Note fondée sur 220 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi David,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brayden,We greatly appreciate your 6-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Wilson,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Pics are not accurate. No pool halls dark bricks falling off building. Not a safe feeling
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your review. We regret to hear that your experience did not meet expectations and that you felt the property did not align with the photos. Your concerns regarding the pool, building condition, and safety have been noted, and we will take immediate steps to address these issues. We strive to provide a welcoming and secure environment for all our guests, and we apologize that this was not reflected during your stay. Your feedback is invaluable in helping us make necessary improvements.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Amber,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
par un voyageur
Publié le 7 août 2022 sur Expedia
I didn’t like that the property was dirty no security the room smelled like smoke there was doors banging
Commentaires de Gestion de l’hôtel
11 août 2022 par General Manager, Gestion de l’hôtel
Dear Raul,
Thank you for your feedback. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. We hope that in the future, we have a chance to provide a better overall stay.
par un voyageur
Publié le 17 juill. 2022 sur Hotels
par un voyageur
Publié le 6 mai 2022 sur Hotels
par un voyageur
Publié le 28 avr. 2022 sur Expedia
There was a puddle of water on the floor in front of the refrigerator as soon as we walked in. I reserved a smoking room, no ash tray, i had to turn the water on to the toilet in order to flush it. The hallways were horribly dirty. Hallway trash cans overflowing. There was no number to identify the room. The tv remote didnt work.
Beds were extremely comfortable though. And the AC worked really well.
Commentaires de Gestion de l’hôtel
2 mai 2022 par Guest Relations , Gestion de l’hôtel
Dear Robyn,
Your feedback on your recent stay is appreciated, and we are delighted to hear that our comfortable beds and air conditioning added to your visit. That being said, we apologize for any aspects of our accommodations that failed to meet your expectations, and our housekeeping and maintenance teams will be addressing any issues as soon as possible. Thank you, and we hope that you will give us another chance to impress you in the future.
