Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour agréable
Publié le 5 août 2019 sur HotelsPersonnel accueillant et aidant!
Hôtel en rénovation mais peu d'inconvénients, très bonne connexion internet, très bon déjeuner!
Commentaires de Gestion de l’hôtel
6 août 2019 par Elfansha, Gestion de l’hôtel
Dear Mr Jean Francois,
Thank you for staying with Radisson Medan. We are delighted to read that you mostly enjoy our service and facilities. The hotel itself still conduct minor renovation to improve our service in the future. Thank you for your genuine feedback.
Best regards,
Elfansha Sianipar
Front Office Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par PR Manager, Gestion de l’hôtel
Dear Mr Kevin, Thank you for your rating. We would appreciate any specific feedback to help us improve. We hope to welcome you again.Regards, Radisson Medan
par un voyageur
Publié le 5 août 2024 sur Expedia
Frankly the hotel's staff they were fantastic.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par PR Manager - Radisson Medan, Gestion de l’hôtel
Dear Mr Vannan,Thank you for taking the time to give us your feedback.We are glad to hear that you had a pleasant experience during your stay in our hotel, especially to hear that you were pleased with hospitality services provided by our staff.On behalf of our entire team at Radisson Medan, we thank you for staying with us and we hope to see you again when your travels bring you back to the area!Sincerely Regards,PR Manager – Radisson Medan
par un voyageur
Publié le 30 juin 2024 sur Expedia
1. Towels and bedsheets both are grey in color with lots of unknown stains
2. The shower ceiling covered in bug/unkbown blood-looking stains
3. Lobby has no Aircon and is stuffy
4. The elevators often don’t work properly
par un voyageur
Publié le 29 mai 2024 sur Wotif
Area ok
par un voyageur
Publié le 10 mai 2024 sur Expedia
Very tired hotel. Dirty all around pool area.
par un voyageur
Publié le 21 avr. 2024 sur Hotels
par un voyageur
Publié le 13 avr. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2023 sur Expedia
Thanks to Lydia, who welcomed us with an upgrade to the next room class, a junior suite. The room was bigger than what we had booked and we enjoyed the space. We stayed on the third floor - the junior suite looks to be newly renovated so it is clean and modern, with a basic design.
The location is not bad - it is walking distance to many places. Without the good service of the staff and the location of the hotel, I will have rated 0. There are several fundamental flaws with the hotel design and structure:-
1) rain shower was not working and the water pressure is pathetic - but this is still acceptable for us as we are not fussy.
2) sound proofing is poor - you can hear the traffic sounds such as every passing loud motorbike - and this goes on all night. As we had requested for a quiet room, our room was supposedly a quieter room already so… there may be rooms that are noisier.
3) apparently, there is a karaoke lounge just at the back of the hotel - they play music all day and night so we heard low base rumbling through the night and day, and also get to ‘enjoy’ the singing of the karaoke lounge’s patrons during the day.
4) breakfast buffet was the worst we have ever tasted - full of salt in everything, and not much refill when we arrived at breakfast around 8:30am. I also got food poisoning from eating some of the meat dishes, that others did not take. Stay here only if you can sleep through loud traffic and music. Importantly, eat at your own risk.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par PR Manager, Gestion de l’hôtel
Dear Ms Yik How, Thank you for taking the time to share your recent experience at our hotel. We appreciate your detailed feedback and are glad to hear that Lydia was able to make your stay more enjoyable by providing you with an upgrade to our junior suite.We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. Please allow us to address your concerns:We apologize for the issues you experienced with the rain shower, water pressure and sound proof in your room. We will have our maintenance team investigate and rectify these issues promptly. We regret any disturbance caused by the nearby karaoke lounge. We will explore options to mitigate this noise for guests staying in similar room locations.We are deeply sorry to learn about your negative experience with our breakfast buffet and the food poisoning you encountered. We take food safety very seriously, and we will conduct a thorough review of our food preparation processes to ensure the highest standards of hygiene are maintained.We appreciate your kind words about our staff and the hotel's location. We are committed to providing exceptional service and a comfortable stay for our guests, and your feedback serves as a reminder of the areas where we need to improve.Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with an improved and memorable experience.Warm Regards,Radisson Medan
par un voyageur
Publié le 30 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2023 par PR Manager, Gestion de l’hôtel
Dear Mr Daniel, Thank you for choosing Radisson Hotel Medan as your choice of accommodation.We hope to have the pleasure of welcoming you back to our hotel when you are in Medan again.Warm Regards,Radisson Medan
