Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
4,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 janv. 2023 sur Expedia
Tout
Commentaires de Gestion de l’hôtel
6 mars 2023 par E-commerce, Gestion de l’hôtel
Dear Mr/Ms. Etienne, Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.
par un voyageur
Nice but ... Cockroachs
Publié le 5 juin 2024 sur HotelsHotel was nice.. services was helpful and friendly... but there was several cockroachs running in everywhere especially bathroom.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Lidya , Gestion de l’hôtel
Dear Mr Leong, Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely Regards,Anton SubiyaktoCluster General Manager
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Lidya , Gestion de l’hôtel
Dear Mr.Mrs Halil,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely Regards,Anton Subiyakto Cluster General Manager
par un voyageur
Publié le 11 mars 2024 sur Expedia
Check in was slow. Only 1 staff to do the checkin.
One lift to service the entire building
Commentaires de Gestion de l’hôtel
14 mars 2024 par Lidya , Gestion de l’hôtel
Dear Mr/Mrs Guaren, Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely RegardsAnton Subiyakto General Manager
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The hotel is well located near a big shopping mall and many restaurants. The staff was friendly and helpful. But most importantly they texted me when I was on my way to the airport because I had forgotten my wallet in the hotel room 🙏🙏!. I had no idea I had forgotten my wallet with all my important documents and cards. Everything was in my wallet and because of their great service I managed to get my flight on time. Thank you so much for your service and honesty ❤️
Commentaires de Gestion de l’hôtel
14 mars 2024 par Lidya , Gestion de l’hôtel
Dear Mr./Mrs Amal,Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan. Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Sincerely Regards,Anton SubiyaktoGeneral Manager
par un voyageur
Publié le 5 mai 2023 sur Expedia
Overall a nice location for westerners. This is just a few observations to explain the location limitations. We had a room for 3 but only had 2 towels. Received another but had to ask. Hot water in bathroom sink and showers only (not kitchen). Curtains don’t block light. A/C works well and is in all areas. Access to pool unusual, pool closes at 7:00, they request specific swimware for women, and no chairs around pool.
Commentaires de Gestion de l’hôtel
29 mai 2023 par The Reiz Suites Medan, Gestion de l’hôtel
Dear Mr Lamar,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Regards,Anton SubiyaktoGeneral Manager
par un voyageur
Publié le 18 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Anton Subiyakto - General Manager , Gestion de l’hôtel
Dear Ms. Ayu, Thank you so much for taking the time to share this outstanding review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Regards,
par un voyageur
Publié le 16 févr. 2023 sur Expedia
Cleanliness can be improved. We got into our suite and were greeted by 3 cockroaches. The bathroom was dirty with mouldy silicone around the bath area, and there was a constant sewer smell that we couldn't get rid of.
The living room air-con didn't work very well and there wasn't enough lighting in the bedroom. There wasn't a table in the bedroom as well which was inconvenient.
Commentaires de Gestion de l’hôtel
21 févr. 2023 par Nina - Ecommerce , Gestion de l’hôtel
Dear Ms. Evelyn, Thank you for staying with The Reiz Suites Medan!We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the cleanliness of facilities and employee's services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate hotel team so that we can elevate your experience whenever your travels bring you back to Medan.Once again thank you very much.
