Ratings based on 364 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 18, 2024 on Expedia
Clean
Comment from Hotel Management
Aug. 28, 2024 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback- we appreciate the great review! We look forward to welcoming you back for your next visit.
by A traveller
Posted Aug. 12, 2024 on Hotels
Hair dryer didn’t work - which the staff did bring a new one - good. But our main bathroom sink was really slow and that did not get taken care off for the second night.
Comment from Hotel Management
Aug. 15, 2024 by General Manager, Hotel Management
Thank you for leaving an overall great review! I have informed the maintenance team of your review, and we will get the sink drain taken care of immediately. Thank you for staying with us- we look forward to welcoming you back next time!
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 6, 2024 by General Manager, Hotel Management
On behalf of the hotel staff, we thank you for your overall great review! We look forward to seeing you again in the future.
by A traveller
Posted Aug. 2, 2024 on Expedia
If you are in Marshalltown, I would recommend staying there.
Comment from Hotel Management
Aug. 2, 2024 by General Manager, Hotel Management
On behalf of the staff, we appreciate your 5 star review! We look forward to seeing you again!
by A traveller
Posted Aug. 1, 2024 on Expedia
People kindly
Comment from Hotel Management
Aug. 5, 2024 by Guest Service Manager, Hotel Management
On behalf of the staff, we appreciate you leaving an overall great review about your stay! We look forward to seeing you again!
by A traveller
Posted Jul. 30, 2024 on Expedia
9. z ,s
Comment from Hotel Management
Aug. 2, 2024 by General Manager, Hotel Management
Hospitality and a feeling of comfort are our number one priority and I truly apologize that that was not your experience. Please reach out if you'd like to discuss this issue further.
by A traveller
Posted Jul. 25, 2024 on Hotels
Comment from Hotel Management
Jul. 31, 2024 by General Manager, Hotel Management
Thank you for the overall great review! We look forward to seeing you again when you're travels bring you back to the area!
by A traveller
Posted Jul. 16, 2024 on Expedia
Have stayed here several times. With two young kids, the twin queen suite is the way to go. Its huge as far as hotel rooms go. Hampton is always clean, quiet, they have a good breakfast, and its a excellent value
Comment from Hotel Management
Jul. 16, 2024 by General Manager, Hotel Management
Thank you for leaving an overall great review! We look forward to seeing you again.
by A traveller
Posted Jul. 8, 2024 on Hotels
Comment from Hotel Management
Jul. 12, 2024 by General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your kind feedback on the property!We look forward to welcoming you back next time!
by A traveller
Posted Jul. 4, 2024 on Expedia
The pool wasn’t real clean didn’t really smell chlorine, salty 🤔 , hot tub not goin and was not told when booked or check in that it wasn’t available… maids did not vacuum our room when we left for them to clean our room . Food was good most staff friendly !
Comment from Hotel Management
Jul. 12, 2024 by General Manager, Hotel Management
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
