Ratings based on 939 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Lodi
Posted Sep. 29, 2024 on Expedia
Buenas atenciones buen servicio
Comment from Hotel Management
Sep. 30, 2024 by Hotel Estelar Blue, Hotel Management
Estimado Sr. Rafael,Para nosotros es un gusto recibir sus comentarios, nos alegra saber que nuestras habitaciones, atención y servicio hicieron la diferencia en su reciente viaje, esperamos tener nuevamente el gusto de atenderle en nuestro hotel durante su próximo viaje a Medellín. Gracias por darnos la oportunidad de atenderle.Para nosotros será un gusto tenerle pronto de regreso.Cordialmente,Hotel Estelar Blue
by A traveller
Posted Sep. 27, 2024 on Hotels
by A traveller
Posted Sep. 26, 2024 on Hotels
The best hotel ever. I live in hotels traveling around the world. I was amazed of the little details this hotel took in consideration for my comfort. Even the way they knocked of my door was amazing.
Comment from Hotel Management
Sep. 27, 2024 by Blue, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide the best experience possible, and it’s always rewarding to know that our efforts are appreciated.We look forward to welcoming you back in the future. If there’s anything else we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.
by A traveller
Posted Sep. 26, 2024 on Hotels
Personal muy amable y dispuesto a ayudar con todo
Comment from Hotel Management
Sep. 27, 2024 by Blue, Hotel Management
Estimado Sr, MauricioQueremos agradecerle por elegir hospedarse con nosotros y por tomar de su tiempo para evaluarnos. Su opinión es muy importante para nosotros. Nos alegra saber que disfrutó de nuestros servicios. Nos esforzamos día a día para brindar una experiencia excepcional a nuestros huéspedes y sus comentarios positivos nos motivan a seguir mejorando.Cordialmente,Gerente General
by A traveller
Posted Sep. 17, 2024 on Expedia
Nice property, the amenities for being a gold member are non-existent. Seems like fake advertising.
by A traveller
Posted Sep. 9, 2024 on Expedia
by A traveller
Posted Aug. 30, 2024 on Expedia
The front desk is very poorly managed and understaffed
Comment from Hotel Management
Sep. 19, 2024 by Hotel Estelar Blue, Hotel Management
Dear Rafael,Thank you for your feedback. We sincerely apologize for the issues you encountered at the front desk. We strive to provide excellent service, and it’s clear we fell short during your stay.Your comments regarding staffing and management are important to us, and we will address these concerns to improve our service.We appreciate your understanding and hope to welcome you back for a better experience in the future.Cordally,Hotel Estelar Blue
by A traveller
Posted Aug. 20, 2024 on Expedia
Front desk was rude at our arrival and breakfast is far from good
Comment from Hotel Management
Aug. 27, 2024 by Blue, Hotel Management
Dear guest,Thank you for visiting us and rating our services. We apologize for any inconvenience caused during your stay. We inform you that the aspects indicated in your comment were reviewed and the supervision them in order to guarantee excellent service and exceed all the expectations of our guests. It is also reinforced with the reception. We reiterate our apologies and commitment to serve you again.Cordially,General manager
by A traveller
Posted Aug. 19, 2024 on Expedia
Totally recommend this hotel in Medellin. Location is great, staff is very nice and rooms are comfortable.... (their toiletries are from my favorite brand!). Only thing is their check-in process is super long.
Comment from Hotel Management
Aug. 27, 2024 by Blue, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,General manager
by A traveller
Posted Aug. 15, 2024 on Expedia
None
Comment from Hotel Management
Aug. 16, 2024 by Estelar Blue, Hotel Management
Dear guest,We appreciate and value your comments, which allow us to take corrective actions to guarantee an excellent experience for our guests.We hope to have the pleasure of serving you again.Cordially,General manager
