Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,6 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mai 2024 sur Expedia
par un voyageur de Douglasville
Publié le 7 mars 2024 sur Expedia
par un voyageur
Publié le 26 sept. 2023 sur Hotels
Staff not trained for their jobs. Very disappointed in this Hotel. Will never go their again.
par un voyageur
Publié le 20 juill. 2023 sur Expedia
Other guests behaviour not managed by staff, noise in the corridor, staff not efficient in arranging transport, shower with no pressure, etc.
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Tebogo Chilume, Gestion de l’hôtel
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun
par un voyageur
Eine einzige Zumutung
Publié le 13 juill. 2023 sur HotelsZunächst wurde die Buchung geleugnet. Wir bekamen nicht die gebuchten zwei Einzelbetten. Wegen einer „Happy Hour“ konnten wir wegen des enormen Musiklärms bis Mitternacht nicht schlafen. Und dafür muss man zahlen…
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Tebogo Chilume, Gestion de l’hôtel
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun
par un voyageur
Publié le 8 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Tebogo Chilume, Gestion de l’hôtel
Good dayThank you for reviewing Cresta Maun Resort.We were honoured to have you as our GuestRegards,Cresta Maun Resort
par un voyageur
Reception all mixed-up!
Publié le 27 mai 2023 sur HotelsWe were given key of room already occupied... then no towel and no hot water in the shower of the 2nd room.
Commentaires de Gestion de l’hôtel
30 mai 2023 par Tebogo Chilume, Gestion de l’hôtel
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Regards,Cresta Maun Resort
par un voyageur
Publié le 2 nov. 2022 sur Expedia
It was just ok! The price for it doesn’t match for the property
par un voyageur
Publié le 13 juill. 2022 sur Expedia
Early afternoon I contacted Expeidia to change reservation to next day due to car problems. I was told hotel was not answering its phone but that Expedia would continue to try to reach them and email me. By next day, still nothing. Hotel needs to answer its phone and respond to enquiries and Expedia should have sent me an update,
par un voyageur
Publié le 25 juin 2022 sur Expedia
for a new hotel they sure messed up - goofy design with the glass shower right next to the bed. Water goes everywhere. Noisy rooms. no mosquito nets and no screens on the windows. Noisy rooms. Average food.
Commentaires de Gestion de l’hôtel
29 juin 2022 par Tebogo Chilume, Gestion de l’hôtel
Good day
Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities.
Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.
Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence.
We hope to see you at Cresta Maun again soon!
Kind regards,
Cresta Maun Resort
