Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2024 sur Expedia
par un voyageur
Underwhelming
Publié le 25 avr. 2024 sur HotelsReally did not meet my expectations for a new Radisson. The king size mattress was two twin mattresses put together. They put them on widthwise =
instead of lengthwise ll
so our hips kept falling in the gap. The mattresses were so uneven and soft.
The toilet was unable to flush toilet paper. The food was underwhelming. They had a band blasting music well past 10:30 so considering it is a resort and SPA it sure wasn’t very relaxing. They also have a club in the ground floor of the rooms we stayed in and we could hear the boom of the bass all the way on the 6th floor where we were staying and had to turn the fan on high to drown out the sound.
I did visit the spa which was really nice and had nice massage.
As much as we love Lonavala itself, given all the disappointments, we won’t stay here again.
par un voyageur
Lovely place for short break
Publié le 29 oct. 2023 sur HotelsIt was wonderful weekend stay with family
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Radisson Resort and Spa Lonavala, Gestion de l’hôtel
Dear Guest,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely,Faisal Nafees General Manager
par un voyageur
Publié le 24 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Radisson Resort and Spa Lonavala, Gestion de l’hôtel
Dear Anil,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely,Faisal Nafees General Manager
par un voyageur
Publié le 3 mai 2023 sur Expedia
Bathroom damaged
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Radisson Resort and Spa Lonavala, Gestion de l’hôtel
Dear Guest, Thank you for sharing your review with us. Your feedback is noted. We thank you for staying with us and hope to serve you again!Sincerely,Faisal Nafees
par un voyageur
Publié le 13 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2022 par Radisson Resort & Spa Lonavala, Gestion de l’hôtel
Dear Mr. Ajit,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We as a team truly strive to be guest-centered and provide passionate and personal service. We look forward to receiving you again at Radisson Resort & Spa Lonavala and hope that you will plan sooner rather than later.Best regards,Radisson Resort & Spa Lonavala
par un voyageur
Publié le 18 janv. 2022 sur Expedia
Shoma from the dining service was very good amazing service front desk was also very good almost all the staff was perfect I can say even till the tall door man he was very pleasent and always extremely helpful through out we got two suites though there’s nothing in their to make it a suite not even any ambiance literally room with a couch and ac is very very rattling and loud not worth the money better to keep a basic room
Commentaires de Gestion de l’hôtel
20 janv. 2022 par General Manager Radisson Resort and Spa Lonavala, Gestion de l’hôtel
Dear Mr. Hary,
Thank you for taking the time to review our Hotel.
On behalf of our entire staff at Radisson Resort and Spa Lonavala we apologize for the concerns you shared about your experience at this hotel. We shall work diligently to address the shortfalls with our team.
We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations.
Sincerely,
General Manager
Radisson Resort and Spa Lonavala
par un voyageur
Publié le 7 nov. 2021 sur Expedia
par un voyageur
Publié le 4 oct. 2021 sur Expedia
Everything was good . The disappointing part was finally at the billing desk. The person who was at the desk swiped the amount before even checking that our amount was already blocked at Expedia and we landed up paying Twice. We waited to be resolved for long ,but in vain. The concerned person assured that the amount will get reversed but still its pending. Its already been a week that we have visited the Property.
I have been trying to get in touch with the Property and the concerned person at the Cash, but he seems to be least bothered to pick up the call.
This was not the Ist time we are staying with Radisson. But experiencing something like wasnt expected.
par un voyageur
Publié le 4 oct. 2021 sur Expedia
Pro: The breakfast buffet had a lot of variety. Live counters for egg and dosas, continental, Indian and both veg and non-veg options in plenty.
Con: The property has a good view of the hills but it has bars instead of windows which completely blocks the view!
