Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur HomeAway
par un voyageur
Renta marco islas
Publié le 2 sept. 2024 sur HomeAwayMe encantó la cerca de la playa la limpieza en general todo bien
par un voyageur
Worst vacation
Publié le 25 juill. 2024 sur HomeAwayWe checked in on Sunday night at 10:30 and couldn't get any of the tv's to work. No big deal.On Monday morning the water in shower in the master wouldn't get hot. The sink was fine and the other bedroom was good. No big deal. We went to the beach and the grocery store and when we returned the air conditioner wasn't working so I called Nicole. She said I must not have let the water run long enough and she didn't know anything about the tv's I told her about the air conditioner and she said she just replaced the condenser 2 years ago. I didn't like the f bombs she was using..She sent somone out to check the problem and it was indeed the ondenser unit needed to be replaced. I let Nicole know and she said it would be a couple days to replace. We spoke and I told her we would go to a hotel for the night until I could find another rental. She told me she would refund our monet, give us a feee week next year or a discount next year. She refunded less than half our money so I said that is not enough. She than gave me another refund. She then told me that it was VRBO's fault. I contacted VRBO and sent them the texts she sent me. I got notified by VRBO that I would get another refund minus 1 nights fee plus cleaning fee. We lost an entire day of our vacation plus the cost of hotel, groceries and stress. I believe in being honest above everything.
Commentaires de Gestion de l’hôtel
13 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Mary,
As soon as you contacted me I reached out to the A/C company and they promptly responded. Unfortunately they did not have the part and had to order it. I apologized for the inconvenience . I contacted vrbo to assist in sending you a refund. There was a miscommunication between I and the representative . Partially was refunded. When brought to my attention I refunded the amount minus the one night stay. I also did not charge you for the cleaning. You where at the property for over 24 hours until you reported the A/C was not working. You were refunded minus the 300.00 for one night. I also offered you a free week stay for the inconvenience . Regarding the water heater it was replaced 5 months ago. I told you to let the shower run for just 1 min and would be hot in master shower . You stated you didn’t want to waste water.
I have had this property on VRBO for 13 years and have not experienced a tenant as rude as you have been to me. I have yearly repeat tenants and always do my best to make things right if there ever arises an issue.
Considering I just replaced the air handler couple months ago and the compressed 2 years ago and had to replace the compressor agin while u where there in my opinion is enough to make a saint swear. My apologies if you were offended by a swear word not directed towards you in any way. You are a mean angry lady. I pray that you Treat others with more empathy .
Very Best,
Nicole
par un voyageur
Great house!
Publié le 1 janv. 2024 sur HomeAwayWonderful house with fantastic location!
par un voyageur
Nice stay with family
Publié le 6 mai 2023 sur HomeAwayNice pool, nice home. Needs a few minor things
par un voyageur
Great stay
Publié le 3 mai 2023 sur HomeAwayGreat location in quiet residential neighborhood. Short walk to beach. Public beach access down the street.
par un voyageur
Rental
Publié le 9 févr. 2023 sur HomeAwayTo put in the words of the host, “It’s a rental”I had some concerns, the first day, relating to cleanliness and accuracy of the online listing and her response was unprofessional. The house served its purpose for the trip. The outdoor area was great and the location was perfect being walking distance to the beach, many restaurants, and shops. Overall, I would NOT recommend this house nor stay here again.
par un voyageur
Quick walk to the beach
Publié le 15 août 2022 sur HomeAwayThis is a well maintained house a few blocks from the beach access ramp. It had everything we needed and it was very clean. Beautiful pool area kept the kids at bay when adults were exhausted from the beach sun. The island is small and easy to get around, with abundant parks and beaches.
par un voyageur
All you need for a relaxing vacation close to the beach
Publié le 1 août 2022 sur HomeAwayVery well equipped and close to the beach
par un voyageur
Perfect location.
Publié le 6 juill. 2022 sur HomeAwayThe perfect location for our family. Just a short walk to the beautiful beach, close to everything you need. The pool and house were spotless. We loved this vacation and plan to return again. Outstanding communication with owner.
