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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Cerritos Beach

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
Private beach, free beach cabanas, sun loungers, beach towels
View from room
4 bars/lounges, swim-up bar, poolside bar, beach bar
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪3 min drive‬
  • Witches Beach
    ‪4 min drive‬
  • Mazatlan International Center
    ‪8 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪29 min drive‬

Room options

View all photos for Master Suite

In-room dining

Master Suite

  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, Ocean View

  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

Beachside getaway.Your stay at this Cerritos property places you within 2 miles (3 km) of Witches Beach and Mazagua Aquatic Park. Marina Mazatlan Golf Course and Mazatlan International Center are also within 3 miles (5 km).

What's nearby

  • Mazagua Aquatic Park - 3 min drive - 2.2 km
  • Witches Beach - 4 min drive - 2.8 km
  • Mazatlan International Center - 8 min drive - 4.4 km
  • Galerias Mazatlan - 10 min drive - 5.6 km
  • Cerritos Beach - 11 min drive - 6.3 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min walk
  • ‪The Bistro - ‬4 min walk
  • ‪Playa Brujas - ‬18 min walk
  • ‪La Cordeliere - ‬7 min walk
  • ‪El Seis Coffee House and Bakery - ‬7 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star beachfront property near Cerritos Beach
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a hot tub. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

  • 378 guestrooms or units
  • 15 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1029 reviews
Rating 8 - Good. 234 out of 1029 reviews
Rating 6 - Okay. 102 out of 1029 reviews
Rating 4 - Poor. 46 out of 1029 reviews
Rating 2 - Terrible. 30 out of 1029 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Helped me any chance they could get! Will be back for sure
Stayed 5 nights in Dec 2024

4/10 Poor

Brigitte

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a 5 star property by any means. We booked two oceanfront rooms but were placed in rooms with very large bushes out front so we couldn’t see any ocean. The rooms were very outdated and showed years of wear and build up of dirt. Our room only had three bath towels and one bottle of shampoo the first day. No mini bar or coffee in our room the first night. The landscape around our room had years of weeds taking over the once beautiful grounds. They have either stopped caring or put us in an area for unwanted guests. We live part time in Mazatlan and refer friends and family here. This was the first time an all girls trip was taken here. I will never tell anyone to stay here anymore. The star rating should be put down to 3 or less.
Stayed 2 nights in Dec 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
With two hotels and a restaurant in the placita, lots of options.
Stayed 4 nights in Dec 2024

8/10 Good

William

Stayed 1 night in Nov 2024

2/10 Terrible

Leila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms weee not clean. The view and the property is beautiful but it really needs some remodeling. We had to switch to the other Pueblo bonito resort which was so much better.
Stayed 4 nights in Nov 2024

2/10 Terrible

Marjan, San Diego

Travelled with family
Disliked: Amenities, property conditions & facilities
We didn't like anything about this property. It was very old, dirty, and far from everything. The sister hotel ws remodeled and clean. The staff there were so friendly and wonderful. They let us to transfer to the other resort on our second day. This was so amazing. But two days of our trip we were miserable and dreading to go back to the rooms with mildew smells and dirty towels. I had to change three times the towels in the room. Towels by the pool were so gross and when I started to look if they were clean before I take them, the person in charge got upset. If you want to do extra activities, you have to get shuttle to go to sister hotel. I do not recommend this to anyone.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sergio F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos muy bien
Linda estadía, bonito lugar, buena la comida en general, los snacks pueden mejorar
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort
This place is hands down the nicest resort in Mazatlan. Check in was great, and was able to check in early. The room was very big and beautifully appointed. The all inclusive includes several restaurants with very good food. There is also a bar called "Kellys" which had very good drinks and live entertainment. But the best thing of all were the grounds, I have no idea how they keep them up .. b ut they were the best I have seen in any resort.
Stayed 3 nights in Nov 2024

6/10 Okay

Gladis

Travelled with group
Disliked: Property conditions & facilities, room comfort
Habitaciones con mobiliario muy anticuado, le falta mantenimiento a hotel
Stayed 2 nights in Nov 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice a clean and the staff was very kind and polite.
Stayed 6 nights in Oct 2024

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Fue una buena experiencia. Es un hotel muy lindo y agradable. Tiene mucha vegetación. Habitaciones grandes, camas cómodas. Se ve que tiene sus años, sin embargo, es muy cómodo y se encuentra en excelentes condiciones. Las habitaciones tienen detalles anticuados, tal vez podrian hacer una remodelacion, aunque el estilo del hotel, no es contemporáneo, asi que tampoco es que este mal. Los carritos tardan en pasar. Es pedirlos con mucha anticipación. La comida esta bien. Pero en mi opinión falta variedad. Algunas bebidas estaban muy dulces, pero eso yo creo es percepción muy personal.
Stayed 2 nights in Oct 2024

10/10 Excellent

Timothy Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I commend management for their devotion to customer service during our stay (Martin, Olympio, the Cardeliere manager/trainer, and the manager in charge during our checkout). This hotel is very big but very outdated. We had to ride in golf carts to get from point A to point C, which could be a nuisance at times. We had several hiccups during our stay including ants in our room and in common areas, no available toothbrushes for guests, and the smell of sewer in our bathroom. Nonetheless, the employees are top-notch, and we received phenomenal customer service. Their spa services were beyond our expectations. I was not vastly impressed with the restaurants. They moved the sushi restaurant to the bar near the hotel lobby, which we found to be inconvenient to guests as they didn’t have enough seating. One night we attempted to have dinner there and the wait was 40 minutes yet there was space for tables and chairs in some areas. The Cardeliere had an Italian night however, their food was less than appetizing for our taste. Also, be aware of the women sitting at the hotel's entrance who will try to get you to attend a breakfast to sell a timeshare. If you don’t attend, they refuse to give you a $20 refund that is paid (which happened to us due to an unforeseen circumstance). Furthermore, they don’t have any bottled water in the rooms, and you must walk or ride (in a golf cart) to a restaurant for water. Lastly, Kelly’s Bar should have more tables for additional seating.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jeyleen, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Sure
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, the staff is amazing.
Stayed 4 nights in Sep 2024

2/10 Terrible

Daniela

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, what used to be a great location has lost its touch. Brown water from The showers, unfriendly staff, not very many open food places and the food not very good at all. Definitely wouldn’t come Back again
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard R.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 4 nights in Jun 2024

8/10 Good

Irene

Stayed 3 nights in Aug 2024

4/10 Poor

Emilio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nos cortaron el todo incluido a la las 12 del día, si te dan la habitación a las 16 horas, debería ser hasta esa hora
Stayed 1 night in Sep 2024

10/10 Excellent

George

Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Stayed 1 night in Aug 2024

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Carlos Alberto

Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Travelled with partner
all staff were very helpful service was excellent Jose from the swimming pool bar was excellent he prepared good drinks.we definitely comeback,
Stayed 4 nights in Jun 2024