Note fondée sur 379 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Colorado Springs
Publié le 19 oct. 2024 sur Expedia
The pictures are not. What actually is the facility is about this is definition of a truck stop dive hotel and Expedia should be ashamed to put this
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for your candid feedback. I apologize that you did not find our hotel up to your standards. Our pictures are recent and of our hotel. I am not sure if you have our hotel mistaken with another hotel that you recently stayed at. Did you speak to anyone regarding your concerns? I would be happy to speak with you about this further.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for the perfect rating! We hope to see you again soon!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This hotel has a disgusting couch, I would refer to as the retired casting couch repurposed, in the rooms. The people staying here seemed very sketchy. They say they have premium wifi, that was completely faluse. They offered a crib on the website, this crib was a pack and play, and it was disgusting(because of this my 9month old had to sleep with my wife and I, even though it is unsafe). Let's not get started on the breakfast that was barely edible. I would highly recommend not staying here. Staff was great, but not the brightest bunch of crayons in the box.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for your candid review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with condition of several amenities in the hotel. I apologize that you found the pack & play and the sofa in your room dirty. Our housekeeping team is normally very good. I understand how frustrating not having the Wi-Fi working properly can be. I apologize that you had problems with it during your stay. I am so sorry that there was an odor of smoke in the hotel. We are a nonsmoking hotel and ask guests that break the rules to leave immediately. I apologize that we failed to find the person doing this. I am not sure what company was in the parking lot making your wife uncomfortable but I understand how that situation could be frustrating as well. I appreciate you bringing these matters to my attention so I can get them addressed with our team. This comment will be uses for our retraining purposes. I hope that you will give us another chance the next time you are in the area.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Clean and room was nice
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for the perfect rating! We hope to see you again soon!
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for the perfect rating! We hope to see you again soon!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for the perfect rating! We hope to see you again soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
It was great and friendly
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for your review. We are thrilled to hear that you enjoyed your stay and look forward to seeing you again soon!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for the perfect rating! We hope to see you again soon!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Very friendly staff. Clean room. Nice breakfast
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Karen Jones, Gestion de l’hôtel
Thank you for your review. We are happy to hear that you enjoyed your stay! We hope to see you again soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Decent option, especially for the price. Mostly clean, comfortable, and safe. Good breakfast. No complaints.
Commentaires de Gestion de l’hôtel
19 août 2024 par George M. , Gestion de l’hôtel
Hello Laura, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
