Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2024 sur Expedia
par un voyageur
Publié le 17 févr. 2024 sur Expedia
It was nice and clean, very good beds
Commentaires de Gestion de l’hôtel
19 mars 2024 par Lilian, Guest Relations., Gestion de l’hôtel
Dear John,Thank you for choosing to stay at the Mbale Resort Hotel.We also appreciate the time you took to review and rate us.We hope you can visit us again soo.
par un voyageur
Lovely gardens, lovely hotel.
Publié le 29 déc. 2023 sur HotelsGreat hotel. Clean. Lovely. Heaps of amenities in room. Beautiful gardens. Fantastic massage. Overall, so so nice.
It's hotels only fault... no lift. We were on the 4th floor so it was a lot of stairs!! I request that Reservations staff let guests know that there is no lift on arrival, and check if they are okay with so many stairs - if we had have known, we would have requested a room on the 1st or 2nd floor as we had a 1-year-old child with us.
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Lilian, Gestion de l’hôtel
Dear Angela,Thank you for staying at the Mbale Resort Hotel. Thank you too for taking time to write this review and rate us as well.On one hand, we are happy that you enjoyed our hospitality but we have also noted, with concern, the issues you have raised that we could have put in place to make your stay more comfortable.Let us see how we can use this information to make the Resort much more homely for your next visit.Once again, thank you for choosing Mbale Resort Hotel.Kind regards,LilianFront Office
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Disorganised! I booked during the Christmas period. They didn’t know how many rooms were available. As a result of overbooking, I was asked to vacate my room on Christmas day. They also shutdown their online booking service because they didn’t have the internal infrastructure to monitor bookings.
There’s no lift and the stairs are uneven, which poses a hazard.
Sadly, there aren’t many comparable options in terms of amenities locally (e.g. spa, pool). However, I would recommend Mount Elgon Hotel as an alternative stay. It’s smaller, but the overall service is better and has the standard of amenities.
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Lilian, Gestion de l’hôtel
Dear Grace,Thank you very much for allowing us play host in your recent visit of our Resort. We also deeply thank you for taking time to review and rate us.We take a lot of pride in meeting and exceeding all our guests’ expectations and we note however that this time round this goal was not achieved. We kindly request of you to offer us another opportunity in future so we can plug the gaps and create for you a memorable experience. LilianFront Office
par un voyageur
Publié le 14 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Lilian, Gestion de l’hôtel
Dear Takeo,Thank you for choosing to stay at the Mbale Resort Hotel. We hope you enjoyed your stay.On behalf of management and the entire staff, I would like you to know that we truly appreciate the time you took to rate us. The 8/10 inspires us to aim higher so that we can earn 10/10 the next time you visit.we hope we can see you again soon at the Resort.LilianFront Office
par un voyageur
Extraordinary
Publié le 12 déc. 2023 sur HotelsThis place was a hidden treasure in beautiful Mbale. The services and staff were impeccable. Thank Mbale Hotel 🏨 resort special thanks to Madame Gloria Mukite and Madame Lillian Namataka for special services they were like family. Highly recommended.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Lilian, Gestion de l’hôtel
Dear Bryan,We are honoured that you chose Mbale Resort Hotel as your home during your recent trip to Mbale. We are thrilled that we made your stay comfortable and enjoyable.Thank you so much for taking time off your busy schedule to write this wonderful review about our Resort. The 10/10 rating has also made our day. Thank you.Be sure that Gloria and Lilian are full of smiles because of the mention here. Management is planning something special for them.We are looking forward to seeing you again soon, at the Resort.LilianFront Office
par un voyageur
Dejligt ophold og venligt personale
Publié le 24 sept. 2023 sur HotelsVi havde to dejlige overnatninger på Mbale Resort Hotel, der virkelig ligger i skønne omgivelser! Værelset er stort og renligt, sengen er virkelig dejlig, fint badeværelse, skøn altan. Der er ingen myggenet, da værelset bliver sprayet osv, vi havde dog nogle enkelte myg på værelset på trods af lukkede altandøre. Personalet er venlige, og vi følte os meget velkomne. Restauranten var også god, morgenmaden var lækker (især ift. alternativet andre steder i Mbale). Poolområdet var hyggeligt, dog kan man risikere en del insekter i poolen, hvis man kommer tidligt (inden de bliver fjernet). Både fitness og health club var fine (vi fik begge aromamassage, som var skøn :-) ). Vil helt sikkert anbefale dette hotel! Vi vil komme tilbage, hvis vi er i området :-)
Mvh Maiken og Amalie
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Lilian, Front Office., Gestion de l’hôtel
Dear Maiken, Thank you both for choosing to stay at the Mbale Resort Hotel. We are also deeply grateful for the time you took to review. Since it was a great honour for us to host you, we are thrilled that we meet most of your expectations. It saddens us that you suffered some inconveniences like the insects in the pool and the "few" mosquitoes in the room. We are working on these to ensure they never bother any of our guests again.We are looking forward to seeing you again at the Resort and we'll be truly delighted to host you.
par un voyageur
Publié le 29 mai 2023 sur Expedia
Lovely place to rest in the middle of busy Christian ministry visit, so comfortable. Quiet and peaceful. Convenient and staff excellent. Changed our rooms as one person short in the party and made the stay even better. Thank you
Commentaires de Gestion de l’hôtel
3 juin 2023 par Lilian, Front Office., Gestion de l’hôtel
Thank you so much, Douglas, for choosing the Mbale Resort Hotel to play host to you on your visit to Eastern Uganda. The entire staff and Management are thrilled that your expectations have been met. We are grateful also for the time you took to review us.We hope you will make this your home every time you are in Eastern Uganda.Asante Sana.
par un voyageur
My stay
Publié le 14 mars 2022 sur HotelsCommentaires de Gestion de l’hôtel
5 sept. 2022 par Sarah, Gestion de l’hôtel
Thank you very much Dr. Hellen for allowing us play host in your recent visit of our Resort. The staff and management remain forever indebted to you for accepting our courtesy and hospitality. We also deeply thank you for your 10/10 rating and appreciate your time. We look forward to hosting you again.
par un voyageur
Publié le 18 janv. 2022 sur Expedia
Great facility. The property manager Tom and his team of great support staff did an outstanding job! Look forward to visiting again in the near future.
Commentaires de Gestion de l’hôtel
19 janv. 2022 par Emmanuel Odeke IT, Gestion de l’hôtel
Dear Curtis thank you for your compliment, and thank you for staying with us and we look forward hosting you again
