Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024
They had Bed Bugs!!!!!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jamie, Gestion de l’hôtel
Dear Loleta,Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. Please know that we take reports of bed bugs very seriously and have a professional extermination service that visits our property twice a month. They have not found any evidence of bed bugs during their inspections.We are committed to providing a comfortable and safe environment for our guests. Your feedback is invaluable, and we appreciate your understanding as we continue to uphold these standards.If you would like to discuss your experience further, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Jamie , Gestion de l’hôtel
Hi Fredy,Thank you so much for taking the time to leave us a 5-star rating! We’re thrilled to hear that you had a wonderful experience with us. While you didn’t leave any comments, your high rating alone means a lot to us. If you have any feedback or suggestions for how we could make your next stay even better, we’d love to hear from you.We look forward to welcoming you back soon!Best regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 13 août 2024 sur Hotels
Muy decepcionado de la estadía en la Quinta, el servicio fue terrible, llegué un poco tarde a hacer la registracion, ya que solo ibamos a ducharnos y pasar la noche a descansar de un día largo, estuve esperando porque no había nadie en recepción, cuando entré al cuarto había cucarachas caminando en las paredes, no quisimos reclamar estábamos bastante cansado cómo para esperar a que nos dieran otro cuarto y los niños ya se querían bañar… en la mañana no había casi nada para desayunar, no hubo huevo, no yogurth, el café frío… la persona que estaba preparando el desayuno contestaba de mala manera cuando se le preguntaba algo… pésimo servicio
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Jamie, Gestion de l’hôtel
Estimado/a Octavio,Lamento mucho saber que tu experiencia en nuestro hotel no cumplió con tus expectativas. Agradecemos que hayas tomado el tiempo para compartir tus comentarios. Me gustaría abordar cada uno de los puntos que mencionaste:Falta de Personal en Recepción: Nos disculpamos por la demora que experimentaste durante el registro. Nos esforzamos por ofrecer un servicio eficiente, y revisaremos nuestro proceso de recepción para evitar tales demoras en el futuro.Problema con las Cucarachas: Siento sinceramente el problema con las cucarachas. Esto es inaceptable, y hemos tomado medidas inmediatas para abordar el problema con nuestro equipo de mantenimiento y limpieza.Desayuno Insuficiente y Servicio: Lamento escuchar que el desayuno no fue satisfactorio. Revisaremos nuestro inventario y la preparación del desayuno para asegurarnos de que haya suficiente comida y de que nuestro personal sea más cortés y servicial.Tu experiencia no refleja los estándares que buscamos mantener. Agradezco tus comentarios, que son esenciales para nuestra mejora continua. Si tienes más preocupaciones o sugerencias, no dudes en hacérnoslas saber.Gracias nuevamente por tus comentarios.Atentamente,Jamie McCoolGerente GeneralLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Jamie, Gestion de l’hôtel
Dear Chris,Thank you so much for your fantastic 10/10 rating! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words truly mean the world to our team and motivate us to keep delivering exceptional service.If there's anything specific that you enjoyed or any suggestions you might have, we’d love to hear them. We hope to have the pleasure of welcoming you back soon for another memorable stay!Warm regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 7 août 2024 sur Hotels
Lots of cockroaches in the bathroom. Especially at night. Visually everything seems tidy but roaches ruin the feeling of the hotel being clean.
Commentaires de Gestion de l’hôtel
7 août 2024 par Jamie, Gestion de l’hôtel
Dear Anonymous,Thank you for sharing your feedback. I’m very sorry to hear about your experience with cockroaches in the bathroom during your stay. We understand how important a clean environment is, and we regret that we did not meet those expectations.I want to assure you that we take this matter very seriously. We have recently switched to a new pest control service, as our previous provider was not meeting our standards for effectiveness. Our new team is already addressing the issue to ensure that such problems are resolved promptly and thoroughly.We value your feedback and would appreciate the opportunity to discuss this further. Please feel free to contact me directly at [Your Contact Information]. Your satisfaction is a top priority, and we hope to have the chance to restore your confidence in our hotel.Thank you once again for bringing this to our attention.Best regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Jamie, Gestion de l’hôtel
Dear Joseph,Thank you for taking the time to rate your recent stay with us. I’m sorry to see that we did not meet your expectations.We are committed to providing the best possible experience for our guests, and your feedback is vital in helping us improve. If you have any specific concerns or suggestions about your stay, please consider sharing them with us through our feedback form or by contacting our front desk directly. This will allow us to address any issues and enhance our services.Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future.Best regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Overall very good
Commentaires de Gestion de l’hôtel
3 août 2024 par Jamie, Gestion de l’hôtel
Hi Dianne,Thank you so much for the fantastic rating and your kind words! We're thrilled to hear you had a great stay with us. If there’s anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Best regards,Jamie McCool General ManagerLaQuinta Inn & Suites
par un voyageur de Colorado Springs
Publié le 29 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jamie, Gestion de l’hôtel
Dear Shakira,Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that your stay did not fully meet your expectations. Our goal is to provide a positive and memorable experience for all our guests, and we would love to learn more about how we can improve.If you have any specific concerns or suggestions, please feel free to share them. Your input is valuable to us and will help us enhance our services.We hope to have the opportunity to welcome you back in the future.Best regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Room had moldy smell and saw a couple of roaches. Checkin/out was easy and friendly. Breakfasf was amazing. Reasonably priced.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Jamie, Gestion de l’hôtel
Hi Monica,Thank you for sharing your review. I’m glad to hear you had a positive experience with our check-in/check-out process and enjoyed the breakfast. However, I’m very sorry to learn about the issues with the room’s smell and the presence of roaches. This is certainly not reflective of our usual standards.Please know that we’re addressing these concerns with our team to ensure they are resolved promptly. Your feedback is invaluable to us, and we are committed to making improvements based on your experience. If you have any further details or if there's anything we can do for you in the future, please don’t hesitate to reach out.Thank you again for bringing this to our attention.Best regards,Jamie McCoolGeneral Manager LaQuinta Inn & Suites
par un voyageur
Wet flood musty smell
Publié le 28 juill. 2024 sur HotelsRoom was very musty. Floor was wet around the air conditioner unit up until half of the bed so when I took off my shoes my socks and feet were all wet. Too tired from long day of moving my child into dorm that instead of complaining or ask for another room just went to sleep
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Jamie, Gestion de l’hôtel
Hi Rachael,Thank you for taking the time to leave a review. I’m really sorry to hear about the issues you faced with the musty room and the wet floor around the air conditioner unit. It’s disappointing to know that these issues affected your stay, especially after such a long day.We strive to provide a comfortable and pleasant experience for all our guests, and it’s clear we missed the mark during your visit. I want to assure you that we are addressing the issues with our maintenance team to prevent similar occurrences in the future.I appreciate your understanding and patience, and if there’s anything we can do to make up for this experience, please let me know. We hope to have the opportunity to provide you with a better stay in the future.Best regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites
