Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
The front desk attendant was polite and friendly. I had a couple questions, and he didn't seem annoyed by them.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Richard,We are pleased to hear that you found our front desk attendant polite and friendly, and that your questions were handled with patience. Our team is always happy to assist guests with any inquiries they may have during their stay. We hope the rest of your experience was enjoyable and look forward to welcoming you back in the future.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Will not stay there again. The outside door was broken. Not the cleanest of hotels. Staff not friendly
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We regret to hear about your experience and appreciate your feedback. We take our guests' safety and comfort seriously and will address your concerns with our team for improvement. Your comments are valuable for us to ensure a better stay for future guests.
par un voyageur
Publié le 8 juin 2024
The manager was very pleasant.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Manager, Gestion de l’hôtel
Hello Marjorie,We are pleased to hear that you found our manager to be pleasant during your stay. Your feedback is valued as we strive to provide exceptional service to all our guests. Your comments will be shared with the team for recognition and encouragement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 14 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2024 par Manager, Gestion de l’hôtel
Hello Carrie, We are sorry to hear that your stay did not meet your expectations. Please reach out to us with any feedback you may have, so we can address any issues and improve our services for future guests.
par un voyageur
Publié le 7 avr. 2024 sur Expedia
The bed had piss stains all over it . Bed sheets were dirty. You could smell mold as you walked in to the room .
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Manager, Gestion de l’hôtel
Hello Mitch, We regret to hear about the concerns you've raised regarding your recent stay. We encourage guests to reach out to us immediately during their stay so we can address any issues promptly. Your feedback is valuable for our improvement.
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Manager, Gestion de l’hôtel
Hello Mary, We are sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have from your stay. Our team is here to ensure your satisfaction.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Property is an older building and within walking distance of the Southbridge Mall and Hockey arena. Although the mall doesn't have much in it anymore. Parking lot was well lit at night and staff was helpful. Room was clean and ready for arrival, but it had a bit of a stale musty smell. Refrigerator and microwave in room worked fine. For the lower cost and just needing a place to crash at night it worked fine. If you want a place with more frills and amenities this would not fit that expectation.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Manager, Gestion de l’hôtel
Hello Ryan, We appreciate your detailed feedback on your recent stay at our hotel near Southbridge Mall and the Hockey arena. We are glad the location and helpful staff met your expectations. Your comments about the room's cleanliness and amenities are duly noted. Should you require a different experience with more frills and amenities next time, feel free to reach out directly to our management team for further assistance.
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Rubicel, We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any specific issues you encountered during your stay, as we always strive for guest satisfaction. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Andrew, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you would like to share from your experience. We value your input and strive to make improvements based on the comments of our guests.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We're sorry to hear that your experience at our hotel was not satisfactory. We would appreciate it if you could reach out to us directly to share any specific feedback you may have, so we can address the issues and improve our services.
