Note fondée sur 674 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2018 par General Manager, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Drew L
General Manager
Quality Inn - Marshall
par un voyageur
Publié le 17 sept. 2024
Prepaid for night but desk person tried to charge again - not familiar with system.
par un voyageur
Publié le 15 août 2024 sur Expedia
Good
par un voyageur
Publié le 4 août 2024 sur Hotels
We initially were escorted to a room that had second hand smoke residual tif previously smoked room. I asked to be moved and Maggie the front desk person made it possible although they were pretty booked. She moved us to another and she transferred to a better room for the night on 8/2 -8/3 but still had some residual smell of pet urine on carpet. She moved us on Saturday 8/3 next day to a much better room 109 that was comfortable to sleep.
The breakfast has spoiled milk that my husband and I brought to their attention on Saturday morning on 8/3 and they changed it to an unopened gallon but it still has sour taste. My husband and I recommended they look at the refrigerator temperature that may be spoiling the milk since the expiration date was not expired and suggested they look at the fridge. Both front desk people were polite and mentioned they would look into that and the next day on Sunday 8/4 they had a good gallon with expiration of 8/16 and milk wasn’t spoiled. Our house keeper Ashley was hospitable and brought in my soap and shampoo I forgot in the previous room and asked if we had fresh towels.
The front desk associates are polite and courteous in making changes so overall our second day was much better.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Couldn't under stand the teller and the smell was terrible from the break area
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Location and cleanliness good
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Always a pleasure to stay here!!!!
par un voyageur
Quality not Found Here!
Publié le 21 juill. 2024 sur HotelsAnything but Quality for this hotel. Never staying at a Quality Hotel again!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
This hotel was disgusting, upon entering our room we noticed the blankets on the bed were stained badly, there was a dirty towel hanging on the back of the bathroom door and there was old food in the fridge. The carpet was horribly stained and our smelled like BO. Their breakfast was gross cold sausage gravy and hard biscuits. There was garbage all over outside the hotel. Will never stay at a Quality Inn again this is the 2nd one we have stayed at and they both were gross.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
the property is tired, needs to be remodeled and updated. Breakfast used to be good, now it isn't.
New Owners need to invest in the property, not milk it and let it die.
