Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juin 2024 sur Expedia
On a eu une chambre que la douche fonctionne. On adore cette place. C'est pas chère et le personnel est super accueillant.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eshant Verma, Gestion de l’hôtel
Cher Nicolas,Nous vous remercions chaleureusement pour votre évaluation positive et sommes ravis d’apprendre que votre séjour à la Medicine Hat Lodge Trademark Collection by Wyndham a été à la hauteur de vos attentes. C’est un plaisir de savoir que la douche de votre chambre fonctionnait bien, que vous adorez notre établissement, que vous trouvez nos prix raisonnables et que vous avez été accueilli par notre personnel avec grande hospitalité.Nous nous efforçons de fournir un service exceptionnel et votre satisfaction est notre plus grande récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement, L’équipe de direction Medicine Hat Lodge Trademark Collection by Wyndham
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Jai vraiment aime mon sejour sauf pour une seul chose le bruit que fait le monde a la piscine car même avec la télévision au plus fort on entend encore les cris qui vient de la piscine qui est tres dérangeant en maudit
Commentaires de Gestion de l’hôtel
7 mars 2024 par Reservation Desk, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 17 juin 2022 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Lindsay,Thank you for choosing the Medicine Hat Lodge, Trademark Collection by Wyndham for your recent stay and for taking the time to share your experience with us.We are delighted to hear that you enjoyed your visit and gave us a 4 out of 5 rating. Our team strives to provide a welcoming and comfortable environment, and we’re glad that we could meet your expectations.We appreciate your feedback as it is essential in our continuous effort to improve our services and facilities. We hope to have the opportunity to welcome you back in the near future and aim to make your next stay even more pleasant than the last.Warm regards, The Medicine Hat Lodge Team
par un voyageur
Publié le 8 août 2024 sur Expedia
Very busy place
Commentaires de Gestion de l’hôtel
8 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Bonnie,Thank you for taking the time to share your experience at the Medicine Hat Lodge, Trademark Collection by Wyndham. We truly appreciate your positive feedback and are delighted to hear that you enjoyed your stay. Our team works hard to create memorable moments for our guests, and it’s wonderful to know that we succeeded during your visit.We hope to welcome you back soon for another exceptional stay. If there’s anything else we can assist you with, please don’t hesitate to reach out.Warm regards, The Medicine Hat Lodge Team
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Glen, Thank you for your recent stay at the Medicine Hat Lodge, Trademark Collection by Wyndham! We appreciate your feedback and are delighted to hear that you found our staff friendly. At our lodge, we strive to create memorable experiences for our guests. Whether it’s enjoying our indoor waterpark, indulging in fresh meals at the Redwood Steakhouse and Bar, or trying your luck at the casino, we’re committed to making your stay enjoyable.We value your input, and we’ll continue working to enhance our services. If there’s anything else you’d like to share or if you plan to visit us again, feel free to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Lindsay,Thank you for taking the time to share your feedback regarding your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We appreciate your honest review and are glad to hear that you had an overall satisfactory experience.We strive to provide exceptional service and accommodations to all our guests, and your comments are invaluable in helping us identify areas for improvement. If there were specific aspects of your stay that did not meet your expectations, we would love to hear more details so we can address them directly.Please feel free to reach out to us at [contact information] with any additional feedback or concerns. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Medicine Hat Lodge, Trademark Collection by Wyndham
par un voyageur
Publié le 7 août 2024 sur Expedia
We had a quick one night stay at this hotel. The kids loved the water slides and the pool area. They loved overlooking the pool from the balcony from our room, we loved the dining options on-site as well as the many close options around the hotel. The staff were very pleasant and helpful and the rooms were very clean. Will definitely come back again!
Commentaires de Gestion de l’hôtel
8 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Charlene,Thank you for sharing your experience at the Medicine Hat Lodge, Trademark Collection by Wyndham! We’re thrilled to hear that your kids enjoyed the water slides and pool area, and that you appreciated the dining options on-site. It’s wonderful that the staff were pleasant and helpful, and the clean rooms made your stay even better.We look forward to welcoming you back for another exceptional visit. If you need any assistance in the future, feel free to reach out.Warm regards, The Medicine Hat Lodge Team
par un voyageur
Publié le 6 août 2024 sur Hotels
We had booked a king suite which we discovered upon arrival had a nicely renovated bathroom. Unfortunately, this renovation did not include a tub. Not only do we prefer a tub for comfort, but it serves as therapy. The staff was excellent when we took our concerns to them and worked hard to accommodate us. This was a long weekend and the hotel appeared fully booked, so this was no easy feat. The end result was our being upgraded to a suite which enabled us to be the gathering spot for our extended family travelling from four different cities across Alberta and Saskatchewan in celebration of a milestone birthday within the city. A suggestion: please rethink renovating ALL bathrooms to shower only. There should always be a tub option to accommodate various needs. This detail should also be disclosed within the descriptions of the room on the booking sites. Despite very disappointing food and service at one of the restaurants within the hotel at the only meal we went out for, our families will return to the lodge in the future because of the friendly, competent Staff, dog-friendly rooms, pool and waterslides.
Commentaires de Gestion de l’hôtel
8 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Lola, Thank you for sharing your detailed experience at the Medicine Hat Lodge, Trademark Collection by Wyndham! It’s great to hear that the staff went above and beyond to accommodate your preferences, even during a busy long weekend. The upgrade to a suite allowed you to create wonderful memories with your extended family, and I appreciate your suggestion regarding bathroom options.Regarding the disappointing food and service at one of the hotel’s restaurants, we apologize for any inconvenience. Your feedback is valuable, and we’ll certainly take it into consideration for improvement. We’re glad to know that despite this, your families plan to return in the future due to the friendly staff, dog-friendly rooms, and enjoyable pool area.If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back for another memorable stay!
par un voyageur
Publié le 6 août 2024 sur Expedia
Clean and nice breakfast
Commentaires de Gestion de l’hôtel
8 août 2024 par Eshant Verma, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to share your experience at the Medicine Hat Lodge, Trademark Collection by Wyndham. We truly appreciate your positive feedback and are delighted to hear that you enjoyed your stay. Our team works hard to create memorable moments for our guests, and it’s wonderful to know that we succeeded during your visit.We hope to welcome you back soon for another exceptional stay. If there’s anything else we can assist you with, please don’t hesitate to reach out.Warm regards, The Medicine Hat Lodge Team
