Note fondée sur 238 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The main sign isn’t there. It made it hard to find after dark. There was a small sign on the wall, but it had no lighting. The clerk only gave us one key card. We had to ask for a second one, but it didn’t work.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry for the difficulties you experienced with finding our hotel and the issues with the key cards. We'll address the sign lighting and ensure our front desk provides adequate key cards to avoid this in the future. We appreciate your patience and hope to improve your next stay
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Reena, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating here.
par un voyageur
Publié le 9 avr. 2024 sur Expedia
The pictures from online were not as accurate. Pool was very cold. In the mornings, showers didnt have any hot water. Evening the water would be warm. Cable cut out on the tv
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for bringing your concerns to our attention. We apologize for any discrepancies between our online images and the actual experience. We'll investigate and update accordingly. We're also addressing the issues with pool temperature, hot water availability, and cable service to ensure a more enjoyable stay for our guests in the future.
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Did not get the room i booked. My friend had to pay extra for a disabled room! Not okay after I spoke with owner/manager day of booking. Won’t use again.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you faced with your room reservation. This falls short of our standards, and we're actively addressing the communication gap to prevent such issues in the future. Your feedback is crucial, and we hope you consider giving us another chance to provide a much-improved experience.
par un voyageur
Publié le 29 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
par un voyageur
Publié le 23 oct. 2023 sur Expedia
The pictures on the site do NOT in any way reflect the reality of the conditions the hotel is currently in! There is no water in the pool, the hot tub is covered, there is NOT a pool table or arcade games and the hotel has a terrible odor. The room was very dirty, bugs in the corners, and in the area where the mini fridge was supposed to be located. The jet tub was so gross there was no way I would consider using it or the shower. If I could have gotten a refund and wasn't so exhausted there is no way I would have stayed. I feel completely cheated due to the false advertisement and false reviews!! I spent 150.00 for a room that was crap, the mattress was horrible and the bedding old and ultra thin. The parking area is dirty and dark, no security lights in an area of town that is not super safe at night.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback is essential, and we'll investigate and address these concerns to ensure a better guest experience in the future. We understand your frustration and hope to have the opportunity to make amends if you choose to stay with us again.
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Checking was easy. Sure, it’s an outdated building. The room we were in was recently painted. Looked sharp. Quiet even though we had a room next to the “Court yard”. Very impressed with the updates that were done. Will be staying again.
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in was smooth and that you appreciated the recent updates to our building. It's great to know you found the room sharp and enjoyed a quiet stay. We look forward to welcoming you back for another enjoyable visit!
par un voyageur
Publié le 22 sept. 2023 sur Expedia
We arrived a day early and the hotel manager was so friendly and helpful. Our first room had a broken bed. Our second room had no hot water. The hotel needs some electrical work but yhe staff was super friendly and did what they could to help, including allowing the family to shower in another room. Pool and spa were down until the day we left. Overall, wonderful stay.
Commentaires de Gestion de l’hôtel
23 sept. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your understanding and patience during your stay. We appreciate your kind words about our friendly and helpful staff. We apologize for the inconveniences you faced with the room and facilities; your feedback is valuable and will assist us in making improvements. We hope you'll choose to stay with us again, and we'll ensure a more seamless experience next time.
par un voyageur
Publié le 9 sept. 2023 sur Hotels
Our stay was okay. We were disappointed that the pool was out of service but were assured it would be working when we will be staying the end of the month. Ice machine was also out of service.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We've taken note of the issues with the pool and ice machine and are committed to ensuring they are fully operational for your next visit at the end of the month.
par un voyageur
Don't stay here
Publié le 5 sept. 2023 sur HotelsThe only reason we stayed here is because the other hotels were booked and they had a pool, oh but wait the pool wasn't working. The room was supposed to be pool side...nope, it was around the corner not even close to the pool. The sink in the room ran slow with yellow water, and the plumbing leaked onto the floor. There were stains all over the carpet (more than normal) The shower head was so full of calcium that it mostly sprayed outside of the shower! The area around the hotel was dirty and over all gross.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you faced during your stay. Your feedback is invaluable, and we're committed to addressing these issues to ensure a better experience for our guests in the future.
