Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Just what we wanted!
Publié le 26 juin 2024 sur HomeAwayWe were all staying for a conference nearby and wanted a nice place to stay and save money from booking a hotel. It was the perfect place for our needs.
par un voyageur
Shame on Vacasa
Publié le 28 mai 2024 sur HomeAwayEverything the homeowner is responsible for was wonderful and as expected. There were plenty of beds, pillows, seating areas and a very well equipped kitchen. There is a beautiful patio with tables, chairs and a nice swing.
The enjoyment of the property was significantly diminished because of Vacasa and its systems. They do not make a practice of cleaning before a rental so there was dust in the house but more importantly the patio and its furniture were filthy. For 24 hours we followed their ticket reporting process to no result. After escalating, we reached a local manager who would not promise that it would be cleaned. Eileen arrived on Saturday to clean (we checked in Wednesday). She was great. However, the unit lost water on Saturday at 8:00am and wasn’t fixed until 2:00pm. Vacasa didn’t even offer to bring or send a bottle of water. Imagine a house with 8-9 people getting ready for graduation and a big family lunch to follow with no showers, no flushing, no cooking and no washing dishes…. The local GM said he didn’t have the people to help.
The only thing that did work was Eileen and her filing a repair report for the trash receptacle torn apart by the bear.
I will be seeking a refund from Vacasa, not the owners. They did their part.
Commentaires de Gestion de l’hôtel
12 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us, Penny. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in and we are disappointed to hear this was not your experience. Please know, we have passed your feedback along to our housekeeping staff so they are aware of your concerns. While out of our control, we apologize for the disruptions to the home water supply. We hope to have the opportunity to impress you in the future!
par un voyageur de Virginia
Wonderful Winter Wonderland
Publié le 22 janv. 2024 sur HomeAwayWe booked this property for a family and friends ski vacation and had a wonderful time. The house is spacious and contains everything you need for a weekend away. The kitchen was well stocked and had every tool or appliance you could possibly need.
I was also worried about the temperature as we visited when it was very cold and snowy, but the house was well insulated and toasty warm. The wood burning fireplace, the hot tub, and the basement hang out all were awesome features that the kids really loved.
The hot tub was especially enjoyable after a long, cold day on the slopes, and it was perfectly clean! We would definitely stay here again!
par un voyageur
Awesome property!
Publié le 10 oct. 2023 sur HomeAwayAbsolutely pleased with this rental. It was huge and had everything you could possibly need and then some. Cleanest house I've ever rented. All towels and linens provided. It was just absolutely the best place I've ever rented.
par un voyageur de Washington, D.C.
Great house at the right price
Publié le 28 août 2023 sur HomeAwayThis house was perfect for our needs. It had all dishes, grill tools, beds, linens, etc that we needed. There are a few neighbors in the distance, but overall this is one of the more secluded locations we've had at Deep Creek, which we enjoyed.
Like some of the other reviews have noted, we had issues with the hot tub. We were able to access it fine, but the water was disgusting. A guy came by to service it after we had checked in, but the water remained cloudy and filled with sediment throughout the weekend. I have a hot tub at home, and I could tell that the filter needed thoroughly cleaned, internal pipes cleared, and the water needed drained and refilled. That's something you have to do every 2-3 months with heavy usage, and it clearly hadn't been done in awhile.
That being said, we didn't really need to use it for what we were doing. I never called the company to see if they could have someone come out and drain/refill and clean the filter. Maybe they would have addressed it if I asked.
Overall, I felt the price we got on this house was good value compared to similar properties in the Deep Creek area.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Greg, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Quick get away
Publié le 11 juin 2023 sur HomeAwayBeautiful house with everything you need to have a quick peaceful get away.
par un voyageur
Tall Oaks Manor
Publié le 27 mai 2023 sur HomeAwayOur experience was a good one. Enjoyed the week we were there.
par un voyageur
Bike Trip
Publié le 19 mai 2023 sur HomeAwayNice secluded place. Great for a getaway
par un voyageur
Poor Management
Publié le 28 avr. 2023 sur HomeAwayThe house was great other than a $60 hot tub fee for a hot tub the didn’t work. They sent a lady to try and fix it the night before we had to check out and she also couldn’t fix it. Kinda rip off if you ask me. I get it’s only $60 but hey that’s a tank of gas. Wasted money. I called within the first two hours of checking in and let them know it was cold and low on water. So 3 days it took for someone to come look at it. And it still was never fixed. They also have yet to make it right and give me back the money.
Commentaires de Gestion de l’hôtel
16 juin 2023 par VrboOwner, Gestion de l’hôtel
Tyler, thank you for sharing your experience with us, we're pleased that you liked our home but apologize for the hot tub not operating properly during your visit. We hope that the compensation you received helped alleviate some of your disappointment and that you'll give us another chance to better impress you on your next getaway.
par un voyageur
No access to hot tub, customer service is off shore and doesn’t care!
Publié le 26 mars 2023 sur HomeAwayThe house was nice but the customer service was awful. The code to the house was incorrect when we first arrived, no problem, we called and were able to get the right code to get in. Then the hot tub was locked and it took 4 phone calls to customer service over a period of 24 hours with no return calls (when they said they would call back.) We received the run around with long hold times on all calls and each said they were contacting local management. The reason we chose this house was solely due to the hot tub which we only had access to half of the time we were there. Huge disappointment. I asked for a partial refund due to the inconvenience and was told they would have to get an approval and IF they heard anything back from local management they would let me know. Surprise, surprise…yet again no return call. Will NEVER book again. Such a shame because it was a nice area and not too far for us to travel for a weekend away.
Commentaires de Gestion de l’hôtel
23 avr. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Sabrina! Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. I am very sorry for the inconvenience you experienced during your stay with us. Reading your review, I understand your frustration given the scenario. I know how hard it is for a guest to experience such inconvenience, especially with the service. I want to make sure that this won't happen again since the most important thing we value is our guests' experience during their stay with us. I have forwarded your message to our local team, and we will make certain that the necessary steps are taken to address everything. I hope this experience won't impede your desire to stay with us again. We will make sure to consider this as a way to improve. We hope to have the opportunity to better impress you in the future!
