Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nicest experience I’ve had yet
Publié le 24 sept. 2024 sur HomeAwayHouse has everything you need and more
And they don’t ask for beds to be stripped or house cleaned etc
Got an enjoy your last day and don’t worry note !
par un voyageur de La Center, WA
A great 4-bedroom house in a beautiful setting.
Publié le 25 juin 2024 sur HomeAwayBeds were exceptionally comfortable. Back deck was a great gathering place for our entire group, with very comfortable seating and a gorgeous view.
par un voyageur
Matthews clan
Publié le 27 déc. 2023 sur HomeAwayWe enjoyed our stay. The place was very clean and everything was made simple from start to finish.
par un voyageur
Roomy and good location.
Publié le 8 sept. 2023 sur HomeAwayThe house was not clean when we arrived. We found pizza in a drawer. A sock in the bathroom. Wet stinky towels. And poop in the toilet. The tv didn’t work. Had two different guys come to fix it. The cups were not microwaveable. I burned my hand on one. There is a large deck but no outdoor inning table. No instructions about anything in the house.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Carol, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Sheps
Publié le 27 févr. 2023 sur HomeAwayGreat place with a quiet location, sleeps 8 men and there gear comfortably, and we had tons of wildlife in the area
par un voyageur
Family Trip
Publié le 22 févr. 2023 sur HomeAwayLoved the home. I would stay their again. They were a little short on supplies. We had to buy dishwasher soap and we only had 4 garbage bags.
par un voyageur
Terrible Experience
Publié le 4 janv. 2023 sur HomeAwayBeds/furniture—uncomfortable/wobbly. Cable TV/sound system not available as advertised. No instructions for TVs, sound system or fireplace. One TV wasn’t connected and no Ruko remote. Back deck, fire pit and entire curtilage was covered with several feet of snow. No snow shovel until after 24+ hours. These amenities couldn’t be used since they couldn’t be safely accessed. To clear areas, would take several hours. Photos available. Vacasa staff was useless, obtuse and unprofessional. The door and lockbox codes did not work. Couldn’t reach Vacasa but after ~15 min in 18°, I figured they mixed an asterisk in the codes. Inside temp was 52°. Took a long time to heat inside. Vacasa troubleshot TVs. Spoke to 3 people and repeated the same measures, they referred all concerns to local office but it wouldn’t be until the following day they called. The responding people from Vacasa were awful. Both were unprofessional/condescending and didn’t find instructions orgivehelp to resolve any issues. One called a manager to get the property owner to add Spectrum app so we could watch TV but manager said she didn’t want to bother the owner Christmas Eve. They didn’t make any effort to fix the TV issues the following days either. To connect second TV, they unplugged the carbon monoxide alarm and left it on the floor. Instead of cable TV, they said we should watch TV with other apps or Apple TV which we weren’t familiar with. They suggested we watch YouTube to learn other ways to use TV rather than bother owner to add Spectrum app. I asked associate and maintenance person to elevate issues to Vacasa management. They both responded that I would have to do that and they were only there to "fix things" but nothing was fixed. I asked why they would not elevate our concerns, then maintenance person started yelling at me and got very aggressive making my wife very uncomfortable. Associate had to calm the maintenance person and seemed to hold her as to hold her back. I asked them to leave but the associate calmed the maintenance person but both continued to be unprofessional and the maintenance person remained aggressive and bully-like. I called Vacasa to describe what happened and asked for management to be notified. I only got a two-line text from same associate, who wrote, "I am sorry if we upset you and your wife. I was just trying to make your stay more enjoyable.” The employees’ ruined our entire stay. We felt Vacasa didn’t care about our concerns or satisfaction.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur de We currently live in Pasco, Washington.
Perfect quiet get away
Publié le 16 juill. 2022 sur HomeAwayShep’s Hideout was perfect. The home is comfortable and spacious and has a great layout and location. The large back deck was the perfect place to gather on a warm summer evening. The kitchen is well stocked and made it convenient for preparing meals. Our only complaint is not necessarily for the owner or the house cleaner, but for guests. Please, please rinse your dirty dishes before putting them in the dishwasher! I would not hesitate to book this house again!
par un voyageur
Perfect Weekend Getaway!
Publié le 22 janv. 2022 sur HomeAwayThis was great for a few of us who just wanted a weekend away. We were so thankful there was a kitchen for us to cook all of our meals and enjoyed warming up after spending time in the snow. Thanks for having us!
par un voyageur de Kuna, ID
Cabin Surrounded by Trees & Deer
Publié le 4 janv. 2022 sur HomeAwayWe loved this cabin in McCall. We enjoyed walking around the subdivision & spotting it's wild residents (deer). The cabin is surrounded by trees and surprisingly private even though you are in town. There was plenty of room for our family of 5 to share this place with our friends (family of 3). There was plenty of room for seating/dining/gaming. We loved the wood fireplace. It was our favorite thing. The kitchen had pretty much everything you could want. The washer/dryer were new. The supplies (toilet paper, garbage bags, etc.) were adequate. We used the grill several times even though it was freezing outside. Someone plowed the driveway while we were on an outing. We were grateful for that! The house was very clean when we arrived. Everything was in good repair with 2 minor exceptions (the main bathroom towel bar fell off with a slight touch and the bedroom closest to the front door had a bedframe that was wobbly due to a loose wheel). I few suggestions for the homeowners would be to cover the wood pile, add a garbage disposal, provide a pizza cutter, purchase new fluffy pillows & remove a tree or 2 from the driveway (it was tricky to get a full size truck between the trees).