Ratings based on 444 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2024 on Lastminute
Friendly staff. Excellent breakfast. Close walking distance to Convention Centre
Comment from Hotel Management
Oct. 21, 2024 by Tracey Pham , Hotel Management
Hi Paul, Thank you so much for sharing your kind words! We’re delighted to hear that you enjoyed the breakfast and our service. It is our pleasure to host you.We hope to welcome you back on your next visit!Warm regards,Tracey PhamFront Office Supervisor,
by A traveller
Posted Oct. 11, 2024 on Hotels
Comment from Hotel Management
Oct. 12, 2024 by Blacious, Hotel Management
Dear Guest,I’m truly sorry to hear that your experience did not meet your expectations. We take feedback like yours very seriously and would appreciate the opportunity to understand more about what went wrong during your stay. Please feel free to reach out directly so we can address your concerns and work towards making improvements. Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Oct. 9, 2024 on Expedia
Comment from Hotel Management
Oct. 12, 2024 by Blacious, Hotel Management
Hi Gary,We’re thrilled to hear you had an overall enjoyable stay. If there’s anything specific that could have made your experience even better, please do not hesitate to reach out to the team either pre-arrival or during your stay. We look forward to welcoming you back for an even more enjoyable visit!Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Oct. 8, 2024 on Expedia
Very clean and nice view. Just a bit far from restaurants and cafes.
Comment from Hotel Management
Oct. 12, 2024 by Blacious, Hotel Management
Hi Tomoko,We’re delighted to hear that you enjoyed your stay. I understand that our location may be a bit further from dining options than some might prefer but there are some options close-by. If you need any recommendations for nearby restaurants or cafes during your next visit, please don’t hesitate to reach out to our front desk team. We hope to welcome you back soon!Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Oct. 6, 2024 by Blacious, Hotel Management
Dear Guest,Thank you for your wonderful rating.We hope to welcome you back to the AC Hotel.Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Sep. 24, 2024 on Wotif
Centrally located
Well-trained staff, who provided excellent service
Very modern design
Excellent elevators
Comment from Hotel Management
Oct. 6, 2024 by Blacious, Hotel Management
Hi Jonathan,Thank you for your fantastic feedback! We’re delighted to hear that you appreciated our central location, the service from our well-trained staff, and the modern design of our hotel.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Sep. 22, 2024 on Wotif
Amazing stay, and pet friendly for our fur baby. Will definitely stay here again.
Comment from Hotel Management
Sep. 23, 2024 by Blacious, Hotel Management
Hi Shannen,Thank you for your fantastic review! We’re so glad you and your fur baby enjoyed your stay with us. It’s wonderful to hear that our pet-friendly amenities made your experience even better.We can’t wait to welcome you back on your next visit!Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Sep. 19, 2024 on Expedia
Loved it
Comment from Hotel Management
Sep. 21, 2024 by Blacious, Hotel Management
Hi Yvonne,Thank you so much for your enthusiastic feedback! We’re thrilled to hear you loved your stay with us.We can’t wait to welcome you back!Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Sep. 11, 2024 on Hotels
Comment from Hotel Management
Sep. 21, 2024 by Blacious, Hotel Management
Hi Levi,Thank you so much for your enthusiastic feedback! We’re thrilled to hear you loved your stay with us.We can’t wait to welcome you back!Regards,Blacious D'souzaGuest Service Supervisor
by A traveller
Posted Sep. 8, 2024 on Hotels
We had not stayed at this hotel before but so glad we did ! The location was great, the staff fantastic and the hotel was wonderful !
Comment from Hotel Management
Sep. 21, 2024 by Blacious, Hotel Management
Hi Rachel,Thank you for your glowing review! We’re delighted to hear that you enjoyed your stay and that our location, staff, and hotel met your expectations. It’s always a pleasure to welcome new guests, and we’re thrilled you chose us for your visit. We look forward to having you back soon!Regards,Blacious D'souzaGuest Service Supervisor
