Heiss Hotel

4.0 star property
4-star hotel near Santafé Mall

Choose dates to view prices

Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View
Reception
Terrace/patio
Terrace/patio
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

Luxury Room, Balcony, City View

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Room, Balcony, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Room, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

El Poblado stay.Within a 15-minute walk of this El Poblado hotel, you'll find Poblado Park and Lleras Park. Monterrey Comercial Mall and The Dancer's Park are also within half a mile (1 km).

What's nearby

  • Poblado Park - 9 min walk - 0.8 km
  • Lleras Park - 14 min walk - 1.2 km
  • Medellín Clinic - El Poblado - 17 min walk - 1.4 km
  • Oviedo Shopping Center - 3 min drive - 2.5 km
  • Santafé Mall - 4 min drive - 3.5 km

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel

4-star hotel near Santafé Mall
As a guest of Heiss Hotel, you'll find a fitness center, a garden, and an elevator. WiFi is free in public spaces.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 249 out of 354 reviews
Rating 8 - Good. 68 out of 354 reviews
Rating 6 - Okay. 19 out of 354 reviews
Rating 4 - Poor. 7 out of 354 reviews
Rating 2 - Terrible. 11 out of 354 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gadiel

Liked: Cleanliness, staff & service, property conditions & facilities
De show todo
Stayed 7 nights in Mar 2025

10/10 Excellent

Nic

Stayed 3 nights in Dec 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100/10, pronto volveremos! Totalmente recomendable sin duda alguna. Hermosa vista y muy tranquilo.
Stayed 7 nights in Dec 2024

10/10 Excellent

Franny

Stayed 5 nights in Nov 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Dec 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 3 nights in Dec 2024

8/10 Good

Oneil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gorgeous Hotel in El Poblado
The Heiss Hotel is a great option for those seeking a beautiful, clean and well-maintained hotel on a budget. It offers rooms with scenic views of the mountains and a private balcony that's usually partially shielded from the rain by the overlapping balconies above. The rooms are equipped with a mini-fridge, safe and iron. Amenities which I all used and appreciated. The drawbacks are that the room doors lack peepholes or a deadbolt or other mechanism to prevent cleaning staff from entering unexpectedly. There's a breakfast café downstairs that serves delicious breakfast and a restaurant/bar that I didn't have the opportunity to try. The rooms are relatively quiet once you close the balcony door, allowing you to block out much of the traffic noise or other loud sounds. However, I would occasionally sleep with the balcony door open and A/C off as Medellín is quite cool at night and the fresh mountain air is fantastic. Just be aware that you may occasionally be startled out of your sleep by vehicular noise. The trash chutes were not working during my stay, but front desk advised that I could leave any items by my front door for the cleaning staff to take away. I only had them clean my room once a week. It seems that they had a rooftop area but I'm told this wasn't functional as yet. You're within walking distance to several amazing restaurants and the Monterrey Shopping Center, which primarily sells electronics. Overall, I thoroughly enjoyed my stay and highly recommend.
Stayed 18 nights in Dec 2024

10/10 Excellent

Scherdlens

Stayed 6 nights in Dec 2024

8/10 Good

Ramon, Oxnard

Liked: Staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

CARMEN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with plenty or restaurants around. The hotel was very clean and the personal really helpful the whole time.
Stayed 4 nights in Dec 2024

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta un zafacón en la habitación y mas papel higiénico.
Stayed 5 nights in Dec 2024

10/10 Excellent

JERRY, NAPLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Medellin near all the best areas
Stayed 3 nights in Dec 2024

10/10 Excellent

SAN LAZARO

Stayed 5 nights in Dec 2024

10/10 Excellent

Gassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff & service are great, the property & room are very nice in a safe area, close to all restaurants. We recommend this hotel and will return to live the same experience
Stayed 8 nights in Dec 2024

8/10 Good

Corry, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was smaller than i expected, but it was nice. The staff was great as was the balcony and view.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maarya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

RENE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and pleasant
Stayed 9 nights in Dec 2024

2/10 Terrible

Simon

Stayed 1 night in Dec 2024

10/10 Excellent

Marcus, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great here! My favorite part of the stay was the restaurant El Clasico. The staff was all amazing. Jonathan, Bryan and Julian were the best. Thank you!
Stayed 5 nights in Dec 2024

10/10 Excellent

Catiely

Stayed 3 nights in Nov 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Nov 2024

10/10 Excellent

MANUEL, LAKELAND

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value and great service!
Stayed 3 nights in Dec 2024

10/10 Excellent

Natalie

Stayed 3 nights in Nov 2024

8/10 Good

Meisam

Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024