Note fondée sur 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Review
Publié le 23 sept. 2024 sur HotelsUpstairs noise until around two . Outside noise right out my window from Four on.food on the floor and side of cabinet. The bed was comfortable.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Gary, thank you for your feedback. We're glad to hear you found the bed comfortable. However, we apologize for the noise disturbances and the cleanliness issues you experienced during your stay. Your comments are invaluable to us, and we will address them with our team to ensure a more peaceful and thorough cleaning experience for our guests in the future. We hope you’ll consider staying with us again so we can provide you with a better experience.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Bad
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear John, we sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding cleanliness, staff service, and property conditions is very important to us, and we take these concerns seriously. We are committed to improving these areas and will be addressing the issues with our team to ensure a better experience for all future guests. Thank you for sharing your thoughts, and we hope you'll give us another opportunity to provide you with the service you deserve.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 11 sept. 2024 sur Expedia
No one let us in when we arrived and had to find a new hotel late at night.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kyle, we sincerely apologize for the inconvenience you experienced during your arrival. It's unacceptable that you were left waiting and had to find alternative accommodation late at night. We understand how frustrating this must have been and are investigating the situation to ensure it doesn’t happen again. We appreciate your feedback and would like to offer our sincere apologies for the discomfort caused. Please contact us directly so we can address this issue further and make amends.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 19 août 2024 sur Hotels
Very dirty. Sketchy area.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sean, we're sorry to hear about your experience. Cleanliness and safety are top priorities for us, and it's concerning to hear that we fell short in these areas. We are committed to addressing these issues promptly and will review our cleaning procedures and security measures to ensure they meet our standards. Thank you for your feedback, and we hope to have the chance to make it right in the future.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 17 août 2024 sur Expedia
Disgusting with multiple safety violations we checked in and then immediately handed the keys back after seeing the room.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dani, we sincerely apologize for the condition of the room and the issues you encountered. Your safety and comfort are our top priorities, and we take your concerns very seriously. We are conducting a thorough inspection of the property to address any safety violations and ensure that such experiences do not happen again. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 14 août 2024 sur Expedia
Unfortunately I got a wacked out room with a major BED BUG INFESTATION & demanded to switch rms immediately to which they complied. Have a very nice day I watched them away in and clean the room and fix it up like nothing ever happened and rented out to another person without any kind of disinfection or remedy or any kind of getting rid of the bed bugs or anything
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Cheyenne, thank you for bringing this to our attention. We're very sorry to hear about your experience and the issue you encountered with bed bugs. This is not the standard we strive for. We are currently reviewing our cleaning and inspection procedures to ensure such incidents are addressed promptly and thoroughly. Your feedback is crucial in helping us improve, and we appreciate you taking the time to let us know. If you have any additional concerns or would like to discuss this further, please feel free to contact us directly.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Do not go.
Publié le 11 août 2024 sur HotelsFrom the moment I walked onto the property, I felt I had make a bad choice and that the pictures in theprofile were wrong. The place reeked of smoke, there was a strange car lurking just off the lot, and the room was nothing like the pictures.
I stayed only about two minutes, turned around and left, finding another motel and going there.
By chance, I drove by the motel later and saw a police car in the parking lot.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Todd, thank you for sharing your feedback. We deeply regret that your experience was far from what you expected. The issues you described regarding the smoke smell and the overall condition of the property are concerning, and, unfortunately, the room did not meet your expectations. We take security and cleanliness very seriously and will investigate the situation to address these concerns. Your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to provide a better experience in the future.Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 10 août 2024 sur Expedia
I liked that nobody bothered us. We were able to sleep
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Brandy, thank you for sharing your experience! We’re glad to hear that you had a peaceful and uninterrupted stay, allowing you to get some rest. If there’s anything else you need during future visits, please feel free to let us know. We look forward to welcoming you back!Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Audreanna, we're ecstatic to receive your 5-star rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We hope to have you back with us for a similar experience. Best Regards,Customer Care TeamTravelers Inn
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The rooms were clean and adequate. The service was good. The hotel itself is pretty run down and not very appealing which causes the overall impression to lean toward the negative. Because of that we probably will not stay here again.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michael, thank you for your feedback. We’re pleased to hear that the rooms were clean and the service was good. However, we’re sorry to learn that the overall condition of the hotel did not meet your expectations and impacted your experience. We appreciate your comments and will use them to address areas in need of improvement. We hope to have the opportunity to offer a more positive experience in the future.Best Regards,Customer Care TeamTravelers Inn
