Note fondée sur 363 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Brandy, Gestion de l’hôtel
Thank you for your recent stay and for taking a moment to rate our hotel. We appreciate the 10-out-of-10 rating and look forward to welcoming you back on your next visit to Mason City!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Brandy, Gestion de l’hôtel
Thank you, Allison, for your recent stay and for taking a moment to rate our hotel. I welcome you to reach out to me with additional information about how we could improve your next visit with us as we hope to welcome you back on your next trip to Mason City.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Maggie was extremely helpful, knowledgeable, professional in handling our bad experience with our reservation mishandling by Expedia. She is a real asset to your organization.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Dan for choosing the Hampton Inn & Suites Mason City! I am sorry that you had problems with the reservation from Expedia but pleased Maggie was able to make it right! I hope the rest of your visit with us is terrific, please reach out if there is anything we can do to make your stay great. :)
par un voyageur
It'll do!
Publié le 23 juill. 2024 sur HotelsI stayed here for a wedding. The staff was nice at check in. The room was fine. There were a few cleaning issues. The cleaning staff should check the corners.
The pill pool area was a hot mess and the room has rust everywhere. Just not pleasant.
Breakfast was typical Continental low end fair but you can easily walk to several places around.
Beds were comfy and the place was quiet, especially considering how full it was.
Would stay again. Would not expect to go near that hot mess pool room.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Rhonda for your recent stay and for taking a moment to share your experience. I am sorry you found cleaning in the corners of your room, did not care for breakfast or the pool area! I will share your feedback with my team so that we can put your feedback to constructive use. We are renovating the pool area and will get it back in tip top shape. We look forward to welcoming you back on your next visit to Mason City!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Was in room for 3 days with no room cleaning or towels. Even asked for conditioner be refilled and they never did it. By the time they came we needed everything and I had to call and complain to get room cleaned!!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Helena for your recent stay and for taking a moment to share feedback. Current Hampton standard is cleaning every other day, I am sorry you experienced multiple days with out service. I would very much like to check into this further so again, encourage you to reach out directly. I also welcome the opportunity to make it right for you. Sincerely, Brandy BranstadGeneral Manager
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Overall a great experience! The bathroom needed some maintenance, but it was fairly minor.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you, April, for your recent stay and for taking a moment to share your feedback. I hope you will reach out to me directly with additional information so we can take action on the bathroom maintenance.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
The pool was cold, the floor in our room was dirty. The people were nice after we got in. We won't be staying there again
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Brandon for your recent stay and for taking a moment to share your feedback. I am sorry you thought the pool was cold (we keep it at approximately 85 degrees) and that the floor in your room was dirty. I will get with my housekeeping team to share your feedback so we are better prepared for you (and our other guests') next time! Thank you for shout out to nice staff!
par un voyageur
Quiet hotel
Publié le 8 juill. 2024 sur HotelsThe hotel suite was very nice and spacious. Very quiet even with the A/C running. Bathroom was very private and quiet as well. Breakfast was typical for most hotels in this price range. Location was convenient for visiting family in the area, but not too close to I35.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Jason for your recent stay and for taking a moment to leave feedback. We are pleased you found the hotel quiet and that you liked our breakfast. We look forward to welcoming you back on your next visit to Mason City!
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Sarah for your recent stay and for taking a moment to rate our hotel. We appreciate the 10-out-of-10 rating and look forward to welcoming you back on your next visit to Mason City!
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Brandy, Gestion de l’hôtel
Thank you Rachel for your recent stay and for taking a moment to rate our hotel. We appreciate the 5-out-of-5 rating and look forward to welcoming you back on your next visit to Mason City!
