Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Omaha, Nebraska
Pros and Cons
Publié le 20 juill. 2024 sur HomeAwayI will start with the pros.
1. Excellent, walkable location to Tigertail beach.
2. Beach chairs, cooler and beach towels provided plus some floaties for the pool.
3. Kitchen was well stocked with dishes, glasses, cookware and spices etc.
4. Fishing dock with chairs and grill on patio.
Cons
1.Rental agency, though very quick to respond to any questions, deferred any issues with rental stating they would "let the owner know". This was fairly frustrating when we were left to repair any issues that came up. There was never an offer from the rental company to send someone over for maintenance nor did we ever hear from the owner regarding repairs.
Repairs needed, which I informed rental company of include:
1. Headboard to queen bed in spare room was NOT ATTACHED to the bed frame resulting in it FALLING onto my daughter in laws head when she reached behind the headboard to plug in her phone charger. No resolution from company or owner so we moved headboard to garage for safety.
2. Shower drain in master shower was slow to drain, enough that you were standing in water. By the end of our week stay we had to remove the drain cover and clean the built up hair and sludge in order for the standing water to drain.
3.Five out of six dining room chairs had such wobbly legs, we had to tighten the screws.
4. Pool filter timer was off so we had to skim hundreds of black bugs out and turn the filter ON.
5. Loose board sticking up on deck.
IF issues are resolved, I would rerecommend.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you! The owner has addressed the issues.
par un voyageur de Little Rock, United States of America
Great stay
Publié le 18 juill. 2024 sur HomeAwayHad a great stay! Would recommend to anyone looking to get away with their family!
Commentaires de Gestion de l’hôtel
18 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you very much, we look forward to your next visit to Marco Island :)
par un voyageur
Great location, less than ideal management
Publié le 10 déc. 2023 sur HomeAwayProperty was nice, but amenities listed line beach chairs and rafts and blow dryers were broken and we had to ask for new ones which were provided (took two attempts to get a functioning blow dryer ) but between guests that should be checked and replaced/repaired. For a 1 week stay they leave 1 garbage bag and 1 roll of toilet paper and 3 dishwasher pods. The explanation was that they get stollen. However when setting up for the next guest length of stay should be factored in. To have to buy a box of garbage bags, pack of toilet paper and package of detergent for 1 week means buying more than needed. These are poor management choices that led to a less than ideal experience for our stay. I am writing this review as a successful vrbo host that does manage supplies provided based on length of stay, balancing risk of stolen toilet paper against experience for guests that don’t steal. Also the rating/review system allows for recognizing guests who are not respectful for future hosts to take into account. I did share this feedback with the management company directly with no willingness to reconsider which is why I’m posting it in my review. My family will not be returning to this beautiful home as long as the owners use this management company or the decisions they make change.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you! It is stated in our contract that was initialed by you that we only provided starters of garbage bags, soaps, etc. We do not promise blow dryers and they are not listed in the amenities nor are pool toys. As you stated, you let us know about the beach chairs and we brought you new ones. We always strive to make our guest stays enjoyable and are happy to provide people with items that may be broken or simply need to be replaced.
par un voyageur
Tiger Tail Beach
Publié le 10 août 2023 sur HomeAwayWe were overall pleased with this property. It had everything we needed and was in a great location. We were within walking distance to the beach. The deck was perfect for fishing. We often saw dolphins while out on the deck as well. There was gear for the beach but a lot of the beach chairs were in poor condition and the wagon is on its last leg. We made it work so really wasn’t a big deal. We would definitely stay here again.
Commentaires de Gestion de l’hôtel
25 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We will check out the beach chairs and wagon, we appreciate the feedback. We look forward to your next visit to Marco!
par un voyageur
July 1-8
Publié le 10 juill. 2023 sur HomeAwayStay was great. Some of the pillow cases needed changed but other than that stay was good
Commentaires de Gestion de l’hôtel
24 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We will get some new pillowcases. We look forward to your next visit to Marco!
par un voyageur
533 Hernanes Drive Marco Island
Publié le 2 juill. 2023 sur HomeAwayThis property is in need of some serious renovation the general decor is barely ok, there was a lack of decent utensils in the kitchen, we had to complain to the property managers to get knives, chopping boards and a vacuum cleaner, the exterior decking is very unsafe with rotted boards the pool area needs updating badly.
Marco Island is a fantastic place for a vacation however the property and the property managers Clausen properties spoiled our experience, don’t stay at this place or at any properties managed by Clausen
Commentaires de Gestion de l’hôtel
17 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you very much! We brought you everything you asked for in a timely manner. The dock was repaired last week and they are going to work on the pool deck at the end of the month.
par un voyageur
Great Location Near the Beach!
Publié le 1 janv. 2023 sur HomeAwayWe enjoyed our stay. The house was a great size and had plenty of towels. The pool was great for most of our stay, but the last week of our 3-week trip the heater did not work. The office staff called the get it fixed but it took a few days, and it never got really warm enough to enjoy.
The only negative is in the kitchen. I did not love the electric stove. The pots and pans need to be upgraded. They are old and scratched. There is so much unnecessary stuff on the kitchen cabinets that there is no place to put food.
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We will check out the cookware! We look forward to your next visit to Marco Island.
par un voyageur
533 Hernando Marco Island
Publié le 24 oct. 2022 sur HomeAwayVery clean home. Did have some issues with pool heater… but called and someone came right out! Would rent again! No damage from Ian
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We look forward to your next visit to Marco Island :)
par un voyageur
Great house
Publié le 13 août 2022 sur HomeAwayThe property was great along with the location We lost our internet for a few days and the owner came to rectify the situation Also the pool furniture was a bit outdated and the pool light didn’t work. Finally, the dock was worn down and a few of the wood boards were very soft to the point it was dangerous these complaints were minor because the overall experience was great Kelly, the realtor was as attentive as you could be
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much! We are addressing the issues. We look forward to your next visit to Marco!
par un voyageur
Great location helpful property manager
Publié le 22 juin 2022 sur HomeAwayThe location was great and the property managers are a pleasure to work with! Had a great time!!!
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We look forward to your next visit to Marco!
