Note fondée sur 186 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,1 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
When we checked in there were people standing outside having a party. When we got to the room my husband checked the bed and discovered bed bugs. We went to the lobby and told we were lying. he took the room card and told us he would check and if he found them he would refund our money. He refused to check that night and said he would check in the morning. We did get a refund though so there is an upside I guess
par un voyageur
Only in worse emergency
Publié le 28 juin 2024 sur HotelsGot the deposit required surprise upon arrival. 4 business days later no refund. Called the hotel and was told it was submitted and to call the bank. This oh well way of dealing with this issue needs to change.
I was put in a room with an adjoining door...as a female alone this was not comfortable and did not lead to me resting well.
Other than that it was clean and quiet.
Commentaires de Gestion de l’hôtel
28 juin 2024 par manager, Gestion de l’hôtel
i already refunded with card ending 0516 iis take three or four businessdays
par un voyageur
Publié le 24 juin 2024 sur Expedia
It was good
Commentaires de Gestion de l’hôtel
25 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Luis,We're elated to see that our RED ROOF INN MARION IN provided a great experience for us. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, Robbie, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
The stay was amazing .The rooms are very clean.
Publié le 19 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
20 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello R, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARION IN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 juin 2024 sur Expedia
Every time I returned to my room, someone had apparently smoked marijuana nearby. The room itself had clearly seen better days and is in desperate need of updating.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Anthony,We are sorry to hear your recent experience at the RED ROOF INN MARION IN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the smell of the environment and the condition of the room. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur de SIOUX CENTER
Publié le 17 juin 2024
The pictures online look a lot nicer than the actual rooms. I was disappointed.
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Mitchell, Thank you for taking a moment to complete our survey. At the Red Roof Inn Marion, IN we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Isrrael. The staff at the RED ROOF INN MARION IN and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 juin 2024 sur Expedia
The property was dirty and completely unkept. The management was rude and completely unhelpful. I did not even stay the night, we just lost out the money we prepaid on the room.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Terrie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Marion, IN. You indicated that you were unsatisfied with our level of cleanliness and unhelpful staff. Please accept our sincerest apologies for such poor experience which caused you to cu your stay short. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
I could have stayed a little farther away for the
Publié le 7 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
8 juin 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 4/10 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
