Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing Ryokan experience
Publié le 10 oct. 2023 sur HotelsAltogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations.
Recommandé
pour Tout le mondepar un voyageur de Paris
Magnifique séjour
Publié le 17 avr. 2017 sur Expedia
Pour : tout
Contre : rien
Emplacement : Matsumoto a un très beau chateau
Très bel hotel avec des chambres traditionnelles, avec un Osen (bain chaud) privé donnant à l'extérieur. Les osen communs sont juste magnifiques (intérieur et extérieur). Nous étions en formule 1/2 pension. Les repas (petit déjeuner et diner) étaient juste extraordinaire! Qualité de la nourriture, service : parfait! Un maginifique souvenir.
par un voyageur
호텔 서비스정신
Publié le 3 août 2024 sur Hotels매우 친절 합니다.음시도 깨끗하고 맛있어요.
특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데
제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로,
걱정 많이 햇는 데 ,정말 감사드립니다.
par un voyageur
Words cannot express
Publié le 11 juill. 2024 sur HotelsAs soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness.
As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima.
I highly recommend Matsumoto KAI if ever In Nagano.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Excellent service, onsen and meals
par un voyageur
Publié le 3 juill. 2024 sur Hotels
par un voyageur
Publié le 13 juin 2024 sur Hotels
par un voyageur
Publié le 30 mai 2024 sur Expedia
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
par un voyageur de Key Biscayne
Publié le 2 mai 2024 sur Expedia
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
