Note fondée sur 204 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,0 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
When we checked in there were people standing outside having a party. When we got to the room my husband checked the bed and discovered bed bugs. We went to the lobby and told we were lying. he took the room card and told us he would check and if he found them he would refund our money. He refused to check that night and said he would check in the morning. We did get a refund though so there is an upside I guess
par un voyageur
Publié le 19 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Miguel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Marion, IN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
You get what you pay for. I guess.
Publié le 15 sept. 2024 sur HotelsCheck in was rude and uninformed. Sheets and towels need to be bleached or replaced. It was quiet and relatively convenient. Good AC and tv and shower was nice.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Perry,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MARION IN. You mentioned the AC was good, it was relatively convenient and quiet and the shower was nice. However, the staff at check in was rude and you pointed out the sheets and pillows needed to be replaced. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Traveling for work
Publié le 14 sept. 2024 sur HotelsAffordable, clean and quiet. Nice place to stay.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MARION IN. It was great o read that you were pleased with the affordability, the cleanliness and the quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Corin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Marion, IN. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Jayden, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARION IN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
Didn't even stay the night. Got to the hotel and the room smelled like someone was actively smoking in it. For asthmatics, this was a no-go. Front desk let us check out 10 minutes after checking in but wouldn't refund the first night. Horrible experience past midnight after a long day of travel.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Michelle,Thank you for taking the time to tell us about your experience at the RED ROOF INN MARION IN. I am sorry that your experience did not meet your expectations due to the smell of smoke in the room and the issue regarding your refund. As per our policy, once a reservation is inside the cancellation period, it cannot be changed or cancelled and it is up to the discretion of the front desk. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,Sharma Red Roof Management RediResponse Specialist
par un voyageur de Rockford
Publié le 25 août 2024 sur Expedia
The bed was fine, the room was old, lots of unsightly paint, the bottom of the door was dirty, top of light shade and plugs on lamps were dirty, rusty. Towels were gray, sheets and towels smelled ok, but kinda old, when wet they were a darker gray. Property has bad potholes in parking area all over. Security light was hung with facade exposed, siding, roofing not secure. Small refrigerator in room was clean and nice but microwave was disgusting, either not cleaned well or badly stained. With microwaves being affordable the one we had should be replaced. The rooms look fine in pictures, like they are trying to upgrade, but when you get inside you see all the little issues. It was for just one night and I got a good internet rate, so we tolerated it.
Commentaires de Gestion de l’hôtel
30 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Lynne, Thank you for telling us about your stay at the Red Roof Inn Marion, IN. I am glad you found your bed to be fine, small refrigerator in your room was clean. However, please accept our apologies for the lack of cleanliness in your room, the unsightly paint you encountered, the potholes in the parking area along with the other concerns listed. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Kimberly,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Marion, IN. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Betty,Thank you for choosing to stay at our RED ROOF INN MARION IN. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
