Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Kampala
Publié le 13 oct. 2018 sur Expedia
Plus de 30 mns d attente pr avoir sa chambre alors qu il était plus de 17h. Moquette ds les chambres fatiguées. Petit déjeuner moyen. Je m attendais à mieux vu le prix de l hôtel. (En comparaison au prix moyen du pays)
par Jean Jacques
pleasant rooms, slightly overpriced , location !
Publié le 16 nov. 2017 sur Hotelshotel is good, rooms comfortable and spacious but i find overpriced for the area and it's location
menu of restaurant is quite good and large but not the breakfast
par GUY de Lyon
Un Hotel presque parfait !
Publié le 19 janv. 2016 sur HotelsUn seul reproche déjà signalé l année dernière !
Il n y a pas de chauffage dans les cabines de massage ! Et il fait trop froid ! Beaucoup de mes groupes voudraient goûter aux massages Éthiopien qui sont fantastiques mais renoncent à cause de la température !
C est très dommage car les
Masseuses sont de grande classe et les massages très relaxants !
J ai trouve la solution en apportant un radiateur portable ! ( mais cela ne va pas avec la classe de votre Hotel !
C est vraiment navrant car facile à corriger !
par un voyageur de Las Vegas
Publié le 7 févr. 2024 sur Expedia
Dirty bathroom broken tub ice cold water that smelled poorly not worth the money paid. Very dissatisfied with the conditions of the property. The only thing ok was the gym but most of the treadmill and elliptical were broken.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Eden T., Gestion de l’hôtel
Dear Mr. Walter,Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay at our property did not meet your expectations. We apologize for the inconvenience and discomfort you experienced due to the dirty bathroom, broken tub, cold water, and poor smell. This is not the level of quality and service we strive to provide to our guests.We have investigated the issue and found that there was a plumbing problem that affected some of the rooms on your floor. We have contacted a professional plumber to fix the problem as soon as possible. We have also instructed our housekeeping staff to thoroughly clean and sanitize the affected rooms. We are taking this matter very seriously, and we are committed to improving our standards and procedures to ensure a better experience for our future guests.As a gesture of apology and appreciation, we would like to offer you a 20% discount and one of our best rooms for your next booking with us. We hope that this will help to restore your trust and confidence in our property.We value your feedback, and we hope that you will give us another opportunity to serve you better. Please do not hesitate to contact us if you have any questions or concerns. We look forward to welcoming you back soon.With Hospitality regards,Eden TeshomeMarketing and Reservation Manager
par un voyageur
Publié le 1 févr. 2020 sur Expedia
Rooms are outdated and does not feel clean. Shower has only lukewarm water. Drainage issues
Commentaires de Gestion de l’hôtel
1 févr. 2020 par Rahel, Gestion de l’hôtel
Dear esteemed custom
Thank you for your comment.
We really sorry for your less expectation.it was technical problem and we fix it.
Regards
Marketing team
par un voyageur
Bad Stay
Publié le 1 févr. 2020 sur HotelsThe room floor was not clean, the shower did not have hot water and the water was white and felt dirty. Air-conditioning not serviced. At the restaurant service was horrible and very dirty, no one cares
par un voyageur
Publié le 9 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2020 par Rahel , Gestion de l’hôtel
Dear Esteemed Customers
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Rahel Abrha
Sales and Marketing Manager
par un voyageur
Average for the price.
Publié le 6 janv. 2020 sur HotelsNice large rooms with decent wifi and breakfast. The rooms are a little run down with poor quality towels, no bath mat or laundry list.
A little far from centre of town however you can easily get there with bajaj. Good shower pressure but poor hot water. They kept and looked after our bags whilst we went on our volcano tour.
Commentaires de Gestion de l’hôtel
9 janv. 2020 par Rahel, Gestion de l’hôtel
Dear esteemed customers
thank you for your comment
we have laundry in Ground floor.
Regards
par un voyageur
Publié le 4 janv. 2020 sur Expedia
The swimming pool is outdoor in the photo, but the actual pool has a roof.
Swimming cap is required if you swim in the pool.
Commentaires de Gestion de l’hôtel
1 févr. 2020 par A, Gestion de l’hôtel
Dear valued
Thank you for your feedback
I hope you spend a nice time. And we want to say thank you for choosing planet hotel.
Yes we change it to indoor. And swimming cap is required.
Regards
Marketing team
par un voyageur
Low Expectations
Publié le 1 janv. 2020 sur HotelsThe bad: Check-in was confusing, the restaurant service was super slow, the hallway floors were filthy, the rooms usually didn't have hot water, the cleaning staff forgot to provide towels.
The good: The staff were friendly and spoke decent English, the beds were comfortable, the swimming pool was large and the gym staff were helpful.
Bottom Line: In Europe this would be a 2 star hotel that wouldn't be able to compete. It is, however, probably the best hotel in Mekele and lots of foreign tourists stay there.
Commentaires de Gestion de l’hôtel
3 janv. 2020 par marketing Team , Gestion de l’hôtel
Dear Esteemed Customers
Thank you for your comment and we really sorry for the inconvenience. if you give us another chance we will are really happy to serve you again.
With Hospitality Regards
Marketing Department
