Note fondée sur 476 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 nov. 2024
Large cold fridge, friendly staff, close to gas shopping and food.
par un voyageur
Publié le 28 août 2024 sur Expedia
This was a great option for an overnight - it's clean, seems recently updated, bright, in a great location next to the stores you would want to visit, breakfast was above average for it's price range.
par un voyageur
Publié le 25 août 2024 sur Expedia
par un voyageur
This place hates cats.
Publié le 17 août 2024 sur HotelsThe place was overall good, for the most part. However if you have therapy pets dont go here cause they can't stay here, unless they are dogs and not cats. Was even told that even though they are ESA pets our 2 cats could not stay there and that they would cancel our reservation after i had already paid for the stay.
par un voyageur
Publié le 12 août 2024 sur Expedia
They room we stayed in smelled like smoke every time we left and came back. I told the people at the desk and they apologized but didn't do anything about it
par un voyageur de Coralville
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 5 août 2024 sur Expedia
Rest room had hair all over the floor! Paint runs all over the vent was hanging from the ceiling ! Was charged an extra 90 bucks cuz I needed to add my granddaughters to my room! The guy was rude about it saying I only put 2 adults well life happens and things change! For the price of 140 ish a night was NOT worth it!!!!!
par un voyageur
Publié le 4 août 2024 sur Expedia
Wish they would have had a hot tub by the pool so that piece was disappointing otherwise good
par un voyageur
Publié le 4 août 2024 sur Expedia
Easy access and near dining and Kwik Trip!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
For the most part, it was an average stay. Two main problems stood out, however. 1. The sitting chair in our room was thoroughly stained with urine (I hope it was urine, at least). 2. A detached light in the pool was seen to be floating in the pool, attached to it by live electrical wires, of course. My kids were in this pool. Needless to say, the pool session was cut short. Motel staff did immediately try to repair the light, but we returned to our room. The pool is the reason I chose this motel over others. The people who worked there seemed nice. The property looked a little beat up. There’s no excuse for the pool or the chair, in my opinion. Is this normal here? I hope not.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Super 8 Management, Gestion de l’hôtel
Dear Charles,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Mason City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the chairs have some stains but is not what you think all the chairs were recently washed and we are in the process of renovation so all furniture in rooms will be changed in a short period of time. Secondly pool light somehow came out of it fitting and as you said some maintenance person came to fix it when was out and was fixed in a short time as well during your stay, the light and wire were not live as it has preventive measures as it works in water. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Nilesh Vithalparamasoncitysuper8@gmail.com
