Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mai 2024 sur Hotels
Well located but impersonal reception and interaction what is not normal on such a crown plaza
Commentaires de Gestion de l’hôtel
6 mai 2024 par Crowne Plaza Melbourne Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Jean Claude. We appreciate your comments regarding our hotel's location.We apologize if you found the reception and interactions impersonal. Providing warm and personalized service is important to us, and we regret if we fell short of your expectations in this regard. Rest assured, we will address this internally to ensure that our guests receive the attentive and welcoming service they deserve.We hope that despite this, you were able to enjoy your stay with us. If there are any specific areas you believe we can improve upon or if you have any further feedback, please don't hesitate to reach out. We value your input and hope to have the opportunity to exceed your expectations on your next visit.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Another brilliant stay, clean quiet rooms. Easy transport options
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Wendy , Gestion de l’hôtel
Dear Crista,Thank you for your perfect 10 out of 10 review! We’re delighted to hear that you had another brilliant stay and enjoyed our clean, quiet rooms along with the easy transport options. Your feedback means a lot to us, and we look forward to welcoming you back to Crowne Plaza Melbourne soon.Warm regards,Wendy Hotel Services Assistant ManagerCrowne Plaza Melbourne
par un voyageur
Publié le 22 sept. 2024 sur Wotif
Service was great
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Crowne Plaza Melbourne Team, Gestion de l’hôtel
Dear Bo,Thank you for your review and for choosing Crowne Plaza Melbourne. We're glad to hear that you enjoyed our service, and we truly appreciate your feedback. Should you have any additional suggestions or comments for how we can further enhance your experience, we’d love to hear from you.We hope to welcome you back soon!Warm regards,
par un voyageur
Publié le 18 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Wendy , Gestion de l’hôtel
Hi Robert,Thank you for sharing your feedback on your recent stay. We’re sorry to hear that your experience did not meet expectations. If there's anything specific you'd like to share or discuss further, please feel free to reach out. We would love the opportunity to improve your experience for future stays.Best regards,Wendy LopezCrowne Plaza Melbourne Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Wendy , Gestion de l’hôtel
Thank you, Paul, for your amazing 10/10 rating on Hotels.com! We're thrilled to hear you had a fantastic stay at Crowne Plaza Melbourne. We hope to welcome you back again soon!Best regards,Wendy LopezCrowne Plaza Melbourne Team
par un voyageur
Publié le 17 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Wendy , Gestion de l’hôtel
Thank you, Rebecca, for your perfect 5/5 rating on Wotif! We're delighted to hear you had a wonderful stay at Crowne Plaza Melbourne. We look forward to welcoming you back soon!Best regards,Wendy LopezCrowne Plaza Melbourne Team
par un voyageur
Publié le 15 sept. 2024 sur Wotif
Good service
Comfortable ,clean and good food
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Wendy , Gestion de l’hôtel
Thank you, Razak, for your 5/5 rating on Wotif! We're pleased to hear you enjoyed the service, comfort, cleanliness, and food during your stay at Crowne Plaza Melbourne. We hope to welcome you back soon!Best regards,Wendy LopezCrowne Plaza Melbourne Team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Clean and spacious. Staff were attentive
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Wendy , Gestion de l’hôtel
Thank you, Anita, for your 5/5 rating on Expedia! We're delighted to hear you found the hotel clean and spacious, and that our staff provided attentive service. We hope to welcome you back at Crowne Plaza Melbourne soon!Best regards,Wendy LopezCrowne Plaza Melbourne Team
par un voyageur de Clarence Town
Publié le 11 sept. 2024 sur Expedia
Room service is noodles thats just stupid
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Wendy , Gestion de l’hôtel
Dear Matthew,Thank you for your feedback. I’m sorry to hear that our room service options didn’t meet your expectations. We understand that variety is important, and I’ll share your comments with our team to improve the in-room dining experience.We hope to welcome you back and provide a better stay in the future.Best regards,Wendy LopezHotel Services Assistant ManagerCrowne Plaza Melbourne Team
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Crowne Plaza Melbourne Team, Gestion de l’hôtel
Dear Levent,Thank you for your perfect score and kind words! We're thrilled to hear you had such a positive experience with us. We look forward to welcoming you back for another fantastic stay.Best regards,
