Avis La Quinta Inn & Suites by Wyndham Marshall

Dear Loleta,Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. Please know that we take reports of bed bugs very seriously and have a professional extermination service that visits our property twice a month. They have not found any evidence of bed bugs during their inspections.We are committed to providing a comfortable and safe environment for our guests. Your feedback is invaluable, and we appreciate your understanding as we continue to uphold these standards.If you would like to discuss your experience further, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall

Dear Guest,Thank you for taking the time to share your experience. We’re glad to hear that our evening check-in staff made a positive impression on you. However, we sincerely apologize for the musty smell in your room and the overwhelming ammonia odor in the bathroom. This is certainly not the experience we want our guests to have.We appreciate your feedback and will be addressing these concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Your comfort is our priority, and we encourage all guests to reach out to us during their stay if any issues arise so we can resolve them promptly.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards, Jamie McCool General Manager

Dear Daniel,Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear that your experience did not meet your expectations. Your comments are important to us, and I’d like to address each of the concerns you’ve raised:Virtual Service and Desk Staffing: We’re sorry to hear that our service fell short during your stay. We strive to provide attentive and prompt service, and I will look into ways we can improve the availability of our staff to ensure a more seamless experience.Key Card Issue: I apologize for the inconvenience you experienced with the key cards. This should have been addressed immediately, and I regret that it was not resolved. We will review our procedures to ensure such issues are handled more effectively in the future.Damp Carpet: I’m concerned to hear about the damp carpet in your room. This is not typical of our standards, and we will have our maintenance team investigate the issue to prevent it from recurring.Breakfast: We’re disappointed to learn that our breakfast did not meet your expectations. Your feedback is valuable, and we will take it into account as we review and improve our breakfast offerings.TV Quality: We understand how important a good TV experience is. We are aware that some of our units are older, and we are currently working on a plan to upgrade our equipment to better serve our guests.Your experience is not reflective of the high standards we aim to uphold, and I sincerely apologize for the shortcomings you encountered. We are committed to making improvements based on your feedback and hope to have the opportunity to provide you with a much better experience in the future.Thank you again for your comments. If you have any further concerns or if there is anything we can do to make amends, please feel free to reach out to me directly at [Your Contact Information].Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall

Dear Mikayla,Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet your expectations. Please allow me to address the issues you mentioned:Room Condition: I apologize for the smell and the presence of roaches in your room. This is not acceptable, and we are taking immediate steps to address these issues with our cleaning and pest control teams.Night Staff Service: I’m sorry to hear about your experience with our night staff. This behavior is not reflective of our standards, and we will review this incident with our team to ensure that all staff members provide the courteous and helpful service our guests deserve.Your experience is concerning, and I appreciate you bringing these matters to our attention. If you have any additional concerns or suggestions, please let us know.Thank you for your feedback.Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall

Dear Ashley,Thank you for taking the time to rate your stay with us. We’re sorry to see that your experience was not more positive, and we would appreciate any additional feedback you can provide. Understanding your specific concerns will help us address any issues and improve our service.If there is anything specific you’d like to share about your stay, please feel free to let us know. We value your input and are committed to enhancing our guests' experiences.Thank you again for your feedback.Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall

Dear Keith,I am truly sorry to hear about the issue you experienced with the bed sheets in your room. This is unacceptable, and we take such matters very seriously. Please accept our sincerest apologies for the discomfort and inconvenience this caused.We have addressed this issue with our housekeeping team to ensure that such incidents do not occur in the future. We are committed to maintaining the highest standards of cleanliness and will reinforce our procedures to prevent similar situations.Your feedback is crucial for us to improve, and I appreciate you bringing this to our attention. If you have any further concerns or if there is anything we can do to make amends, please let us know.Thank you for your understanding.Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall

Dear Amie,Thank you for sharing your feedback. I’m truly sorry to hear about the issues you encountered during your stay. Please accept our apologies for the noise and cleanliness concerns, as well as the stained bed sheets.We take these matters very seriously and are currently reviewing our procedures to address the noise and ensure that our cleaning standards are strictly followed. Your comments will help us make the necessary improvements to enhance our guests' experiences.We appreciate your feedback and are committed to providing a better experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please let us know.Thank you for your understanding.Sincerely,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall

Dear Shanna L.,Thank you for taking the time to leave us a review. We’re glad to hear that you found our hotel nice and clean, and that you would consider staying with us again.I apologize for the incomplete painting in your room. We’re currently in the process of updating and refreshing our facilities, and I appreciate you bringing this to our attention. Please be assured that we are working to complete these updates to enhance our guests' experience.Thank you again for your feedback and for recognizing the cleanliness of our hotel. We look forward to welcoming you back and providing you with a fully updated room on your next visit.Best regards,Jamie McCoolGeneral ManagerLaQuinta Inn & Suites by Wyndham Marshall