2/10 Terrible
Teresa
Travelled with partner
16 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Me and my husband traveled to McAllen for my daughter's graduation however, the Hotel was nothing compared to what we saw in the internet. The room I picked and paid for wasn't available, so they gave us an alternate room, that was dirty and no toiletry at all, no phone, our room was not cleaned the next day, one night there was so much noise going around from when we got to the room til pass one in the morning, yelling, on the halls and running around, kids and adults no respect at all, doors slamming. I called the lobby and spoke to the receptionist, he told me "oh I know who it is, I'll take care of it" but nothing happened, My husband had to go to the lobby after I called 3 times to have someone talk to those guest, they stopped after passes 1 in the morning. At check out I exposed my aggravation to the person at the front desk, and the one who came to talk to me was the "Housekeeper"! I said I wanted to speak to the manager, and the housekeeper said, "There's no manager here"!'
Hotel was nothing like what I saw in the Internet. I understand that price says it all, however, we wanted to give it a shot.
Shopping and dining close by, that was good.
other than that, not recommended.
Teresa
Stayed 2 nights in Dec 2024
