Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
The chairs by the pool were pretty worn down.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par THE ORIENTAL BATAAN, Gestion de l’hôtel
Mabuhay, Mr. Randy! Greetings from The Oriental Bataan! Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. While we are delighted that you have chosen to us for you stay, we're sorry to hear that your recent visit wasn't up to your expectations.Thank you for giving us the opportunity to improve and we are looking forward in welcoming you and your guest/s to The Oriental Hotels & Resorts!Should you have any inquiries or concerns, please do not hesitate to message or contact us at 0927 886 8887.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Property not value for money. Poor cleanliness. With mice and cockroaches. Shower are not safe. Buffet food are not good. They should maintain the hotel if they want guests to stay. Not recommended.
Commentaires de Gestion de l’hôtel
8 mars 2024 par LG, Gestion de l’hôtel
Mabuhay, Ms. Virgie! Greetings from The Oriental Bataan!Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. While we are delighted that you have chosen The Oriental Bataan for your stay, we apologize greatly for the fact that your experience with our buffet didn’t match your expectations. And the inconvenience you experienced due to the cleanliness issues in your room. We take comments about our cuisine and cleanliness very seriously and have shared your remarks with the team. Thank you for giving us the opportunity to improve. Again, thank you and we are looking forward in welcoming you again to The Oriental Hotels & Resorts!
par un voyageur
Publié le 3 sept. 2023 sur Hotels
Went there for a convention, there were puddles and leaks from the ceiling due to the rains.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Management, Gestion de l’hôtel
Mabuhay, Sir/ Ma'am. Thank you for taking the time to leave us your honest feedback and your full understanding for the visible puddles and leaks due to the rain.We're glad with the rating you have given and we can’t wait to have the opportunity to make your experience 10/10! Thanks for choosing us!
par un voyageur
Publié le 23 juin 2023 sur Expedia
The property is up on a hill offering great view of the town/harbor. The hotel is a little older but very clean with spacious rooms that are quiet. Shower is spacious with excellent water pressure. The food selection at breakfast was great and tasty as well as dinner at the Forest Grill was excellent and very delicious. Staff is friendly and excellent customer service.
Commentaires de Gestion de l’hôtel
23 juin 2023 par Management, Gestion de l’hôtel
Dear, Mr. Clayton:Mabuhay! Greetings from the Oriental Bataan!We would like to extend our sincere gratitude to a wonderful review.We are very happy you have enjoyed your stay and our staff and services. We hope to welcome you again soon!
par un voyageur
Publié le 21 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2023 par LG, Gestion de l’hôtel
Good day, Ms. Michelle! Greetings from the Oriental Bataan!I understand that your stay ended up a bad experience. If you don't mind, may I ask the reason of your 2 out of 10 rating, please?
par un voyageur
Publié le 27 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2023 par LG, Gestion de l’hôtel
Good day, Mr. Tamilvanan! Greetings from the Oriental Bataan!Thank you for staying with us and we hoped you have enjoyed your stay.We deeply appreciate an 8 out of 10 rating and I know we can do better.May I ask what else can we improve, please?
par un voyageur
Publié le 25 mars 2023 sur Expedia
par un voyageur
Always a great place to stay in Mariveles
Publié le 13 mars 2023 sur HotelsWe booked several rooms for 1-2 nights. The room and bed sizes had always been exceptional and are priced relatively reasonable although slightly on the higher side if you consider the location. The hotel is a bit dated and rooms / amenities would need to be improved, i.e. gym - not sure if equipment are working and it does not look to be maintained, the rooms and bathrooms are clean but fixtures are not maintained well (bidet in our bathroom worked but you needed to flush to turn it off...it won't turn off if you depress). Buffet menu, apparently, is now subject to guests booked so if there happens to be less for a day then you are asked to choose from a set menu (single serving!) which we felt was not really fair.
par un voyageur
Publié le 10 févr. 2023 sur Hotels
Staff was excellent. I rated the room fair because there was soap scum in the shower and one of the table lamps plastic switch was broken and could cause a shock hazard. Also the patio was filthy (see photo) and outside second floor looking over the pool, the wood was rotten and nails were export. The breakfast was adequate. The pancit canton at the outside restaurant was excellent.
par un voyageur
