Note fondée sur 173 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
TRES BON HÔTEL
Publié le 10 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
13 mars 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Bonjour Grill,Nous sommes heureux d'apprendre que votre expérience dans notre hôtel a été agréable. Nous nous réjouissons de vous accueillir à nouveau dans un avenir proche.
par un voyageur de PARIS
Publié le 6 févr. 2023 sur Expedia
Service de qualité avec des attentions charmantes pour le client. La chambre est bien mais l’eau chaude tarde à arriver (il faut faire couler beaucoup d’eau avant) et manque un peu de rangements.
Commentaires de Gestion de l’hôtel
6 févr. 2023 par Iván Ramírez - Front Desk Manager, Gestion de l’hôtel
Dear Mr. Yves; Thanks for visiting us and for pinpointing the things that would make the difference for you; thanks for emphasizing the good work of our staff, this helps us and motivates us to keep on generating new and better expectations on our guests. Thanks for choosing us, and we will be waiting your next visit with open arms and the excellent serve we always grant to all our guests.
par un voyageur
Publié le 12 août 2024 sur Expedia
El Cielo is definitely the best hotel in Medellin and my favorite place to spend time. Best staff, quality of service, and luxury amenities.
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Thank you Cedric! Your glowing review makes us proud of the continuous improvement of our staff. We are happy to know that we have built a strong relationship with you and your family and that every time that you visit us, you keep on choosing ElCielo Hotel. Have a great day. See you in your next visit!
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Experience Ambassador, Gestion de l’hôtel
¡Muchas gracias Carlos por su calificación perfecta! Nos llena de alegría saber que tuvo una estancia maravillosa. Nos encantaría conocer más sobre su experiencia en una próxima ocasión. ¡Esperamos verle pronto de nuevo!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Thank you for your excellent rating Hector! We’re thrilled that you enjoyed your stay with us. On your next visit, we’d love to hear more details about your memorable experience. We hope to see you again soon
par un voyageur
Publié le 4 août 2024 sur Expedia
I liked everything. The location not too crazy about it
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Thank you for your feedback, Luz Andrea. We are pleased to hear that you enjoyed your stay overall. We appreciate your input regarding the location. It is designed to promote relaxation and comfort. We hope to welcome you back soon at El Cielo Hotel for a great experience.
par un voyageur
Exceptional
Publié le 4 août 2024 sur HotelsSimply extraordinary from front steps to rooftop. Service and hospitality is defined quite well here. Every staff member knew my name by the 2nd day. An exceptional experience. Food just as exceptional and I found that I ate every meal there after my first night eating off the property.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Mr. Lance, your words warm our hearts. We will pass on the word to our staff. It is indeed a pleasure having guests like you. The goal is that you can find comfort and relaxation at its best. We understand that after a period of hard work, the body and the mind needs to calm and recharge. You are always welcome to be back in our little piece of heaven.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Everything was great over my stay, no complains
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Thank you for your positive feedback, Cesar! We are glad to hear that you had a great stay at El Cielo Hotel. Your satisfaction is our top priority! Welcome anytime!
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Amazing Hotel. Wonderful architecture, wonderful decoration, phenomenal food and ambiance.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Thank you for sharing your experience at El Cielo Hotel, Carlos! It is fantastic that you highlight our amazing architecture, decoration, food, and ambiance. Your review really makes us proud of the wonderful aspects of the hotel. Enjoy your future stays here, we cannot wait to have you back!
par un voyageur de Jericho
Publié le 7 juill. 2024 sur Expedia
Best Bed period. Bedding and pillows are the best. Everytime i stay here, I fall asleep and wake up well rested. Location is a little distant from all the action and noise so u can sleep peacefully. Wish they had a better gym as they only have few free weights and a treadmill. A multi station machine would do well. Pool water temperature was perfectly warm. Quality of the food was excellent. Their tasting menu is over rated. I had it on 2 different occasions and was not overwhelmed for a 4 star restaurant. Also getting a reservation from US was ridiculously difficult. They literally have 75 pages of wine list they sent me via text (is this really necessary ? ) And the wine was extremely over priced. I've also had their "regular" menu which was exceptional. You must try their French onion soup. It was one of the best I've experienced. Overall, if u enjoy better things in life, obviously have to pay for it. And i would gladly pay for their A1 service. Will definitely be back soon.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Thank you Insoo for sharing your detailed review of El Cielo Hotel. It's great to hear that you enjoyed the comfortable bedding, peaceful location, warm pool, and excellent food quality. We appreciate your feedback on the gym equipment and wine list, we will pass on the word to the restaurant. We look forward to welcoming you back soon to experience our exceptional service once more.
