Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ok
Publié le 21 oct. 2024 sur HomeAwayOverall everything is neat
par un voyageur
sad condo
Publié le 14 oct. 2024 sur HomeAwayweeds overgrown sidewalk. gross water stains all over ceiling, old furniture and blankets, built in the 70's i guess and still has all original fixtures. Tape all around out door windows. screens and windows gross. deck furniture rotting. great location, but an absolute rip off for $350 a night. will never rent again here or using Vacasa.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Michael, for your feedback! We sincerely apologize you have found issues in the home. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Caution
Publié le 25 juill. 2024 sur HomeAwayLoved the location. Pictures make the place look larger and newer. Patio was filthy. Outdoor grill was a mess, plus there was no propane tank to boot. Wouldn’t have use it because of terrible the condition of the grill/
Commentaires de Gestion de l’hôtel
10 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for the cleanliness issue that you've experienced during your stay with us. We value cleanliness and safety very highly and are disappointed that your rental home did not reflect these values. Please know that this is not a commonplace, and this has been forwarded to our local manager to avoid future complaints. We do hope we will have another chance to host your stay with us.
par un voyageur
Do NOT Rent in the Summer - No A/C - Hot
Publié le 30 juin 2024 sur HomeAwayNo air conditioning. No WiFi. Dirty on the outside. Blinds don't work properly.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par VrboOwner, Gestion de l’hôtel
Bill, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
DONT DO IT
Publié le 25 juin 2024 sur HomeAwayThis unit and the associated customer service were abysmal. No air conditioning, internet, or access to the community pool and hot tub as promised on the listing. We had a toddler in a 90 degree room and Vacasa offered a fan and never brought it. We ended up leaving and had to fight tooth and nail for a promised refund, and the local team never once communicated with us in over 5 days. We will never book through Vacasa again, and strongly advise against it! Vrbo should drop this unit!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Please know that this has been forwarded to our local manager to avoid future complaints and to address this for future stay. We do hope we will have another chance to host your stay with us.
par un voyageur
Weekend ski trip
Publié le 19 avr. 2024 sur HomeAwayGreat trip
par un voyageur
The House Jack Built
Publié le 7 mars 2024 sur HomeAwayWho rent there place out with no TV access the whole weekend with no TV.The furniture is old and somethings was damage.The hot water doesn't run for your duration of your shower.The patio is so old you can get splenders just sitting on it.The mattress in every room is very uncomfortable. The place needs a serious upgrade.
Commentaires de Gestion de l’hôtel
30 mars 2024 par VrboOwner, Gestion de l’hôtel
We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for these concerns and we notified our property manager. They assured us they will work with the homeowner on making the necessary improvements. We hope to have a chance to better impress you in the future.
par un voyageur
Horrible Property Listing On Vrbo
Publié le 29 janv. 2024 sur HomeAwayThe property is ran by Vacasa and listed on Vrbo website (found out after checkin). There’s NO cable tv and it was listed. It has tv’s and one tv with Roku tv but it needs the internet for the tv to work. The pictures that’s shown on the website are not the same as the inside look. The place only has updated appliances and no updated furniture etc. Headboard in the second bedroom was broken. There was NO OUTSIDE lighting attached to the house. Lights were good in the neighborhood.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par VrboOwner, Gestion de l’hôtel
Melissa, thank you for being our guest and for taking the time to share your feedback. To clarify, our online listing notes that cable and Internet are not amenities for this home and we apologize for any misunderstanding. Additionally, we're glad you enjoyed our updated appliances but regret that the furniture was not to your liking. Our local manager assured us that they shared your feedback about WiFi and lighting outside with the homeowner for consideration. We appreciate your feedback as we view it as an opportunity to improve and we hope to host you again and better impress you on your next getaway.
par un voyageur
Inaction of the property management company to the problems of guests
Publié le 17 janv. 2024 sur HomeAway1. Forget that a property management company exists - they will not come to help you. For some reason, the house did not have the keys to the public spa, which was an essential factor in choosing a vacation spot. This was reported to the property manager on the day of arrival through all available communication channels (email, phone calls, messages). A day later, through every communication channel, the answer came that the key should be inside the house. This was not the first time I came to this place, and I made and sent a video of all the places in the house where the key could be. Then, I received a message about how hard they were working to solve my problem. I even believed it, but every day I contacted them and informed them that their hard work in delivering the key to me (!) was not yielding results. Every day in their replies, including the day I left home (!), I received only messages and emails about how hard the property management company was working so that I could get this key.
2. The grill propane tank was empty, which turned out to be beyond the property manager's responsibility. You can cross the grill off the list of services offered to you. For the sake of one or two times of use, not a single guest will buy a balloon, which means the balloon will always be empty! This was not the case in previous years when I stayed in this neighborhood.
Question - should the problem of missing the spa key have resulted in a refund of some of the money?
Commentaires de Gestion de l’hôtel
9 févr. 2024 par VrboOwner, Gestion de l’hôtel
Vlad, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the issue you encountered with the key and for any disconnect in service you experienced when communicating with our team. Our local manager assured us that they have shared your feedback with the homeowner so this can be resolved. We apologize for the inconvenience and hope that the compensation you received helped alleviate some of your frustration. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Dated property-no WIFI-nothing worked
Publié le 24 nov. 2023 sur HomeAwayTV's didn't work, washer/dryer didn't work.
Never received a response from management company after reporting issues. The property, while clean, is dated and had water stains on ceilings. NO WIFI
Commentaires de Gestion de l’hôtel
5 déc. 2023 par VrboOwner, Gestion de l’hôtel
Ximena, we are disheartened to read that you experienced issues that kept you from enjoying your stay. To clarify, Internet is not a listed amenity for this home and we regret any misunderstanding. On a positive note, we're glad to report that the TV has been replaced and we are sorry for any inconvenience or disconnect in service you experienced. We shared your feedback with the local manager who is committed to working with the local staff and homeowner to continue to enhance this home and we hope to have the chance to better impress you on your next getaway.
