Note fondée sur 674 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not great
Publié le 19 sept. 2024 sur HotelsOk. Clean sheets and towels, uncomfortable bed, noisy neighbours, food smell throughout the complex. Ok for one night
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Steven, Gestion de l’hôtel
Dear Guest,Thank you for your review. We appreciate your feedback and are glad to hear that the sheets and towels met your cleanliness expectations. However, we’re sorry to learn that your stay was less than satisfactory due to the uncomfortable bed and noise from neighboring rooms.We are actively working on improving our bedding and soundproofing to enhance guest comfort. Additionally, we’ll investigate the food smells you mentioned to ensure a more pleasant environment for all our guests.We hope you’ll consider staying with us again, and we’ll strive to provide you with a much better experience next timeKind Regards,
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Having stayed in serviced apartments before we have always had the bed made and rubbish taken out.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Steven, Gestion de l’hôtel
Hi Josephine - thank you for your supportive review. It's always good to receive positive feedback. All staff work hard to provide our guests with a positive experience and acknowledgement of their efforts is well received. Your supportive comments are greatly appreciated. Kind regardsSteven
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Friendly and helpful staff. It is near supermarket, cafes, restaurants and transport especially the airport bus.
We had stayed here in early June and had enjoyed our stay, but were disappointed with 8 full rubbish bins on the property and dirty laundry outside our door for the 3 days we stayed. We will be not be staying here again.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Steven, Gestion de l’hôtel
Hello Graham- thank you for taking the time to record your review. Whilst we strive to provide the best possible service to our guests, it regretfully seems we fell a little short on this occasion. We took your comment very seriously and made ammendments as soon as possible for the bin situation,and similarly we made arrangements for laundry situation. I apologise for your unpleasant experience with us , we hopefully look forward to being of great service should you have the need to visit Brighton in the future. Kind regards, Steven
par un voyageur
Publié le 25 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Steven, Gestion de l’hôtel
Hi Amanda - Thank you for registering your review. Your ratings indicate we couldnt meet your expectations. Your feedback is appreciated and we would hope to be of service in the future should you again have the need to visit Brighton and this time hope to impress you with our hospitality. Kind regards, Steven
par un voyageur
Publié le 15 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Steven, Gestion de l’hôtel
Hi Roberta - Thank you for registering your review. Your ratings indicate we generally met your expectations. Your feedback is appreciated and we would hope to be of service in the future should you again have the need to visit Brighton. Kind regards, Steven
par un voyageur
Publié le 14 juill. 2024 sur Wotif
We arrived at apx 12.30. I had called when I made the booking to request we could use the room from 12 o’clock. The room wasn’t ready. I explained we had a function to attend at 2 o’clock and had to get ready. We were give another room which I was grateful for. The room was definitely not clean. Bedside table had rubbish in it, the floor in the bathroom was dirty and the shower had mould and dirt on the floor. The carpet was stained as well. I did not expect this from the reviews I read. Disappointed!
par un voyageur
Publié le 26 juin 2024 sur Expedia
The property has become very tired and cannot justify its claimed 4 star rating. Substantial upgrading to services and facilities required.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Reception, Gestion de l’hôtel
Dear Edward, thank you for your review. We are sorry our place didn't reach your expectations, but we appreciate your observations so we get the chance to improve and get the best standard for our guests.Kind regards
par un voyageur
Good mid-range serviced apartment
Publié le 21 juin 2024 sur HotelsClean mid range apartment with wash machine freezer hob oven microwave dishwasher. Very convenient for Brighton shops & station. On busy junction so some traffic noise. No extractor in bathroom.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Reception, Gestion de l’hôtel
Dear David, we appreciate the time you took on leaving your review. We are sorry that the extractor in the bathroom was not working and that traffic noise might have bothered you. Hopefully you enjoyed our location and facilities as much to come and stay with us again.Kind regards
par un voyageur
Publié le 11 juin 2024 sur Wotif
Good location for what we needed. The apartment had everything you needed. Just had a few little areas that were not as clean as I would have hoped.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Reception, Gestion de l’hôtel
Dear Paula, Thank you for take the time to leave a review. We are sorry that our cleanliness didn't achive your expectations, we always work to get the best standard. We are glad you enjoyed our location and facilities. Hopefully will see you soon.Kind regards.
par un voyageur
Publié le 28 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Reception, Gestion de l’hôtel
Dear Marylin, thank you for your rating.Kind regards.
