Note fondée sur 497 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 nov. 2024
Nice hotel, especially for the rate.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Helen,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!
par un voyageur
Clean and looks newly renovated
Publié le 4 oct. 2024 sur HotelsThe rooms were clean. The front desk staff was very friendly and knowledgeable about the area.
Breakfast was standard fare with scrambled eggs, sausage, omelets, muffins, waffle machine, etc. The breakfast area was clean even though there was a lot of people.
My family will stay there again when we are in town.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Beverly,Thank you for your positive feedback! We're glad to hear that you enjoyed your clean, newly renovated room and that our friendly front desk staff could assist you. It's great to know that the breakfast selection met your expectations, and we appreciate your kind words about the cleanliness of the breakfast area. We are thrilled that you and your family plan to stay with us again on your next visit to town!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
I will say the staff that cleaned the rooms was amazing. That's where it ends. I asked repeatedly for blankets and pillows for the pullout couch. Which I never got and had to go buy some so my son could sleep comfortably. Any request I made they completely ignored. The rooms were clean. Which was really nice. We got yelled at while we were swimming to be quiet and not to get water in the hall when we left the pool (we hadn't left yet at all but was told we needed to keep the floor dry) which is where the unsafe part comes in. They have a tile floor leaving there that we some how had to keep dry while being soaking wet. She basically made it seem like we needed to dry it as we walked to our room. She also told us we needed to be quiet because she had guests that sleep during the day. Idk if u have been swimming with kids but they aren't exactly quiet. It pretty much ruined it and we left. Also the staff seemed to have time to hangout with friends but not actually help with things guests needed. Their friends hung around for hours. I would like to say we will stay there again but the staff ruined this experience.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Monica, thank you for your feedback, and we're truly sorry to hear about your experience. While we’re glad to know you found the cleaning staff amazing and the rooms clean, it’s disappointing to learn that your requests for blankets and pillows went unaddressed. Your experience at the pool sounds frustrating, and we understand that children naturally bring excitement and noise to such settings. We appreciate your comments about the staff interaction, as we strive for a balance between guest comfort and safety. We assure you that we will address these issues with our team to ensure better service moving forward. We genuinely value your input and hope for the chance to provide a more positive experience in the future.Best Regards, La Quinta Inn and Suites Customer Care Team
par un voyageur
Traveling w Toddler
Publié le 28 sept. 2024 sur HotelsTraveling with a potty training toddler for a funeral- challenging on so many levels. We had a view of the gas station- no complaint as this kept my toddler endlessly entertained. The room was HUGE. We took the mattress off the bed for her and made a floor bed. Super comfortable and with room to still jump and play, walked around comfortably. The pool is small and a bit cold but clean. No towels are provided. The internet can be a bit slow as it is an open wifi. Breakfast was good though some of the packaged breads were a bit stale. Very friendly staff and super helpful maintenance/housekeeping. My daughter loved the lounge area in the lobby. I appreciated the automatic double doors are offset- not perfectly lined up- because it helps keep her from darting outside. This hotel is NOT sound proof. I heard entire conversations, babies crying, doors opening and closing, people walking around upstairs, but it’s not unbearable. We all tried to be good neighbors. The best rooms are on the ends by the stairs- you get a little extra room.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Laura, thank you for sharing your experience with us during such a challenging time. We’re glad to hear that our spacious room and helpful staff made your stay more comfortable, especially for your toddler. We appreciate your feedback on the pool towels and breakfast items, as we are always looking for ways to improve. We’re also sorry to hear about the noise levels; while we strive to create a peaceful environment, we understand it can sometimes be a challenge. Thank you for your understanding, and we hope to welcome you back for a more relaxing stay in the future!Best Regards, La Quinta Inn and Suites Customer Care Team
par un voyageur
Pleasantly surprised!
Publié le 24 sept. 2024 sur HotelsSuper clean, very spacious room (2 queen/sofa bed suite), modern decor/lighting/flooring. Extremely impressed! After being on the road for a week & staying in other 9/10 hotels, this one is a 9.999. Super clean, even in the corners & crevices of the room & bathroom. Housekeeping does a FANTASTIC job here! Highly recommend this hotel to anyone going through this area. (Tried to add photos but page wouldn't upload.)
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kirk,Thank you for your glowing review! We are thrilled to hear you were pleasantly surprised by the spacious and modern room, as well as the meticulous cleanliness throughout your stay. It's wonderful to know that our housekeeping team made such a great impression we'll be sure to pass along your compliments! We truly appreciate your high recommendation and hope to welcome you back the next time you are passing through. Safe travels!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Staff was Not only accommodating, but amazing would definitely stay there again
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Cassandra,It’s wonderful to hear that you had such a great experience with the staff! Their accommodating nature can make a huge difference in a stay. We look forward to welcoming you back again soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Clifton,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Margaret,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jamie,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Accommodations were excellent. Quite comfortable and plenty of hot water and A:C. Highly recommended. Probably the best property in McAlester.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. We hope to hear more from you on your next visit
