Ratings based on 46 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Weekend ski trip
Posted Apr. 19, 2024 on HomeAwayGreat trip
by A traveller
Good location
Posted Apr. 12, 2024 on HomeAwayCentrally located and convenient to restaurants and shopping. Disappointed in condition of condo. Property in some serious need of repair and updating. Dishwasher did not work, multiple areas of water damage, broken blinds, etc. Overall did not meet expectations.
Comment from Hotel Management
Jun. 21, 2023 by VrboOwner, Hotel Management
Thank you for your review. We sincerely apologize for the disappointment. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us! We apologize for the inconvenience and hope we can host you again!
by A traveller
The House Jack Built
Posted Mar. 7, 2024 on HomeAwayWho rent there place out with no TV access the whole weekend with no TV.The furniture is old and somethings was damage.The hot water doesn't run for your duration of your shower.The patio is so old you can get splenders just sitting on it.The mattress in every room is very uncomfortable. The place needs a serious upgrade.
Comment from Hotel Management
Mar. 30, 2024 by VrboOwner, Hotel Management
We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for these concerns and we notified our property manager. They assured us they will work with the homeowner on making the necessary improvements. We hope to have a chance to better impress you in the future.
by A traveller
Horrible Property Listing On Vrbo
Posted Jan. 29, 2024 on HomeAwayThe property is ran by Vacasa and listed on Vrbo website (found out after checkin). There’s NO cable tv and it was listed. It has tv’s and one tv with Roku tv but it needs the internet for the tv to work. The pictures that’s shown on the website are not the same as the inside look. The place only has updated appliances and no updated furniture etc. Headboard in the second bedroom was broken. There was NO OUTSIDE lighting attached to the house. Lights were good in the neighborhood.
Comment from Hotel Management
Feb. 12, 2024 by VrboOwner, Hotel Management
Melissa, thank you for being our guest and for taking the time to share your feedback. To clarify, our online listing notes that cable and Internet are not amenities for this home and we apologize for any misunderstanding. Additionally, we're glad you enjoyed our updated appliances but regret that the furniture was not to your liking. Our local manager assured us that they shared your feedback about WiFi and lighting outside with the homeowner for consideration. We appreciate your feedback as we view it as an opportunity to improve and we hope to host you again and better impress you on your next getaway.
by A traveller
Inaction of the property management company to the problems of guests
Posted Jan. 17, 2024 on HomeAway1. Forget that a property management company exists - they will not come to help you. For some reason, the house did not have the keys to the public spa, which was an essential factor in choosing a vacation spot. This was reported to the property manager on the day of arrival through all available communication channels (email, phone calls, messages). A day later, through every communication channel, the answer came that the key should be inside the house. This was not the first time I came to this place, and I made and sent a video of all the places in the house where the key could be. Then, I received a message about how hard they were working to solve my problem. I even believed it, but every day I contacted them and informed them that their hard work in delivering the key to me (!) was not yielding results. Every day in their replies, including the day I left home (!), I received only messages and emails about how hard the property management company was working so that I could get this key.
2. The grill propane tank was empty, which turned out to be beyond the property manager's responsibility. You can cross the grill off the list of services offered to you. For the sake of one or two times of use, not a single guest will buy a balloon, which means the balloon will always be empty! This was not the case in previous years when I stayed in this neighborhood.
Question - should the problem of missing the spa key have resulted in a refund of some of the money?
Comment from Hotel Management
Feb. 9, 2024 by VrboOwner, Hotel Management
Vlad, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the issue you encountered with the key and for any disconnect in service you experienced when communicating with our team. Our local manager assured us that they have shared your feedback with the homeowner so this can be resolved. We apologize for the inconvenience and hope that the compensation you received helped alleviate some of your frustration. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
by A traveller
Dated property-no WIFI-nothing worked
Posted Nov. 24, 2023 on HomeAwayTV's didn't work, washer/dryer didn't work.
Never received a response from management company after reporting issues. The property, while clean, is dated and had water stains on ceilings. NO WIFI
Comment from Hotel Management
Dec. 5, 2023 by VrboOwner, Hotel Management
Ximena, we are disheartened to read that you experienced issues that kept you from enjoying your stay. To clarify, Internet is not a listed amenity for this home and we regret any misunderstanding. On a positive note, we're glad to report that the TV has been replaced and we are sorry for any inconvenience or disconnect in service you experienced. We shared your feedback with the local manager who is committed to working with the local staff and homeowner to continue to enhance this home and we hope to have the chance to better impress you on your next getaway.
by A traveller
Great location poor property management.
Posted Nov. 5, 2023 on HomeAwayI want to start by saying if you want a place on the lake this place has wonderful views. However I specifically booked this location because of both lake and hot tub access. However when the key for the amenities was missing the property management through Vacasa was unhelpful and we never were able to access amenities despite multiple conversations where they acted like they would be able to solve the issue. Also not that you need it at a beautiful location but don’t expect tvs to work and no internet. Plenty of towels and sheets and comfy beds but want to warn that if there are issues property management will be unlikely to help.
by A traveller
Great view and location, but that's all
Posted Sep. 30, 2023 on HomeAwayLovely view, right on the lake, at the front door of Wisp, and what passes for inexpensive these days. But pretty much everything else was subpar. The house has potential but is in poor repair: broken blinds, missing cabinet knobs, greasy dirt above stove, dust- and bug-covered windows and screens, a bare-essentials kitchen, TVs that just did not work, a broken window frame that has been taped together for over a year, uncomfortable mattress in master. And you know from the listing that there is no wifi. If you want something cheap and can entertain yourself in the evenings, this might work for two to four people.
Comment from Hotel Management
Oct. 2, 2023 by VrboOwner, Hotel Management
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
by A traveller
Long week
Posted Aug. 10, 2023 on HomeAwayThe house was nice. No air conditioning which makes the nights pretty miserable to sleep. Overall everything else was nice.
Comment from Hotel Management
Aug. 26, 2023 by VrboOwner, Hotel Management
Hi Michelle, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
by A traveller
Pop @ Deep Creek
Posted Jun. 22, 2023 on HomeAwayOverall good experience. Great location. Great views. Nice house, nice pool.
Some truly minor issues should be addressed.
1 Garbage disposal needs repair.
2 No frying pan for cooking.
3 Second floor balcony should have appropriate outdoor furniture.
4 Toilet exhaust fans should be checked for good operation.
