Note fondée sur 400 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024
par un voyageur
Publié le 9 août 2024 sur Expedia
I booked a room earlier in the week and then booked a second room 2 hours before my arrival. I arrived 90 minutes after check-in and the room I had originally booked was not ready. I was told it would be another 90 min before that room would be ready however the second room I booked was ready... the second room was a smoking room but all they had left or so I was told. There was literally ash on the bedspread and floor in several places. Also noted there were obviously several unused rooms so clearly lack of staff to operate at full capacity not a lack of rooms. Rooms in disrepair. Curtains falling off the tracks, tub faucet loose and coming out of the shower wall, bathroom door would not close, chipped paint everywhere. Also not disclosed anywhere that I saw, a TRAIN runs 20-40 feet away so of course the whistle blows throughout the night. Thankfully we had extra blankets in the car to cover the beds but very little rest.
Commentaires de Gestion de l’hôtel
15 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Susan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, VA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience faced with the first room, lack of housekeeping and possible noise disturbance. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
I am a travel nurse, and needed a last minute room in the area. Due to being unfamiliar with the area, I took past reviews into consideration and property overall rating. One arrival, staff was very nice. No issues there. However, on initial check in I was placed in a room that had not been cleaned after previous occupant. Staff was super helpful in getting me another room and “upgrading”. In the second room, there was mild/mildew stains on the bedding, a pair of socks discarded behind the bed, stains (assumed to be body fluids) covering the bedding, and rooms condition was overall unclean. I was in the room for a total of 30 minutes (if that) before I left and decided I didn’t feel comfortable staying in those conditions. I have contacted the property, requested a refund or even partial refund. No response. I have taken pictures of the biggest issues in the room I was placed and unsure if there’s a place to share these or not. I would not recommend this particular property.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Audrey,It's saddening to read your feedback regarding your experience at the Red Roof Inn Marion, VA. Though you were please with the helpful service our staff extended, you indicated that you were unsatisfied with your overall stay due to a mildew bedding, stains, unclean room, along with other highlighted issues. Please accept our sincerest apologies for such poor experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Nice size room
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Amanda,Thank you for taking the time out of your busy day to share your feedback regarding your recent stay at the Red Roof Inn Marion, VA. It's wonderful to see you were pleased with our nice size rooms resulting in your 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Expedia
The front desk personal was very friendly. The room was dirty, the sheets had holes in them and the cover had some foreign matter on it, mold around the tub, unpainted doors with dirt on them etc..
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Ralph. The team at our Red Roof Inn Marion, VA was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the front desk staff was friendly, it was displeasing to read that the discoloration around the tub and the dirty room hindered your stay. In an effort to rectify these in a timely manner, I have shared the entirety of your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur de Alexandria
Publié le 12 juill. 2024
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Tammy,We are sorry you had a less than satisfactory experience, prompting your 8/10 rating following your stay at the Red Roof Inn Marion, VA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Ken,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARION VA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Aaron,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARION VA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur de Meadville
Publié le 1 juin 2024 sur Expedia
Nothing follows
Commentaires de Gestion de l’hôtel
2 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Richard,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Marion, VA. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
