Note fondée sur 11 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
4,1 Propreté de la chambre
3,6 Service et personnel
4,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 7 juin 2024 sur Expedia
Buffet was horrible
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Abdulla, We're deeply disappointed to hear your experience with our buffet did not meet your expectations. Rest assured, we take feedback like yours seriously and are keen to address the areas where we fell short. Our team is dedicated to providing high-quality, tasty food for all our guests, and it's clear we need to reassess our buffet offerings. We would value the opportunity to gather more specific details about your visit to help us make necessary improvements. If you're willing to share more about the dishes you tried and what aspects you found unsatisfactory, we encourage you to reach out to us directly. Your insights are crucial for us to enhance our buffet, and we hope to earn another chance to impress you in the future. Warm Regards Akash Rokhade Front Office Manager
4 sur 5
par un voyageur

Publié le 27 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Front Office Manager, Gestion de l’hôtel
Dear prateek, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards Akash Rokhade Front Office Manager
3 sur 5
par un voyageur

Publié le 9 juill. 2023 sur Expedia
There was a major delay in check in- Although the official check in time was 2pm, we got the room by 4pm. Also the room provided had a clogged bathroom which needs to be cleaned.
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Manager , Gestion de l’hôtel
Dear Ms. Rajshree ,Greetings from The Fern Lonavala !!!We are extremely concerned to receive your disappointing feedback. Please accept our sincere apologies for the inconvenience caused. It is our constant endeavor to provide the best of services to all our guests and that every guest of the hotel is treated with utmost professional care and hospitality. With such beliefs, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to The Fern Lonavala again.Warm Regards,Sudhanshu Gope
4 sur 5
par un voyageur

Publié le 11 janv. 2022 sur Expedia
Good room! Small balcony with no chairs.
Commentaires de Gestion de l’hôtel
6 mars 2022 par Ramesh Kumar Gupta, Gestion de l’hôtel
Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. We do have four Category of rooms starting from 333 Sqft to 66 Sqft. We have taken your suggestion positively regarding chairs in balcony and we are working on it to enhance guest services. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager
5 sur 5
par un voyageur

Lonavala trip

Publié le 17 août 2021 sur Hotels
Amazing trip, friendly staff
Commentaires de Gestion de l’hôtel
6 mars 2022 par Ramesh Kumar Gupta, Gestion de l’hôtel
"Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager"
5 sur 5
par un voyageur

Lonavala trip

Publié le 17 août 2021 sur Hotels
It was better than i expected. The staff was very friendly & helpful
Commentaires de Gestion de l’hôtel
6 mars 2022 par Ramesh Kumar Gupta, Gestion de l’hôtel
Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager
3 sur 5
par un voyageur

decent 3 star property

Publié le 18 déc. 2020 sur Hotels
a decent 3 star property, good restaurant, a open ground but no indoor/outdoor activities. while booking it showed as 5 star property and hence the disappointment.
Commentaires de Gestion de l’hôtel
29 déc. 2020 par Sudhanshu Gope, Gestion de l’hôtel
Dear Mr. Gaurav, We thank you for choosing The Fern Lonavala and sharing your valuable feedback. We have noted your concern and have shared with the team member. kindly accept our apologizes for not meeting your expectation. We look forward to welcome you back.
3 sur 5
par un voyageur

Publié le 1 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2020 par Sudhanshu Gope, Gestion de l’hôtel
Dear Guest, Greetings from The Fern Lonavala . Thank you for patronizing The Fern Lonavala and taking time out to share your experience . All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Fern Lonavala.
2 sur 5
par un voyageur

disappointed

Publié le 8 janv. 2020 sur Hotels
I filtered for 4-5 star hotels only at hotels.com and this property popped up so I booked seeing that they have spa; indoor games etc.Lonavala is resort area where our intention was to stay and enjoy hotel facilities and various restaurants.The hotel is still under construction no spa - no indoor or outdoor activities No gym - only 1 restaurant Extremely disappointed both with hotel and hotel.com This hotel should not even have popped in 4-5 star.Hotels.com gave a 2 star hotel .we will not use hotel.com website in future
5 sur 5
par un voyageur de Ontario, Canada

Publié le 31 oct. 2019 sur Expedia
My husband and I find this hotel a relaxing place, beautiful ambience, good Customer service above all the room is like five star room.
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