Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juin 2024 sur Expedia
On a eu une chambre que la douche fonctionne. On adore cette place. C'est pas chère et le personnel est super accueillant.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eshant Verma, Gestion de l’hôtel
Cher Nicolas,Nous vous remercions chaleureusement pour votre évaluation positive et sommes ravis d’apprendre que votre séjour à la Medicine Hat Lodge Trademark Collection by Wyndham a été à la hauteur de vos attentes. C’est un plaisir de savoir que la douche de votre chambre fonctionnait bien, que vous adorez notre établissement, que vous trouvez nos prix raisonnables et que vous avez été accueilli par notre personnel avec grande hospitalité.Nous nous efforçons de fournir un service exceptionnel et votre satisfaction est notre plus grande récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement, L’équipe de direction Medicine Hat Lodge Trademark Collection by Wyndham
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Jai vraiment aime mon sejour sauf pour une seul chose le bruit que fait le monde a la piscine car même avec la télévision au plus fort on entend encore les cris qui vient de la piscine qui est tres dérangeant en maudit
Commentaires de Gestion de l’hôtel
7 mars 2024 par Reservation Desk, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 17 juin 2022 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
Five star
Commentaires de Gestion de l’hôtel
23 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Rodolfo,Thank you so much for your glowing 5/5 review! We are thrilled to hear that you had such a positive experience at Medicine Hat Lodge, Trademark Collection by Wyndham. Your kind words about our service and facilities mean the world to us.We strive to provide every guest with a memorable stay, and it’s fantastic to know we succeeded during your visit. If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear them.We look forward to welcoming you back soon!Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
par un voyageur
Publié le 22 août 2024 sur Expedia
Room was clean & comfortable. Towels were pretty rough & thin - could be better. Breakfast had a good variety but coud be better -- juice was warm & coffee very weak.
Commentaires de Gestion de l’hôtel
22 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Gloria,Thank you for taking the time to share your feedback and for giving us a 4/5 rating. We’re delighted to hear that you found your room clean and comfortable.We appreciate your comments regarding the towels and breakfast. Your feedback is invaluable as it helps us improve our services. We will certainly look into the quality of our towels and ensure they meet our guests’ expectations. Additionally, we will address the issues with the juice and coffee to enhance the breakfast experience.We hope to welcome you back soon and provide an even better stay.Warm regards,Medicine Hat Lodge Trademark Collection by Wyndham
par un voyageur
Publié le 21 août 2024 sur Expedia
Old,its in need of a major reno!!
Commentaires de Gestion de l’hôtel
22 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Larry,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We understand your concerns about the condition of our property and appreciate your honesty.Please know that we are committed to providing a comfortable and enjoyable stay for all our guests. Your comments have been shared with our management team, and we are actively working on plans for renovations to enhance our facilities.We hope you will consider giving us another chance in the future to provide you with a much-improved experience.Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
par un voyageur
A bit dated.
Publié le 20 août 2024 sur HotelsWe've stayed a few times over the past 12 years and nothing has changed which makes it feel dated.
The staff in the restaurant were awesome as was the food. We did not feel the same about those on reception.
Commentaires de Gestion de l’hôtel
22 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Lorna,Thank you for your continued loyalty over the past 12 years and for taking the time to share your feedback. We’re pleased to hear that you enjoyed the food and service in our restaurant. Our team will be thrilled to know their efforts are appreciated!We apologize for any disappointment you experienced with our reception staff. Your comments are important to us, and we will address this with our team to ensure we provide a consistently welcoming experience for all our guests.We also appreciate your feedback regarding the condition of our property. We are actively working on plans to update and refresh our facilities to enhance your future stays.We look forward to welcoming you back and providing an even better experience next time.Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
par un voyageur de Calgary
Publié le 20 août 2024 sur Expedia
We are several times return customers. This hotel offers a whole family package - Swimming, hot tub, great for children. It has several options for eating. the food is very food. There is also a casino. There is a small shop for chips etc, manned by the front desk.
Check in was easy, in fact there was an on line check in - which we did not use.
The rooms ( we stayed on our way out to action, and our way home) were bright and cheery. The view outside was not great, but we were not there for the view.
The hotel offered all the usual in room conveniences. It is the ambience that we enjoyed.
We had one surprise and appreciated bonus - theatre tickets for Calgary
Any time we are in Medicine Hat, we will definitely stay here.
Commentaires de Gestion de l’hôtel
22 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Shirley,Thank you so much for your wonderful review and for being a loyal guest of Medicine Hat Lodge, Trademark Collection by Wyndham! We’re thrilled to hear that you and your family enjoyed your stay and found our amenities to be perfect for a family getaway.It’s great to know that you appreciated our swimming pool, hot tub, dining options, and casino. We’re also glad that our rooms and the overall ambiance met your expectations. Your kind words about our easy check-in process and the pleasant surprise of theatre tickets are much appreciated.We apologize if the view wasn’t ideal, but we’re delighted that it didn’t detract from your overall experience. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Medicine Hat.Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
par un voyageur
Publié le 20 août 2024 sur Expedia
The staff is super friendly. The lodge is located walking distance to a few shopping center and near the highway. The waterslides are fun and the highlight of the lodge (i didn't go in the Casino). The restaurants are good enough (like middle of the road good). The property could use a bit of updating and touch-up - it feels like a throwback to the late 70s/early 80s - which is not necessarly bad.
Commentaires de Gestion de l’hôtel
22 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Claude,Thank you for your kind review and for giving us a 4 out of 5 rating! We’re delighted to hear that you found our staff to be super friendly and enjoyed the convenient location of our lodge. It’s great to know that the waterslides were a highlight of your stay!We appreciate your feedback regarding our restaurants and the overall ambiance of the property. Your comments about the need for some updates are noted, and we are continuously working on improvements to enhance our guests’ experience.Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable visit.Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
par un voyageur
Publié le 20 août 2024 sur Expedia
Staff were very helpful and friendly, but the room needs updating.
Commentaires de Gestion de l’hôtel
22 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Terry,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff to be helpful and friendly. Your kind words mean a lot to us!We apologize that the condition of your room did not meet your expectations. Please know that we are committed to improving our facilities and your comments have been shared with our management team for review.We hope you will consider staying with us again in the future, so we can provide you with an even better experience.Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
