Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2023 sur Hotels
The place is perfect for family getaways,very spacious rooms with beautiful views and big beds,the lapa was just a Perfect ending where everyone can unwind and swim too. one think I disliked was the manger his extremely rude and not friendly to people.
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Host, Gestion de l’hôtel
Good day,As I explained on arrival is that there was a mistake with the payment. I told the guest that I am not being rude or anything and not unfriendly to the guest as there was a mistake with the payment. The guest totally misunderstood me and only after another guest came and I explained the situation to him was the matter resolved. I apologized to the guests and said I am sorry if they think that I was being rude and unfriendly.
par un voyageur
Fairly average with disappointing service...
Publié le 15 juill. 2019 sur HotelsThe guesthouse is well located. We found the family room to be adequate. There was nothing special about the room, but it was clean and big enough for our family of 3. The shower walls are showing signs of deterioration, possibly the lack of sun and heat in the room not allowing for dampness to dry out. We had an unfortunate case of bad service the morning we left. We were told breakfast would be ready at 8am with the manager arriving at 7:30 to setup. At 08:15 we had no breakfast and the manager wasn’t at the guest house yet - no car in the driveway. He then gave us attitude on the times he said for breakfast. Very unprofessional and sadly a sour taste in our mouths when we left.
Commentaires de Gestion de l’hôtel
16 juill. 2019 par owner, Gestion de l’hôtel
Firstly, we want to thank you for your feedback , we appreciate you informing us. Please accept our apology for this and know that a thorough investigation into the matter will be done and the necessary actions taken.
