Ratings based on 96 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
It’s a very nice, clean hotel with friendly and helpful staff. The rooftop terrace is a beautiful place to relax, both during the day and in the evening. Loved our stay!
Comment from Hotel Management
Sep. 18, 2024 by Paula - Assistant Front Office Manager, Hotel Management
Dear Agne,Thank you so much for your wonderful 5/5 review! We’re delighted to hear that you enjoyed your stay and found our hotel clean and welcoming. It’s great to know that you loved the rooftop terrace — it's definitely a favorite spot for relaxation!We hope to welcome you back soon for another fantastic experience.Best regards,
by A traveller
Posted Sep. 12, 2024 on Expedia
Hotel location excellent, old town block behind hotel and goes on for streets. Lots of shopping and restaurants in the area. Cross the street and walk to the beach. Lots of great restaurants. The only downside was our room was on the 3rd floor balcony on side street with a small view towards the park and the noise from the side street was intense every night. Also garbage collection was loud. Bed and pillows comfy, room clean. Sonia and Salvador from the front desk were excellent! Parking 2 mins from hotel for 20 euros/day. Buffet breakfast very good with great park views.
Comment from Hotel Management
Sep. 13, 2024 by gabriele, Hotel Management
Dear Naomi,Thank you for taking the time to share such a detailed review! We’re delighted to hear that you enjoyed our excellent location, with easy access to the old town, beach, and great restaurants. It’s wonderful to know that you found the room clean and comfortable, and that Sonia and Salvador from the front desk provided excellent service.We’re sorry to hear that the noise from the side street affected your experience, especially at night. We appreciate your feedback, and we’ll consider ways to improve this aspect.Thank you again for choosing to stay with us, and we hope to welcome you back soon!Best regards,Gabriele MetelliFOM Manager
by A traveller from whiting
Posted Sep. 6, 2024 on Expedia
Excellent location. Adjacent to old town. Very close to beach. Helpful staff.
Comment from Hotel Management
Sep. 8, 2024 by Paula - Assistant Front Office Manager, Hotel Management
Dear James, Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location near the old town and the beach. It's great to know that our staff was helpful during your stay. We hope to welcome you back soon!Warmest regards,
by A traveller
Posted Aug. 20, 2024 on Expedia
Staff were amazing, so clean and close to everything you would want to see in Marbella. Beach towels provided and on our last day had use of a shower room as our flight was at 11.50pm so meant we could spend our last day at the beach. Breakfast was superb and plenty of choices. Highly recommend
Comment from Hotel Management
Aug. 22, 2024 by Paula - Assistant Front Office Supervisor, Hotel Management
Dear Mrs. Jane, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our staff made a great impression. It's fantastic that our location and amenities, like the beach towels and late checkout shower room, helped make your trip even more enjoyable. We're glad you loved the breakfast options too! We really appreciate your recommendation and hope to welcome you back to Marbella soon. Warmest regards, Paula - Assistant Front Office Supervisor
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by gabriele, Hotel Management
Dear Haim,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team.We strive to provide the best possible experience for our guests, and it’s gratifying to know that we succeeded during your visit. If you have any additional comments or suggestions, we would love to hear them as we are always looking to improve our services.We look forward to welcoming you back on your next visit and hope to make your stay even more enjoyable.Best regards,
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by gabriele, Hotel Management
Daer Mrs AshleyWe appreciate for taking the time to leave a review about our hotel. We hope to have the pleasure of welcoming you back to Obal Urban Hotel and achieving the highest level of satisfaction during your next stay.Best regards,Gabriele MetelliFOM manager
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by gabriele, Hotel Management
Dear Lisette,Thank you for your feedback about Obal Urban Hotel. We sincerely appreciate your comments and are pleased to hear about your experience with us.We hope to have the pleasure of welcoming you back in the near future. Our team is dedicated to ensuring that all your needs are met during your stay, and we look forward to providing you with an even better experience next time.Thank you once again, and we hope to see you soon.Best regards,Gabriele MetelliFOM Manager
by A traveller
Posted Jul. 31, 2024 on Expedia
The staff were lovely and accommodating but the hotel had a terrible smell like sewage especially in the main foyer, common areas,
the bathroom had hair over the shower wall before we even got to use the bathroom
The room was a bit small, but it had great air conditioning & was in an excellent position nearly across the road from the beach which was a terrible beach, and next to the old town
Comment from Hotel Management
Aug. 3, 2024 by gabriele, Hotel Management
Dear Georgina,Thank you for your feedback. We are pleased to hear that you found our staff lovely and accommodating, and that you appreciated the air conditioning and excellent location of our hotel.However, we are very sorry to hear about the issues you encountered during your stay. We apologize for the unpleasant smell and the cleanliness issues in the bathroom. These are not up to our usual standards and we will address these matters with our housekeeping and maintenance teams to ensure they are resolved promptly.We also regret that the beach did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is essential in helping us improve.Thank you for bringing these issues to our attention. We hope you will consider staying with us again in the future, so we can provide you with a better experience.Best regards,Gabriele MetelliFOM Manager
by A traveller
Nice hotel and nice location
Posted Jul. 31, 2024 on HotelsNice hotel. I recommend to stay at this hotel. The reception manager wants very nice and all the team
Comment from Hotel Management
Aug. 3, 2024 by gabriele, Hotel Management
Dear Hamad,Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel. Your recommendation means a lot to us.We are especially pleased to hear that our reception manager and the entire team made a positive impression on you.We look forward to welcoming you back in the future.Best regards,Gabriele MetelliFOM Manager
by A traveller
Posted Jul. 15, 2024 on Hotels
Comment from Hotel Management
Jul. 20, 2024 by gabriele, Hotel Management
Dear Guest,Thank you for your review of Obal Urban Hotel. We are delighted to hear that you had an enjoyable stay with us. Your feedback is very important to us, and it’s wonderful to know that our services and amenities met your expectations.We look forward to the opportunity to welcome you back during your next visit. We are committed to providing you with an even better experience next time.Best regards,Gabriele MetelliFOM Manager
