Note fondée sur 311 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2024
Friendly
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Cobblestone Inn and Suites Team, Gestion de l’hôtel
Mike, Wow—thank you so much for your 5-star review! Hearing that you found our team friendly truly makes our day. We’re all about creating a welcoming and upbeat experience for our guests, and it’s so rewarding to know we hit the mark for you. We’d absolutely love to welcome you back anytime your travels bring you to Maryville. Whether it’s for work, leisure, or just a quick getaway, we’ll be here with friendly faces and warm hospitality waiting for you. Safe travels, and thanks again for your kind words—they mean the world to us!
par un voyageur de St Charles
Publié le 24 sept. 2024 sur Expedia
They had fire alarm issues several times over the weekend due to what they said was an “upgrade”. The last straw was a 6 am ear burning fire alarm that had me packing up and leaving hours before I had planned. They did nothing to compensate guests for this as they said it was out of their control. Laughable customer service!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager , Gestion de l’hôtel
Here's an updated response, incorporating the fact that Thomas had threatened to leave a bad review over the refund:---Hello Thomas,Thank you for your feedback. I truly apologize for the disruption caused by the fire alarms during your stay. As I mentioned, the alarms were a result of a system update glitch, with alarms going off at 3:15 PM and again at 5:30 PM. I want to clarify that no guests were asked to pack up or leave, and while the situation was beyond our control, I understand how frustrating it was.Regarding your request for a refund, I explained that we couldn’t offer a refund since you stayed either nights, but I genuinely regret that this added to your frustration. I understand you were upset and threatened to leave a bad review if we didn’t comply. While I appreciate your desire for compensation, we always aim to be fair and consistent in our policies.I hope you can understand our position, and I apologize again for any inconvenience caused. If you have any further concerns, please feel free to reach out to me directly.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par The Cobblestone Inn and Suites Team, Gestion de l’hôtel
StephenThank you for your perfect 10/10 review! We’re so happy to hear that you had such a positive experience during your stay at Cobblestone Inn and Suites.It's always our goal to provide exceptional service and make sure our guests feel comfortable and well taken care of. Knowing that we were able to meet your expectations means a lot to our entire team. If there's anything specific you loved or any suggestions you have for us, we'd love to hear them!We look forward to welcoming you back the next time you’re in the area. Safe travels until then!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I got double charge for my booking, I made the reservation through Expedia and I got charge the full room price on the CC I gave the clerk when I checked in, call 3 times and all 3 times they claimed the manager wasn’t in and that I will get a call back and never heard from anyone
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Harmony Chaney- General Manager, Gestion de l’hôtel
Hello Alejandro,Thank you for your feedback. I’ve carefully reviewed your reservation and can confirm that there was no double charge made to your personal card. It appears that the charge you saw was processed through Expedia, which handles payments separately from the hotel. Additionally, we have checked with our team, and there’s no record of calls or notes regarding this issue in our system.I’m sorry for any confusion this may have caused, but if you have any further questions or need more clarification, please don’t hesitate to reach out.
par un voyageur
Ok Stay, Expected more for price
Publié le 2 sept. 2024 sur HotelsBeautiful area for a hotel. Clean, bed was comfy, bathroom door was very awkward-opened into room. Sink was outside of bathroom-not crazy about that. Breakfast needed a lot of work, pretty poor.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par The Cobblestone Inn and Suites Team, Gestion de l’hôtel
Dear Frank,Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the beautiful area and found the room clean with a comfortable bed. We understand how the bathroom layout might not have been ideal for you, and we appreciate your honest thoughts on that.We're sorry to hear that breakfast didn’t meet your expectations. We’re always looking for ways to improve, and your comments will help us as we work to enhance our offerings. We value your input and hope that if you choose to stay with us again, you’ll find improvements in these areas.Thank you again for your review, and safe travels on your journey.
par un voyageur de Wichita
Publié le 2 août 2024 sur Expedia
Loved this hotel! Clean, friendly, room was nice, and pretty view of the lake.
