Note fondée sur 113 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024
They have obviously recently done some upgrades and the room was cute but needs a thorough cleaning. The sheets on both bed’s were dirty with hair and other things (fuzzies, crumbs). I went down and got a new set and was told they were having problems with their dryer but I don’t know if that was the issue or if they just hadn’t been changed. Staff was nice, just not impressed with the cleanliness.
Commentaires de Gestion de l’hôtel
26 août 2024 par Trailhead Management , Gestion de l’hôtel
Jenny, thank you for bringing this to our attention. We sincerely apologize that the cleanliness of your unit did not meet your expectations. Maintaining a clean and comfortable environment for our guests is a top priority, and we're sorry we fell short in this instance. We have shared your feedback with our housekeeping team to ensure that such an issue does not occur again. Your experience is important to us, and we appreciate your understanding. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Room was great, comfortable!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Trailhead Management, Gestion de l’hôtel
Thank you so much for your kind words, Joyce! We're thrilled to hear that you found your room comfortable and enjoyable. We hope to welcome you back soon for another great stay!
par un voyageur
Publié le 6 août 2024 sur Expedia
We loved our second night here! Still would like to stay in a cabin sometime but the hotel was great. Recently remodeled, clean and stylish and employee Harmony was professional, sweet and fun to talk to.
Commentaires de Gestion de l’hôtel
7 août 2024 par Trailhead Management, Gestion de l’hôtel
Thank you for the review, Catherine! We are so glad to hear that you enjoyed your stay and interacting with our employees. Safe travels and we hope to host you again soon for a cabin stay!
par un voyageur
Publié le 6 août 2024 sur Expedia
Trailhead was a real find for us. Its been lovingly updated. It's clean and homey. The staff was super friendly and helpful.
Commentaires de Gestion de l’hôtel
7 août 2024 par Trailhead Management, Gestion de l’hôtel
Karl, thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Trailhead and appreciated the updates and homey feel. Our team takes great pride in providing friendly and helpful service, so it’s fantastic to know that made a positive impact on your visit. We look forward to welcoming you back in the future!
par un voyageur
Publié le 5 août 2024 sur Expedia
We ended up in a hotel room and not the a frame and we’re delighted with the room, the staff and the location
Commentaires de Gestion de l’hôtel
7 août 2024 par Trailhead Management, Gestion de l’hôtel
Thank you for your flexibility and understanding Catherine! We’re delighted to hear that you enjoyed the hotel room, our staff, and the location. It’s great to know that everything worked out well for you despite the change in accommodations. We look forward to welcoming you back and hope to provide you with the exact experience you’re looking for next time!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Remodel job of rooms is completed nicely. Furnishings in rooms are clean, unique, fitting for the site & well thought out.
Commentaires de Gestion de l’hôtel
1 août 2024 par Trailhead Management , Gestion de l’hôtel
Thank you for the review, Vonda! We are so glad to hear that you enjoyed your stay. Safe travels and we hope to host you again soon!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Trailhead Management , Gestion de l’hôtel
Thank you for the review, Daniel! We are so glad to hear that you enjoyed your stay. Safe travels and we hope to host you again soon!
par un voyageur
Awesome stay!
Publié le 28 juill. 2024 sur HotelsGreat, clean, modern place to stay!
Commentaires de Gestion de l’hôtel
1 août 2024 par Trailhead Management , Gestion de l’hôtel
Thank you for the review, Amee! We are so glad to hear that you enjoyed your stay. Safe travels and we hope to host you again soon!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Trailhead Management , Gestion de l’hôtel
Thank you for the review, Sophia! We are so glad to hear that you enjoyed your stay. Safe travels and we hope to host you again soon!
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Trailhead Management , Gestion de l’hôtel
Thank you for the review, Eric! We are so glad to hear that you enjoyed your stay. Safe travels and we hope to host you again soon!
