Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec, Canada
Publié le 27 nov. 2019 sur Expedia
J'ai réservé mon séjour avec plus d'un mois d'avance, une chambre NON-FUMEUR. Je n'ai pas réservé dernière minutes. et quand je suis arrivée à l'hotel pour prendre ma chambre, on nous a dit que l'hotel était complet et que nous devrions prendre une chambre fumeur. Pour moi, cette erreur est très grave puisque ce n'est pas ce que j'ai commandé. De plus, l'odeur de la cigarette est très dérangeante pour ceux qui ne fume pas et au Canada la cigarette c'est pas comme en Indonésie, cela est de plus en plus mal vue de fumer et pour nous cela est très grave. Bien que je ne voulais pas cette chambre et que je voulais une chambre non-fumeur, ils n'ont rien fait mise à part camoufler la chambre de parfum. Ça sentait le mélanger de cigarette avec la fleur. C'était épouvantable... Alors, je suis déçu de mon séjour et j'ai l'impression que cette hotel n'écoute pas ses clients.
Commentaires de Gestion de l’hôtel
14 déc. 2019 par GM, Gestion de l’hôtel
Dear Ms Marie-Soleil,
Horas!
We very much appreciate for the time to tell us about your experience at the ibis Styles Medan Pattimura.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At Ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.
Sincerely,
Insan M Fachrudin
General Manager
par un voyageur
Publié le 6 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2019 par GM, Gestion de l’hôtel
Dear Denise,
Horas!
We very much appreciate your sharing regarding your stay experience in ibis Styles Medan Pattimura.
It is delightful to know that our facilities and service has made your stay enjoyable.
Your review will be shared with our team to ensure our standard of service is set in high level.
We look forward to welcome you and family back to our hotel in the nearest future.
Warmest Regards,
Retno Poernomo
General Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
I didn't like that the hotel desk clerk totally ignored me when I checked in (I am American and the one who paid for my room and my guest's (who was indonesian) room and did all her conversing with him. I even asked her if she spoke English and she replied that she could. She even had my guest sign the check in form which was in MY name. She needs to be taught that the payor of the rooms is the one who needs to be addressed.
Commentaires de Gestion de l’hôtel
13 août 2024 par GM, Gestion de l’hôtel
Dear Mr David, Horas!Thank you for taking the time to tell us about your experience at the ibis Styles Medan Pattimura. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer; therefore your reviews is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Management
par un voyageur
Publié le 22 juill. 2024 sur Hotels
I try to checked in by 3pm and the room wasn't ready, hence have to downgrade myself to a single bed room instead of queen size. It wasnt crowded that day though. You can do better Ibis.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par GM, Gestion de l’hôtel
Dear Lai,Horas!Thank you for taking the time to tell us about your experience at the ibis Styles Medan Pattimura. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer; therefore your reviews is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Insan M FachrudinGeneral Manager
par un voyageur
Publié le 16 juin 2024 sur Expedia
Zwembad was toe aan wat onderhoud. Voor de rest was het prima.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Insan M Fachrudin - GM, Gestion de l’hôtel
Dear Vincent,Horas!We are absolutely delighted that you enjoyed your experience at ibis Styles Medan Pattimura and found your stay with us valuable. In ibis Styles Medan Pattimura, guest satisfaction has always become our priority. Thank you very much for sharing your experience. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us.Sincerely,Insan M FachrudinGeneral Manager
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Insan M Fachrudin - GM, Gestion de l’hôtel
Dear Lai,Horas!We are absolutely delighted that you enjoyed your experience at ibis Styles Medan Pattimura. Our staffs are working hard each day to provide the very best service and I would like to thank you for highlighting their work. Your review is a source of motivation for our team and we will look forward to sharing it. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us See you again soon.Sincerely,Insan M FachrudinGeneral Manager
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Insan M Fachrudin - GM, Gestion de l’hôtel
Dear Mr John,Horas!We very much appreciate your sharing regarding your stay experience at the ibis Styles Medan Pattimura.It is a great pleasure to know that you had a wonderful stay.We will share your review with our team. We are sure that this kind review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience and we are looking forward to welcome you and family back to ibis Styles Medan Pattimura for another amazing journey.Sincerely,Insan M FachrudinGeneral Manager
par un voyageur
Publié le 17 nov. 2023 sur Expedia
Good hotel with good buffet meals.
Commentaires de Gestion de l’hôtel
2 déc. 2023 par Insan M Fachrudin - GM, Gestion de l’hôtel
Dear Guest,Horas!We very much appreciate your sharing regarding your stay experience at the ibis Styles Medan Pattimura.It is a great pleasure to know that you had a wonderful stay.We will share your review with our team. We are sure that this kind review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience and we are looking forward to welcome you and family back to ibis Styles Medan Pattimura for another amazing journey.Sincerely,Insan M FachrudinGeneral Manager
par un voyageur
Publié le 8 mai 2023 sur Hotels
Good location
Commentaires de Gestion de l’hôtel
21 mai 2023 par Insan M Fachrudin - GM, Gestion de l’hôtel
Dear Mr Ali,Greeting from Medan.We are absolutely delighted that you enjoyed your experience at ibis Styles Medan Pattimura and found your stay with us valuable. In ibis Styles Medan Pattimura, guest satisfaction has always become our priority. Thank you very much for sharing your experience. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us Kind Regards,Insan M FachrudinGeneral Manager
par un voyageur
Publié le 8 mai 2023 sur Expedia
• Clogged water drain during shower. Shower water temperature didnt have in between hot and cold, is either too hot or too cold.
•Towel wasnt that clean on the day of checking in.
•Breakfast was alright. Didnt repeat for next few days of breakfast.
• Location was nice, easy to get food nearby and go around on exploring the city.
Commentaires de Gestion de l’hôtel
21 mai 2023 par Insan M Fachrudin - GM, Gestion de l’hôtel
Dear Ms Ainna,Horas!Thank you for taking the time to share your feedback. While we wish you had a better experience, it is input like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. IIf you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.See you again Ms AinnaKind Regards,Insan M FachrudinGeneral Manager
