Note fondée sur 664 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 nov. 2023 sur Expedia
Très bien assez pour revenir
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur de Drummondville
Publié le 30 janv. 2023 sur Expedia
proprete et un bon dejeuner
Commentaires de Gestion de l’hôtel
1 févr. 2023 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
par un voyageur
Publié le 19 avr. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2023 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 7 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2022 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Au milieu des prairies
Publié le 9 nov. 2020 sur HotelsAu milieu des prairies, passage pour une nuit tranquille
Commentaires de Gestion de l’hôtel
17 nov. 2020 par Lynn, Gestion de l’hôtel
Thank you for giving us a 10 out of 10. Hope to see you again when traveling in our area.
par un voyageur
Pour un arrêt c parfait
Publié le 15 avr. 2019 sur Hotelspar un voyageur
Publié le 24 oct. 2024
Newly remodeled
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your thoughts about our hotel! We are thrilled to hear that you enjoyed our newly remodeled facilities. We strive to create a welcoming and comfortable atmosphere for all our guests. If there are any specific features or amenities you particularly liked, we would love to hear more about it!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Not expecting the walford astoria, but we were in a non-smoking room, and I thought we were sleeping in an ashtray the smell was so bad. We didn't even stay the second night. We found friends nearby to stay with. They have four huge dogs, and that awful smell wasn't as bad as the cigarette smell.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I’m sorry to hear about the unpleasant experience with the smoke smell in your non-smoking room. This is certainly not the standard we aim to maintain. Your comfort is important to us, and I regret that we fell short during your stay.We’ll be addressing this issue with our team to ensure it doesn’t happen again. Thank you for bringing it to our attention, and we hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur de Morgantown
Publié le 17 sept. 2024 sur Expedia
Rooms smelled of moldy/musty/smoke, just bad. Dirty linens and towels. Clerk did give a good dinner suggestion. The person next to us had Covid and was isolating there. Did she tell staff? Other side you could smell the smoking and toking with door closed and wow when it opened. Breakfast not bad, but more protein options like eggs and sausage would help.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m pleased to hear that our clerk was helpful with dinner recommendations, and I’m glad you found the breakfast satisfactory. However, I sincerely apologize for the unpleasant room conditions and the uncomfortable environment you experienced with nearby guests. Your comments about the musty odors and cleanliness of the linens are concerning and will be addressed immediately to prevent future issues. We'll also review the situation regarding guest health concerns to ensure proper safety protocols.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
I left my watch in the room and they sent me the watch and didn’t send the charger. Brilliant.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for letting us know about this issue. I'm glad we were able to return your watch, but I apologize for the oversight in not sending the charger along with it. We will look into this immediately and make sure the charger is returned to you as soon as possible.Sincerely, Hotel Manager
