Note fondée sur 176 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Rebecca,We appreciate you choosing to stay with us. If you have any feedback to share, please reach out to us directly so we can ensure a better experience for your next visit.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The staff was very friendly. The pool was clean and cool. The rooms were updated and very clean. They have a refrigerator and microwave in them. This hotel will definitely be my go to when I visit my daughter at UTM.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jacquelyn,We are thrilled to hear that you enjoyed our friendly staff, clean pool, and updated rooms with convenient amenities. We look forward to welcoming you back as your go-to hotel when visiting your daughter at UTM.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Do not disturb sign on the door and house keeping comes banging on the door at 7 am, leaf blower 10 minutes later right outside our door. Went to front desk, barely an apology.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager, Gestion de l’hôtel
Hello Pamela, We apologize for any inconvenience you experienced during your stay. Guest feedback is important to us, and we will address this situation with our housekeeping team to prevent it from happening in the future. Your comfort is our priority, and we hope to welcome you back for a more pleasant stay.
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Bugs and nasty
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Manager, Gestion de l’hôtel
Hello Roy,We regret to hear about your experience and we take your feedback seriously. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Manager, Gestion de l’hôtel
Hello Derrick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur de Springfield
Publié le 16 juin 2024 sur Expedia
Nice rooms. Close to restaurants. Quality toilet paper!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Tom,We are thrilled to hear you enjoyed our hotel rooms and the convenient location near restaurants. We take pride in providing top-quality amenities for our guests' comfort during their stay. Thank you for sharing your positive experience!
par un voyageur de Springfield
Publié le 16 juin 2024 sur Expedia
Nice rooms. Close to restaurants. Strong toilet paper!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Tom,We are delighted to hear that you found our rooms comfortable and enjoyed our convenient location near restaurants. We appreciate your feedback on our strong toilet paper quality, and we aim to provide a pleasant stay for all our guests. Feel free to reach out to our management for any further assistance.
par un voyageur
Publié le 29 mai 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
1 juin 2024 par Manager, Gestion de l’hôtel
Hello Jericho, We regret to hear about your experience and appreciate your feedback. Your comments have been noted for our ongoing improvement efforts. Thank you for bringing this to our attention.
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Manager, Gestion de l’hôtel
Hello David,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.
par un voyageur
Publié le 21 mai 2024 sur Expedia
Todo me gustó repetiría. Lo que deben mejorar la cortina del baño está gastada, sería conveniente que dejaran más toallas en la habitación al menos una más, y el desayuno sería excelente si ofrecieran la opción de huevos en cualquier presentación para tener proteína y pueden eliminar algo como la variedad de dulces de forma que resulte conveniente económicamente. Y por último sería grandioso si la piscina funcionara y la mantuviesen limpia y operativa aunque creo estaban trabajando en ello. BUEN TRABAJO, EXCELENTE !!! I liked everything I would repeat. What they should improve is the bathroom curtain is worn, it would be convenient if they left more towels in the room at least one more, and the breakfast would be excellent if they offered the option of eggs in any presentation to have protein and they can eliminate something like the variety of sweets in a way that is economically convenient. And lastly it would be great if the pool worked and they kept it clean and operational although I think they were working on it. GOOD JOB, EXCELLENT!!!
Commentaires de Gestion de l’hôtel
23 mai 2024 par Manager, Gestion de l’hôtel
Hello melanie,We appreciate your feedback and suggestions for improvement. We will take note of your comments regarding the bathroom curtain, towel availability, breakfast options, and pool maintenance for future enhancement. Your positive review is valued, and we are glad you overall enjoyed your stay with us. Thank you for acknowledging our efforts, and we hope to welcome you back for another excellent experience.
