Note fondée sur 479 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Loved this hotel, breakfast, view, party and clenaliness.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Service, Gestion de l’hôtel
Thank you very much for your comment!We are glad to know that you enjoyed our hotel, the breakfast, the views and the festive atmosphere.We also appreciate that you have highlighted cleanliness, as it is one of our priorities. We look forward to welcoming you again on your next visit. See you soon!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Piper
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Service, Gestion de l’hôtel
Gracias por tu buena calificación Vanessa, esperamos verte pronto.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
I loved the staff. I had a privilege to talk to Tarek Khan a very down to earth person. More power to you Sir! Everyone was always smiling and sincerely helpful. Big Kudos to Santiago, Paola, Sara, and Maria!!! Thank you so much 😊
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Service, Gestion de l’hôtel
Thank you so much for your kind words! We are so happy to know that our team, especially Santiago, Paola, Sara, and Maria, made your stay special. We strive to offer a warm and genuine experience, and we are glad that you enjoyed that personal touch.We look forward to welcoming you back very soon!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Hotel muy bonito y la vista espectacular desde la piscina. Solo hay un ascensor en la propiedad y durante la noche y mañana tuvimos que subir y bajar las escaleras porque estuvo dañado. A pesar de eso el personal estuvo muy atento y trato de ayudar en todo lo posible. Fuera de eso todo muy bien
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Service, Gestion de l’hôtel
Hola Pedro!Gracias por compartir tu experiencia con nosotros. Nos emociona saber que disfrutaste de la belleza del hotel y las vistas espectaculares desde nuestra piscina. Lamentamos sinceramente el inconveniente con el ascensor y agradecemos tu comprensión. Nos alegra saber que nuestro personal estuvo atento y dispuesto a ayudar. Estamos trabajando para evitar este tipo de situaciones en el futuro. ¡Esperamos tener la oportunidad de darte la bienvenida de nuevo pronto!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
It was my first time in Columbia and I had a great experience
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Service, Gestion de l’hôtel
We are so glad to hear that your first visit to Colombia was a great experience!It is an honor to have been part of your trip. We hope you have made unforgettable memories and that we can welcome you back in the future. Thank you for choosing us!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Didn’t like the customer service and that In a weeks time I had to switch my room twice for reasons out of my control and after a fight for them to actually do anything
SMH
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Service, Gestion de l’hôtel
Doreatha, we know that you had problems with the lock because even though your door closed normally, you wanted the lock and it was understandable, our staff was very kind and patient with you and tried to find a solution to your problem which was also solved the next morning.Nobody harassed you to move your belongings, we waited for you to arrive from the tour and when you were ready to move your things, in which you also received help from our staff.We are never exempt from inconveniences, and rest assured that we will review all these details to be able to meet the quality standards that we want. Still, we cannot say that something was not done to improve your stay and that of your friends when from our team they only received good treatment and help.We are sorry that your experience was tarnished.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
We got there and they lost one of the reservations
Then got my room and the lock was broken. They wanted me to stay anyway. They couldn’t fix it that night but swore to me “no one would go in” (How do you know(???))
My friend went down and threatened that we were going to give bad reviews because this was not our fault that the lock didn’t work . As they were okay with me spending the night in a friends room until they fixed the lock👀 (waste my own money no concern of theirs ) And were adamant about not upgrading. Said they couldn’t upgrade unless I paid more money and the only other room in my price range looked at a brick wall only😕
After the threat they put me in a slightly bigger room for one night and harassed me while I was on a tour to move my things or they would have to charge me now that the lock is fixed 😕 We pre booked so we had to come back on the 16th to spend one more night before coming home Got that room and it was infested with these super tiny ants . I had to be moved again. The front desk person when I confronted them with the fact that this was 2 stays with a move . She stated well we fixed the lock! I told her Yes, and I appreciate that , but what you’re missing is the inconvenience and the lack of care and the fact that we had to threaten with reviews for you to even budge. SMH long story short it was Not a pleasant stay AT ALL
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Service, Gestion de l’hôtel
Doreatha, we know that you had problems with the lock because even though your door closed normally, you wanted the lock and it was understandable, our staff was very kind and patient with you and tried to find a solution to your problem which was also solved the next morning.Nobody harassed you to move your belongings, we waited for you to arrive from the tour and when you were ready to move your things, in which you also received help from our staff.We are never exempt from inconveniences, and rest assured that we will review all these details to be able to meet the quality standards that we want. Still, we cannot say that something was not done to improve your stay and that of your friends when from our team they only received good treatment and help.We are sorry that your experience was tarnished.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
We stayed for 2 nights. Cute little Boutique Hotel. The roof top is a party scene so lots of loud music. We stayed on the 2nd floor and we could hear it. Hotel provided earplugs. 11 floors and only one elevator which is a little slow. Drinks are slightly more expensive. Beer is $5 so we opted to buy our on at the liquor store across the street. We will definitely stay again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Service, Gestion de l’hôtel
¡Gracias por compartir tu experiencia, Leticia! Nos alegra saber que disfrutaste de nuestro encantador hotel y que tienes la intención de volver a hospedarte con nosotros. Lamentamos el inconveniente con el ruido del rooftop y agradecemos tu comprensión. Nos esforzamos por ofrecer soluciones como los tapones para los oídos y medidores del ruido para que tu descanso sea lo más cómodo posible. Tomamos nota sobre el ascensor y los precios de las bebidas, ¡siempre estamos buscando mejorar! Esperamos darte la bienvenida nuevamente pronto.
