Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,9 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Martin Olivas | Gerente de experiencia al huésped, Gestion de l’hôtel
Estimada Ykeya, a nombre de Pueblo bonito resorts, le agradecemos por elegirnos para disfrutar de sus vacaciones y por sus amable calificación de nuestros servicios e instalaciones. Esperamos tener el placer de recibirlos nuevamente en futuro cercano.Saludos cordiales,
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Martin Olivas | Gerente de experiencia al huésped, Gestion de l’hôtel
Estimada Carol Adriana, a nombre de Pueblo bonito resorts, le agradezco por habernos elegido para disfrutar de sus vacaciones y por su amable calificación de nuestras instalaciones y servicios. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.saludos cordiales,
par un voyageur
Publié le 30 juin 2024 sur Expedia
Tranquilo ya sea familiar o plan adultos
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Martin Olivas | Gerente de experiencia al huésped, Gestion de l’hôtel
Estimada Ana, Agradecemos sinceramente que haya dedicado tiempo a completar nuestra encuesta de salida y por sus amables palabras acerca de su reciente estancia en nuestro resort. Valoramos enormemente su opinión positiva y nos alegra saber que tuvo una experiencia maravillosa con nosotros. Gracias nuevamente por elegir nuestro resort y esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Si necesita alguna asistencia o tiene alguna solicitud especial para su próxima estancia, no dude en comunicarse con nosotros. saludos cordiales,
par un voyageur de Chihuahua
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juin 2024 par Martin Olivas | Gerente de experiencia al huésped, Gestion de l’hôtel
Estimada Laura Cristina, a nombre de Pueblo bonito resorts, le agradecemos por elegirnos para disfrutar de sus vacaciones y por sus amable calificación de nuestros servicios e instalaciones. Esperamos tener el placer de recibirlos nuevamente en futuro cercano.saludos cordiales,
par un voyageur
Publié le 8 juin 2024 sur Expedia
Limpieza excelente y atencion
Commentaires de Gestion de l’hôtel
10 juin 2024 par Martin Olivas | Gerente de experiencia al huésped, Gestion de l’hôtel
Estimado Héctor, Muchas gracias por compartir tu experiencia. Me alegra saber que tu estancia fue excelente y que no tuviste ningún problema durante tu visita. Además, agradezco mucho tu recomendación. Siempre es gratificante recibir valoraciones positivas. Nuestro objetivo es brindar un servicio de calidad y que nuestros huéspedes se sientan cómodos y satisfechos desde el momento del check-in. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Esperamos verte nuevamente en tu próxima visita! saludos cordiales
par un voyageur
Publié le 5 mai 2024 sur Expedia
Every thing was wonderful
Commentaires de Gestion de l’hôtel
10 mai 2024 par Rodrigo Fierro - Gerente de Servicios, Gestion de l’hôtel
Dear Ernest, we want to thank you for choosing our resort to spend your very valuable vacation time. Likewise, we are very happy that your stay went so positively and that you were able to experience the warmth of our service. We hope you can return very soon. We will be waiting for you. Kind regards.
par un voyageur
Publié le 25 mars 2024 sur Expedia
Booking:
I went through Expedia to book my package and vacation, which was 6 days at the Emerald Estates Luxury Villas, part of the Pueblo Bonito Resorts properties, all-inclusive package. The booking was easy, straightforward, and left little to vague interpretation or fine print nonsense. The package was stated as an all inclusive package with access to the other resort property that was more activities-based and featured more restaurants to choose from.
These restaurants claim to be part of the all-inclusive package but beware of some items on the menu that will be out of pocket. Those are not itemized or disclosed in their entirety in its listing, booking, or disclosures, that I saw.
The airlines were included in the package, which was outstanding. However, please note that you will need to choose from the package flights available. Ours were two connections to Mazatlan, and three coming back, it was rough. Alternative flights would have cost us 500 dollars more per person.
The property:
Wow!! that's all I have to say. Exactly as advertised. We saw a three bedroom four bath, private pool and hottub, on the property, and part of the all-inclusive package. All in 5,400 dollars for the week (property, flights, all-inclusive), even with the final charges (as I'll detail later) we didn't bust our budget of 6,000 dollars US.
There is a 4 dollar room service charge every time they go out. We mostly got room service and averaged about three times a day resulting in about 60 doll
Commentaires de Gestion de l’hôtel
26 mars 2024 par Rodrigo Fierro - Gerente de Servicios, Gestion de l’hôtel
Dear Kirsten, We sincerely appreciate you taking the time to rate our services and for your kind comments about your recent stay at our resort. It makes us very happy to know that you enjoyed our premises and had an overall good experience. Thank you again for choosing us and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us. Warm greetings,
par un voyageur
Publié le 2 mars 2024 sur Expedia
Outside & inside and the service did not match.
Outside is total OMG, one of the best I have ever stayed anywhere in the world. Inside is outdated and BWS linens were no more than 3 Stars. Furnitures need to be replaced & the floors need to be refurbished. Services need to be much improved and the training of the staff is much needed. There are only two restaurants to serve close to 500 guest rooms and the menus are the same everyday. But, we are so enchanted by the grounds surround the hotel and the many varieties of palm trees and other plans are so beautiful and bountiful. The waterfalls and koi bonds and flamingo and exotic birds added on top of the lushes landscapes. The sunset took our breath away also. Last comment is that put your valuables in the safe.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Martin Olivas | Guest Service Experience Manager, Gestion de l’hôtel
Dear Koni, We really appreciate you taking the time to write your review and share it with us, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon.Best regards,
par un voyageur
Publié le 1 mars 2024 sur Expedia
The greens & the ground of the property was superb. Beautiful and lushes. The room is Ok but very old with chilled tiles and the furnitures are very outdated.
Staff are OK but not 5 Star quality. Some are great and others didn’t quite understood the high class hospitality service. Very strict in their rules and not quite understood the customer’s needs. However, Jesus, the driver was fantastic!
Commentaires de Gestion de l’hôtel
1 mars 2024 par Rodrigo Fierro - Gerente de Servicios, Gestion de l’hôtel
Dear Koni, thank you for taking the time to rate our services and give us your feedback. We are sorry to know that the service provided did not match your expectations. We work very hard in order to comply with our guests requests to the best of our capabilities and will always have their specific needs as a priority. Having said that, we understand that there are areas where we can still improve. Be sure that your feedback will be taken into acount in order to provide a service first and foremost centered around hospitality. Let us know if we can help in any way to make your next stay a better experience.Best regards.
par un voyageur
Publié le 1 mars 2024 sur Expedia
The ground is magestic, one of the best in the world but the rooms are outdated and the furnitures are old.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Rodrigo Fierro - Gerente de Servicios, Gestion de l’hôtel
Dear Koni, We are glad that you found our grounds delightful, they are indeed, one of the things that make us proud about Pueblo Bonito. On the other hand, we are hoping for a major renovation coming soon. We recognize that our guests expect a more modern aproach regarding the room interiors and it is in our best interest to move towards that. In any case, we remain at your service for anything that may help you enjoy more your next reservation at our property. Let us know and we will gladly give follow up. Best regards.
