Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 avr. 2024 sur Expedia
I think the positive reviews are paid ones. They converted an old bungalow into a hotel. It was right besides train crossing and every now and then you could hear the noise of trains. Some basic facilities like intercom was missing. Although the rooms were clean and tidy, the bedsheet was not so clean. A basic thing like shampoo and bodywash were not provided. Last but not the least, when i wanted to make a card payment, they did not have card swiping machine. Nothing great about the food.
Commentaires de Gestion de l’hôtel
10 août 2024 par Taufique, Gestion de l’hôtel
Greetings from Ritz Heritage! We’re sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we regret that the noise from the train, the lack of basic facilities, and cleanliness issues affected your experience. We also apologize for the inconvenience with the payment process and the quality of the food. Please know that we are addressing these concerns to enhance our services. We appreciate your comments and hope to have the opportunity to better serve you in the future. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Friendly staff and delicious food from their restaurant. The rooms look nothing like the pictures on Hotels.com.
Commentaires de Gestion de l’hôtel
27 déc. 2023 par zubair momin, Gestion de l’hôtel
Greetings from Ritz Heritage, We are pleased to receive your review., We are glad that you enjoyed superlative service from our staff members and your generous comments have been shared with them. We thank you for choosing to stay with us. Looking forward for your next visit. Thank you
par un voyageur
Overall a fun experience with good host
Publié le 6 févr. 2022 sur HotelsGood stay with good host. The location is on the railway track that makes it bit noisy at times. Internet quality was Ok.
Also, One should mention that the property is on khandala rd and not actually in khandala. It’s misguiding.
Commentaires de Gestion de l’hôtel
26 avr. 2023 par Shehzad Shaikh, Gestion de l’hôtel
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
par un voyageur
VALUE FOR MONEY
Publié le 6 déc. 2021 sur HotelsIt was an amazing stay with very cooperative hotel staff. Ambience was awesome. Food was good.
VALUE FOR MONEY
Commentaires de Gestion de l’hôtel
26 avr. 2023 par Shehzad Shaikh, Gestion de l’hôtel
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
par un voyageur
Publié le 5 oct. 2021 sur Expedia
Stay was comfortable. Property locality is free from Noise and Traffic. Peaceful and pleasant location. Near to all picnic spot in Khandala and Lonavala. Food was good. Staff is also good. Overall pleasant welcome .
Commentaires de Gestion de l’hôtel
26 avr. 2023 par Shehzad Shaikh, Gestion de l’hôtel
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
par un voyageur
Good budget stay
Publié le 11 août 2021 sur HotelsDecent place right by the train tracks
Commentaires de Gestion de l’hôtel
26 avr. 2023 par Shehzad Shaikh, Gestion de l’hôtel
Dear Guest, Greetings from Ritz heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
