Note fondée sur 1 582 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mars 2022 sur Expedia
par un voyageur
Publié le 24 oct. 2024
The hotel it self was horrible, old, smelly, dirty, ac didnt work. THe beach was full with locals, blocking the view to the beach. They only had 2 types of beer the drinks were not good and not to mention their food, we got food poison. We travel all the time, and this had never happen to us.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear valerio valentin,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Emerald BayOnline Reputation Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
La chica del Jacuzzy muy grosera
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Creo que la unica queja es que, debido a que hay muchos huespedes la comido no es muy buena, todo lo demas muy bien
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The event in the pool is not well organized people dont respect other people sitting at the chairs and the organizer ignore the request pf moving people to see the event. I will like to thank Francisco for being an excellent person he was always happy and willing to serve us at the pool bar and around the swimming pool
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Riu Emerald Bay, Gestion de l’hôtel
Dear Victor Manuel,We count ourselves lucky for our lovely guests. Thank you very much on behalf of our staff!Knowing that you had a nice stay and appreciate our staff's efforts makes everything worthwhile.We very much look forward to welcoming you again, Victor.Warmest Regards!Hotel Riu Emerald BayOnline Reputation Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Pocas actividades
par un voyageur de San Jose
Publié le 23 sept. 2024 sur Expedia
I spent 5 days here with my family. I enjoyed the fact that they have a lot of activities for the kids as well as for the adults. I really enjoyed the food as well. Will be back with my daughter again for the holidays.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Riu Emerald Bay, Gestion de l’hôtel
Dear Litzy,It is wonderful to learn that you enjoyed your holiday, nothing is more pleasing to us than reading the reviews of happy guests.We cannot wait to welcome your daughter and you again.Wishing you a fabulous day.Loving wishes, Litzy!Hotel Riu Emerald BayOnline Reputation Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
No supero mis expectativas
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Riu Emerald Bay, Gestion de l’hôtel
Apreciada Viridiana Veronica,Gracias por elegirnos como destino vacacional, no obstante, lamentamos que no hayamos estado a la altura de sus expectativas. Al no tener información detallada de su experiencia, no podemos responder a ella.Le invitamos a que nos honre con su regreso a alguna de nuestras instalaciones. Sería un honor para nosotros brindarle la misma experiencia de alta calidad que nuestros clientes valoran tanto y que garantiza su plena satisfacción.Un cordial saludo, Hotel Riu Emerald BayOnline Reputation Manager
