Note fondée sur 243 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Expedia
**Review Title: “Stay Anywhere Else—Literally Anywhere”**
I have stayed in some less-than-perfect hotels before, but this place set a new low. Advertised as a “3.5-star” hotel, I wouldn’t give it half a star if I’m being generous. Where do I even begin?
Let’s start with the toilet, shall we? When I walked in, I was greeted with the delightful sight of a toilet that was clearly left uncleaned for God knows how long. But, just when I thought it couldn’t get worse—it did. The only water running to it was *scalding* hot. Yes, you read that right. Flushing it felt like using a boiling cauldron. I don’t know what plumbing nightmare this hotel is running, but it was beyond unacceptable. You couldn't even wash your hands afterward without burning yourself, assuming you wanted to touch anything in that bathroom at all.
As if that wasn't enough, the shower was a death trap. The water coming out of it was so hot it could peel your skin off. Adjusting the temperature? Forget about it. It was like the hotel wanted to make sure you left with third-degree burns as a souvenir. I couldn’t even bathe properly without fearing for my life.
Now, let’s talk about the *nonexistent* cleaning service. You’d think they’d at least try to hide their incompetence by pretending to clean the rooms, but no. I waited. And waited. Three days passed without anyone coming to service the room. Towels? Didn’t get replaced. Trash? Overflowing. Sheets? Who even knows when they were last washed, if at all. I be
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for sharing your detailed feedback. We apologize for the experience you had during your stay, as it is far below the standards we aim to provide. Your concerns regarding cleanliness, maintenance, and staff service are very important to us, and we will be addressing them with our team immediately to ensure these issues are corrected. We truly regret the inconvenience you experienced and hope you will consider giving us another chance in the future.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Rooms were not ready. Smelled smoky. Flies everywhere. Dogs barking. Ceilings falling down. This whole place needs to be razed to the ground and rebuilt. It shouldn't even be allowed to be leased. Nasty and very poorly managed.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the experience you had during your stay and for the inconvenience caused. Your concerns about the room's condition and management have been noted, and we will address them with our team. We are committed to making improvements and hope you’ll give us another chance in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We look forward to welcoming you back to our hotel in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The main sign isn’t there. It made it hard to find after dark. There was a small sign on the wall, but it had no lighting. The clerk only gave us one key card. We had to ask for a second one, but it didn’t work.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry for the difficulties you experienced with finding our hotel and the issues with the key cards. We'll address the sign lighting and ensure our front desk provides adequate key cards to avoid this in the future. We appreciate your patience and hope to improve your next stay
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Reena, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating here.
par un voyageur
Publié le 9 avr. 2024 sur Expedia
The pictures from online were not as accurate. Pool was very cold. In the mornings, showers didnt have any hot water. Evening the water would be warm. Cable cut out on the tv
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for bringing your concerns to our attention. We apologize for any discrepancies between our online images and the actual experience. We'll investigate and update accordingly. We're also addressing the issues with pool temperature, hot water availability, and cable service to ensure a more enjoyable stay for our guests in the future.
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Did not get the room i booked. My friend had to pay extra for a disabled room! Not okay after I spoke with owner/manager day of booking. Won’t use again.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you faced with your room reservation. This falls short of our standards, and we're actively addressing the communication gap to prevent such issues in the future. Your feedback is crucial, and we hope you consider giving us another chance to provide a much-improved experience.
par un voyageur
Publié le 29 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
