Note fondée sur 373 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un lieu historique dans la campagne anglaise
Publié le 23 août 2019 sur HotelsTrès belle chambre avec vue magnifique. On a demandé du pain à la réception et ils nous ont refusé en répondant que la demande était atypique.
Donc l’accueil pourrait être mieux comme aussi le petit déjeuner.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Lovely hotel. Wonderful spa. Bedroom perfect for us. Staff super helpful and friendly.
Will be back again! Thank you
Commentaires de Gestion de l’hôtel
6 oct. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear Deirdre,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
par un voyageur
Beautiful old hotel
Publié le 23 sept. 2024 sur HotelsWe were staying for a wedding, beautiful hotel, old fashioned rooms but bit size and nice bathroom. Pillows not the most comfortable or the beds!
Staff lovely and very helpful, nothing was a trouble when I asked for something.
Beautiful grounds
Commentaires de Gestion de l’hôtel
24 sept. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear Simon,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further Improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff didn’t offer to take luggage but helped others even though they could see I needed help
Commentaires de Gestion de l’hôtel
22 sept. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear Milan,Thank you for taking the time to leave feedback following your recent stay. We greatly appreciate all forms of feedback as it helps us to improve our standard of service and quality of products. I would like to apologise if you were not offered help with your bags on your departure. It is standard procedure for porters and receptionist to ask guest if they would like help. I will personally ensure that your feedback is passed along to the Front Office Manager to ensure this does not occur again. Thank you once again for taking the time to leave a review, and we hope to get the opportunity to welcome you back in the near future.Kind Regards,George,Guest Relations Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Amazing venue, great rooms and excellent service.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear DK,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further Improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Lovely place to relax
Publié le 19 sept. 2024 sur HotelsVery nice and lovely location where you can relax and walk the grounds or take a swim if needed. An overall lovely place.
par un voyageur
Please mention the stairs while lift not working.
Publié le 13 sept. 2024 sur HotelsWe requested ground floor room and soya milk. The courtesy call confirmed our request. I rang again to say we didn’t want dinner and at that time, they confirmed ground floor room. Upon arriving, the receptionist looked at our request and said they have no ground floor rooms left . I explained that we both have knee problems and cannot manage the stairs. My friend who accompanied me had had knee injections few days before and her knee pain was worse than me. The receptionist then informed us that there was a disabled room. We explained we were not disabled but that cannot manage too many stairs. She then reassured us that there were only 6/7 steps to the ground floor and the access to spa was across the bridge on that floor. On that information, we accepted the 1st floor , thinking we will slowly manage to climb the 6/7 on the 1st floor. On the 2nd day, heading to the spa, we realised the only way was via 25/30 steps!!!! We went back and went through reception and outside with little rain in our house slippers and bathrob. In the spa, I asked for a latte with soya milk . To my shock ! They did not have any and the staff would not go to get the milk from the restaurant! I eventually had a black coffee with very little soya milk which managed to find. After finishing spa , we tried coming back through the stairs, but my friend had to give up as her knee was in agony . She very reluctantly came through the reception in the pouring rain with her slippers/robe robe
Commentaires de Gestion de l’hôtel
16 sept. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear Ms Bharania,First and foremost I would like to thank you for taking the time to provide us with feedback following your recent stay. We greatly appreciate all forms of feedback as it allows us to improve our standard of service and quality of products. Regarding the room allocation, I would like to take this opportunity to apologise that on this occasion we were unable to fulfil your request. At Danesfield we receive a great number of requests which we do our upmost to guarantee. This works through a ‘traces’ system where the guest’s requests is attached to their profile. When looking at your profile, I unfortunately was unable to find a request for a ground floor. Additionally on the date of your arrival we were fully booked, meaning we had little leeway in terms of solutions. As I understand, my colleagues showed you the two best options on the day, which was either a fully accessible room in the courtyard or a room on the first floor with as few steps as we could guarantee. Regarding the milk options, we can provide a wide variety of milks upon request, including Soya, Oat and Almond. I apologies if you felt the member of staff was unhelpful, all staff at Danesfield take great pride in the levels of service we are able to offer and will ensure to pass your feedback over to the spa team. Thank you once again for taking the time to leave a review and i hope to get the opportunity to personally welcome you back in the future. Kind Regards,GeorgeGuest Relations Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear Keiko,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Lovely Hotel but understaffed at breakfast. Pleasant surroundings, décor and Gardens. Spa area and pool excellent but no classes.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par George, Guest Relations Manager, Gestion de l’hôtel
Dear Brain, Thank you for taking the time to leave a review following your recent stay. We greatly appreciate all forms of feedback as it allows us to improve our standard of service and quality of products. It's wonderful to read that you were able to explore the beautiful surroundings we have here at Danesfield. We do have a selection of fitness classes ranging from tai chi to aquatic activities which are available to view on the website. Thank you once again for taking the time to leave feedback following your stay and I hope to get the opportunity to personally welcome you back in the near future.Kind Regards,George,Guest Relations Manager
