Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon hôtel et bien placé
Publié le 8 sept. 2019 sur HotelsCommentaires de Gestion de l’hôtel
9 sept. 2019 par Haerul Izami / Asst. FOM, Gestion de l’hôtel
Hi Eric..
Thank you for your feedback and we look forward your next stay at favehotel Langko Mataram
par said
Publié le 15 sept. 2015 sur Hotels
tres bon hotel avec un bon restaurant sur place,
il est necessaire de prendre un taxi pour aller a la plage ou ailleurs,
il est situé dans la ville administrative de mataram,
mais il est quand meme a conseillé
par un voyageur
Excellent hotel in Mataram
Publié le 3 juill. 2024 sur HotelsExcellent place, stayed there for 5 or 6 nights during a conference in Mataram, Lombok. Really friendly staff, excellent rooms (deluxe room), good room service and desk help in the lobby. Would recommend it to everyone.
Commentaires de Gestion de l’hôtel
8 août 2024 par Haerul, Gestion de l’hôtel
Dear Sirs/Madam, Thank you for your score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. Of course that we will continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family. Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
par un voyageur de Calgary
Publié le 7 mai 2024 sur Expedia
As soon as I got to my room I saw that the 3 in 1 soap dispenser was nearly empty, so I requested that they fill it up. They came to the room and told me they filled it, but they actually didn't, and half way through my shower I ran out of soap. The floor had many black hairs on it, and since my hair is not black, it means that the hair was from previous guests or staff, so the room was dirty and unsanitary. The rooms are non-smoking, but in the foyer of each floor they have ashtrays and invite guests to smoke there, which defeats the purpose of having non-smoking rooms since the smoke from the foyer permeates every room on the floor. This was a very bad stay and definitely does not make Aston and the fave hotel brand look good.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Haerul, Gestion de l’hôtel
Dear Mr. Thomas, Thank you for taking time for shared your experience. We do really sorry to hear about the issues you've experienced during your stay in the room. Sure, your comment will be shared to all the team as improvement needed. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family. We look forward to welcome you back with more memorable experience than previous one.Best Regards,Haerul IzamiFront Office Manager
par un voyageur de Pahoa
Publié le 6 mai 2024 sur Expedia
Over all good
Commentaires de Gestion de l’hôtel
8 mai 2024 par Haerul, Gestion de l’hôtel
Dear Puji,Thank you for your score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. Of course that we will continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Location is easy access within Mataram city by taxi or Grab.
The table in the room is too small to accomodate a laptop or a few books. Lighting is not bright, difficult to read a book in the room
Commentaires de Gestion de l’hôtel
2 mars 2024 par Haerul, Gestion de l’hôtel
Dear Mr. Wan Abdul Manan, Thank you for your score and feedback, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Haerul, Gestion de l’hôtel
Dear Yumi, Thank you for your score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. Stay safe and healthy for you and your family.Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
par un voyageur
Publié le 3 févr. 2024 sur Expedia
The Indonesian people are peaceful and welcoming community. Felt at home.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Haerul, Gestion de l’hôtel
Dear Mr. Luke Ashton, Thank you for your excellent score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
par un voyageur
Publié le 7 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2023 par Haerul, Gestion de l’hôtel
Thank you for your score and review, glad to know you happy with our quality of service during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
par un voyageur
Definitely of of my “Fave”orite Hotel stays
Publié le 10 mars 2020 sur HotelsI can’t really adequately stress how great of a deal this hotel is. I initially booked it because of it’s close proximity to the immigration office in Mataram. I had low expectations, as it is described as a “budget hotel”. However, everything from the extremely friendly staff, to the cleanliness of the rooms, the movie channels on the tv, to the food, kept surprising me.
I needed copies made for my visa extension paperwork...no problem. Changes to a pizza, (another steal at 58k), delivered to the room...no problem. Need a private car to Kuta, an hour away...no problem, let us call our driver.
The breakfast buffet was phenomenal, with an member of the staff running an omelet bar in addition to all of the other food offered (fruits, toast, three kinds of jam, tea, coffee, juices, cereal, soup, traditional Indonesian foods like Nasi Goring, fried rice, spicy chicken, etc).
I honestly can’t think of anything the staff or hotel could have done better. This hotel is a gem of a deal for what you get, and when I go back in a few days to get my passport I will stay there again without hesitation.
Commentaires de Gestion de l’hôtel
24 mars 2020 par Haerul Izami, Gestion de l’hôtel
Hi Byron,
Thank you for your feedback and glad to know you happy while staying with us.
Looking to welcome you back at favehotel Langko Mataram on the future.
Best Regards
Haerul Izami
Front Office Manager