Commentaires de Gestion de l’hôtel
5 août 2024 par The Cobblestone Inn and Suites Team, Gestion de l’hôtel
**Dear Jennifer,**Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience at Cobblestone Inn and Suites. It's always rewarding to know that our efforts to maintain a clean and friendly atmosphere are appreciated. Our team takes great pride in ensuring that every guest feels welcome and comfortable, so it’s fantastic to hear that you enjoyed your room and our hospitality. The view of the lake is indeed a special feature, and we're glad you got to experience the beauty and tranquility it offers. There's nothing quite like starting or ending your day with such a serene backdrop. We’re thrilled that you enjoyed your stay and hope that we have the pleasure of welcoming you back in the near future. Whether it's for another getaway or a relaxing weekend, we’re here to make your stay memorable. Thank you once again for your kind words!
par un voyageur
Family Visit
Publié le 29 juill. 2024 sur HotelsWe were visiting family in Maryville and decided to stay at Cobblestone because a restaurant is on the same property. The view here is wonderful. The rooms are clean; however, if you want Housekeeping, you need to ask for it every day. I thought I did that, but we only had Housekeeping one day. The front desk quickly provided clean towels, though. The breakfast options are typical. The coffee is Seattle Coffee so it's not a weak, no-name brand. My only complaint is, like most motels, the walls are thin. Our last night, there was a loud group in the room next to us. People at motels seem to forget they aren't at home and talk loudly in rooms and hallways. We almost could have joined in the conversation and loud cackling laughter in the room next to us! We would still stay here again, though as it's convenient to family and our first two nights were perfect.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The Cobblestone Inn and Suites Team, Gestion de l’hôtel
Thank you for taking the time to share your detailed experience with us. We’re delighted that you chose to stay at Cobblestone Inn and Suites during your visit to Maryville and that you enjoyed the beautiful views and the convenience of having a restaurant on the property.We're glad to hear that you found our rooms clean and appreciated our Seattle Coffee at breakfast. We strive to provide a pleasant and comfortable stay for all our guests.We apologize for the inconvenience you experienced with housekeeping. Our team is more than happy to accommodate daily housekeeping upon request, and I’m sorry to hear there was a mix-up. Thank you for mentioning the quick response from our front desk in providing clean towels, though!Regarding the noise issue, we’re sorry to hear that your last night wasn’t as peaceful as the others. We understand how important a quiet atmosphere is, and we appreciate your patience and understanding. We encourage our guests to report any disturbances so we can address them promptly.Despite these issues, we're grateful to hear that you'd consider staying with us again. Your feedback is invaluable, and we'll use it to continue improving our guest experience. We look forward to welcoming you back for another stay that is as perfect as your first two nights.Safe travels
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Cobblestone Inn and Suites Staff, Gestion de l’hôtel
Thank you, Kelly for leaving us a 10 out of 10 review. Warms our hearts that your stay was everything you wanted it to be. We hope to host you again on your next stay. Thank you for taking time out of your day to leave us a review!
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par The Cobblestone Inn and Suites Team, Gestion de l’hôtel
Thank you, Kim for taking the time to leave us a review. We are so proud that we met all your expectations. We hope that you will come again.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
It’s a good average Hotel. Parking can be an issue with events and golf at the same property.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par The Cobblestone Inn and Suites Team, Gestion de l’hôtel
John, Thank you for taking the time to share your feedback with us. We’re glad to hear you found your stay at Cobblestone Inn and Suites to be satisfactory, and we appreciate your honesty.We understand that parking can sometimes be a challenge, especially with the variety of events and golf activities happening on the property. We're continuously working on solutions to improve this aspect of our guests' experience, and your feedback is invaluable in helping us address these issues.We hope you'll consider staying with us again in the future, and we look forward to providing you with an even better experience next time.
